Patient Experience Summary

Patient feedback reflects a predominantly positive experience with the practice's clinical services, particularly regarding physician care, communication, and procedural clarity. Patients consistently report feeling heard and supported during consultations, with doctors taking time to explain procedures thoroughly and address concerns with compassion. Reception and booking experiences are frequently praised for responsiveness and courtesy, with many patients noting quick appointment access and welcoming staff interactions. Continuity of care is evident in feedback from long-standing patients who describe sustained improvements in service quality over time.

However, a distinct pattern of concerns emerges around reception staff conduct in several reviews. Some patients report discourteous interactions at the front desk, describing staff as dismissive, disrespectful, or unhelpful when managing appointments or patient inquiries. These negative experiences contrast sharply with the clinical team's professionalism, creating inconsistency in the overall service experience. Additionally, isolated issues with appointment scheduling, follow-up responsiveness, and registration management have been noted, suggesting occasional gaps in administrative processes.

The practice demonstrates particular strength in anxiety relief and reassurance during medical procedures, with patients frequently highlighting the calming presence of clinical staff. Waiting times are generally minimal, and the practice environment is described as organised and efficient. To strengthen overall patient confidence, addressing reception area interactions and ensuring consistent follow-up protocols would help align administrative service with the high standard of clinical care patients experience.

Appointment

81.20 %
Great

Reception

76.30 %
Great

Cleanliness

80.00 %
Great

Care

87.65 %
Excellent

Respect

79.85 %
Great

Seen on time

84.10 %
Great

Filter

LB

Leeann B. Google one year ago

Rating

Excellent!

Exceptional healthcare with compassionate medical team

Exceptional care provided by the GP's administrative staff, with doctors and nurses consistently demonstrating extraordinary commitment to patient well-being.

More Info
LB

Lilli B. Google one year ago

Rating

Excellent!

Compassionate doctor who truly listens and cares

Sandra Bonsu is an exceptional general practitioner who comes highly recommended. She genuinely listens to your concerns without dismissing or minimizing them, and her responsiveness is remarkable - she addresses your medical needs promptly and efficiently. Additionally, her compassionate demeanor and soothing presence make her an absolute gem of a healthcare professional!

More Info
JW

Jennie W. Google one year ago

Rating

Excellent!

Compassionate doctor who truly cares about patients

The physician took the time to thoroughly understand my medical issues and attentively heard out every point I wanted to discuss.

More Info
BO

Bethany O. Google one year ago

Rating

Excellent!

Compassionate care from a truly exceptional doctor

Dr Elahi was exceptional during my visit. He attentively heard my worries, demonstrated genuine understanding, and provided comforting reassurance. I managed to secure a same-day appointment, which is consistently available to me. My health issues were promptly and thoroughly examined, and I was treated with exceptional kindness and consideration. The doctor thoroughly explained safe management strategies for my condition. Additionally, the front desk team is truly outstanding - no request is ever too challenging, and they are genuinely remarkable professionals! I wholeheartedly endorse North Street Medical Care for anyone in the local community seeking quality healthcare.

More Info
RR

Rakesh R. Google one year ago

Rating

Great!

Great doctor with compassionate care and expertise

Dr. Elahi provided exceptional care during my appointment. The treatment plan, prescribed medications, and additional advice were all top-notch. I was thoroughly impressed by the doctor's helpfulness and overall approach to my healthcare needs.

More Info
DG

Diane G. Google one year ago

Rating

Excellent!

Exceptional service that exceeded my expectations

I'm thoroughly satisfied with the exceptional service and attentive care. Much appreciation. 😀

More Info
HG

Hazel G. Google one year ago

Rating

Excellent!

Compassionate care through years of medical support

I've been a long-standing patient at this practice, witnessing numerous transformations over the years, and my experiences have consistently been pleasant. The general practitioners are compassionate and considerate in their approach to patient care. Dr Haque and Dr Qadir have been incredibly supportive of our family as we navigate the challenges of our mother's Alzheimer's, and we will forever appreciate their guidance. Recently, Dr Elahi has been instrumental in addressing my knee issues, providing outstanding advice that has allowed me to continue my mountain walking despite the early onset of arthritis. Heartfelt thanks to the entire team at NSMC - you truly are remarkable!

More Info
LT

Leanne T. Google one year ago

Rating

Excellent!

Helpful service with friendly and knowledgeable staff

The representative addressed every inquiry I had, and I walked away with a completely satisfied mindset.

More Info
HR

Hasan R. Google one year ago

Rating

Great!

Great personal service meets my needs

GP went above and beyond in assisting me to locate exactly what I was searching for.

More Info
AA

A A. Google one year ago

Rating

Bad!

Unprofessional doctor made me feel deeply uncomfortable

UNPROFESSIONAL PHYSICIAN, AVOID AT ALL COSTS: The doctor in exam room 1 claimed I was his final patient and initiated an inappropriate conversation about where I was heading, suggesting we could leave together. When I questioned his intent, he simply said "for company"... I immediately reported this incident, having previously requested a female staff member present during the appointment, which was not accommodated. They have completely ignored my complaint, and I retain the entire email correspondence as evidence. Though I'm an adult, I felt EXTREMELY uneasy about his question, particularly since the door was locked during the examination, and one can never predict how individuals, especially men, might respond to being rejected. I strongly advise against visiting this practice, especially for women and particularly younger women in their teens, given the inappropriate behavior of a supposedly professional medical provider after an intimate medical examination. I'm thoroughly disgusted by their lack of response and concerned that more serious misconduct could potentially occur with future patients. The potential risks are deeply troubling.

More Info
NB

Nazima B. Google one year ago

Rating

Excellent!

Exceptional care and quick relief from headaches

My initial encounter with a truly professional physician was remarkably comforting. The procedure turned out to be far less uncomfortable than I had anticipated. I'm genuinely pleased with the entire treatment experience. The wait time was minimal, and I was attended to immediately. Dr. Qadir's acupuncture technique was exceptional, and my headaches vanished almost instantly. Grateful for the outstanding care.

More Info
PS

Paul S. Google one year ago

Rating

Excellent!

Great doctor who solved my health issue

Dr Elehi was incredibly helpful during my recent consultation. I visited him last week, and he swiftly addressed my medical concern with remarkable efficiency. I'm truly grateful for his attentive and competent approach.

More Info
MH

Maria H. Google one year ago

Rating

Excellent!

Smooth saturday medical visit with caring doctor

Smooth and straightforward appointment on a weekend morning. The physician was incredibly personable, thoroughly walked me through each step, and helped me feel completely comfortable.

More Info
BP

Barbara P. Google one year ago

Rating

Excellent!

Smooth service that exceeded my expectations

Streamlined service, expert handling, and a calming presence that put me completely at ease.

More Info
RP

Ramona P. Google one year ago

Rating

Excellent!

Compassionate doctor delivers exceptional care and comfort

At last, I'm thrilled to give a perfect rating following our recent visit. The female physician who treated my daughter and me is truly an angel. She demonstrated exceptional professionalism, meticulously addressed every aspect of our case, and showed remarkable compassion while carefully hearing out all our worries. I sincerely hope the surgical department recruits more healthcare professionals of her caliber. Our deepest gratitude to her!

More Info
JK

Jane K. Google one year ago

Rating

Excellent!

Great doctor with excellent patient care

Dr. Baber Qadir provided me with comprehensive guidance and all the necessary details. He was punctual, supportive, and incredibly personable during our interaction.

More Info
HA

Hanaa A. Google one year ago

Rating

Excellent!

Exceptional care from friendly medical professionals

I've been receiving care here for a short while, and the surgical procedure has been excellent! The front desk staff are courteous, and the medical professionals are truly compassionate and supportive.

More Info
DM

Dia M. Google one year ago

Rating

Bad!

Terrible clinic fails sick child completely

Extremely Disappointed Negligent and Uncaring Service I am utterly appalled and profoundly disheartened by the abysmal level of attention we experienced. Yesterday, I contacted the clinic to arrange an appointment for my son, who has been ill for five consecutive days. They instructed me to call back the following morning. Upon doing so, they scheduled a phone consultation for that day, but no communication ever materialized. After spending hours in anxious anticipation, I reached out to the clinic again. They claimed the doctor had attempted to contact us, which was categorically false. I received neither a call nor a voicemail. Even more frustrating, they asserted that no physicians were available to consult with us. How can such callous treatment of a sick child be considered acceptable? There was a complete absence of follow-up, zero accountability, and a total lack of compassion. This level of negligence is utterly unforgivable. I am genuinely concerned for anyone who must depend on this medical facility for urgent care. Children—indeed, all patients—merit far more considerate treatment.

More Info
CS

Charlie S. Google one year ago

Rating

Bad!

Terrible medical experience with incompetent staff

This situation reveals a profound breakdown in communication and responsiveness. Multiple encounters with inadequate treatment from medical professionals and front desk personnel point to a broader pattern of organizational negligence and apathy. I emphatically recommend patients explore alternative healthcare providers.

More Info
SE

Susan E. Google one year ago

Rating

Excellent!

Caring doctor who truly understands patient needs

Dr. Sura demonstrated exceptional care and attentiveness during the hand procedure, carefully addressing my concerns and ensuring a comfortable experience.

More Info

For practice staff

Respond to patient reviews

Monitor satisfaction trends

Generate CQC evidence reports

Claim & Manage Profile
Trusted by GP practices across the UK
Practice Response Rate
0.00%

Shows how often this practice responds to patient reviews and feedback.

About the GP

  • Accepts all feedback, both positive and negative.

Contact Information

  • 01708 629733
  • North Street Medical Care 274 North Street Romford Essex RM1 4QJ

North Street Medical Care

Show More

Patient Experience Summary

Patient feedback reflects a predominantly positive experience with the practice's clinical services, particularly regarding physician care, communication, and procedural clarity. Patients consistently report feeling heard and supported during consultations, with doctors taking time to explain procedures thoroughly and address concerns with compassion. Reception and booking experiences are frequently praised for responsiveness and courtesy, with many patients noting quick appointment access and welcoming staff interactions. Continuity of care is evident in feedback from long-standing patients who describe sustained improvements in service quality over time.

However, a distinct pattern of concerns emerges around reception staff conduct in several reviews. Some patients report discourteous interactions at the front desk, describing staff as dismissive, disrespectful, or unhelpful when managing appointments or patient inquiries. These negative experiences contrast sharply with the clinical team's professionalism, creating inconsistency in the overall service experience. Additionally, isolated issues with appointment scheduling, follow-up responsiveness, and registration management have been noted, suggesting occasional gaps in administrative processes.

The practice demonstrates particular strength in anxiety relief and reassurance during medical procedures, with patients frequently highlighting the calming presence of clinical staff. Waiting times are generally minimal, and the practice environment is described as organised and efficient. To strengthen overall patient confidence, addressing reception area interactions and ensuring consistent follow-up protocols would help align administrative service with the high standard of clinical care patients experience.

Appointment

81.20 %
Great

Reception

76.30 %
Great

Cleanliness

80.00 %
Great

Care

87.65 %
Excellent

Respect

79.85 %
Great

Seen on time

84.10 %
Great
Filter

Order By

Rating