Northgate Surgery
Great! (25 reviews)
Great! (25 reviews)
Patient feedback reveals a practice with predominantly positive experiences, though with notable inconsistencies in service delivery. Medical professionals are frequently praised for their expertise, compassion, and thorough approach to patient care. Reception and booking experiences are generally strong, with many patients reporting courteous staff, responsive communication, and reliable appointment access. Phone wait times are typically minimal, and patients appreciate the ease of securing appointments when needed.
However, significant concerns emerge around consistency in reception service and communication protocols. Some patients report dismissive or unhelpful reception staff, whilst others describe the same team as exceptionally courteous, suggesting variable experiences depending on which staff member handles the interaction. Communication breakdowns have occurred regarding appointment arrangements, with conflicting information provided between different receptionists. One patient experienced a serious issue involving unfulfilled promises around urgent medication provision, resulting in extended waiting times during a health crisis.
Environment design has also been flagged as problematic, specifically regarding the accessibility and usability of self-service equipment. Overall, the practice demonstrates strong clinical care and generally positive patient experiences, but would benefit from standardised communication procedures and consistent service standards across all reception staff.
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Seen on time
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Patient feedback reveals a practice with predominantly positive experiences, though with notable inconsistencies in service delivery. Medical professionals are frequently praised for their expertise, compassion, and thorough approach to patient care. Reception and booking experiences are generally strong, with many patients reporting courteous staff, responsive communication, and reliable appointment access. Phone wait times are typically minimal, and patients appreciate the ease of securing appointments when needed.
However, significant concerns emerge around consistency in reception service and communication protocols. Some patients report dismissive or unhelpful reception staff, whilst others describe the same team as exceptionally courteous, suggesting variable experiences depending on which staff member handles the interaction. Communication breakdowns have occurred regarding appointment arrangements, with conflicting information provided between different receptionists. One patient experienced a serious issue involving unfulfilled promises around urgent medication provision, resulting in extended waiting times during a health crisis.
Environment design has also been flagged as problematic, specifically regarding the accessibility and usability of self-service equipment. Overall, the practice demonstrates strong clinical care and generally positive patient experiences, but would benefit from standardised communication procedures and consistent service standards across all reception staff.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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F F.
4 years ago
Average!
Friendly staff, but watch out for receptionist
The front desk team is a mixed bag - one receptionist is a true gem, offering exceptional service and going above and beyond to assist. In contrast, the other receptionist seems irritated by your mere presence, displaying a consistently uncooperative attitude. When you encounter the less-than-friendly staff member, your best bet is to hang up and retry, hoping to connect with the more helpful colleague. Fortunately, the medical professionals are fantastic, and scheduling appointments is straightforward once you navigate past the receptionist's potential roadblock.
Nat N.
4 years ago
Bad!
Waited two hours for wrong inhaler
The staff here are incredibly unhelpful and discourteous. I called the reception explaining my urgent need for an inhaler due to running out, and we agreed I would attend an Asthma review and immediately receive my medication. Instead, I've been waiting for two excruciating hours while struggling to breathe, and no one at the surgery seems to have any information about my situation. After agreeing to a specific plan, they've made me come in only to leave without my inhaler, completely contradicting their initial promise. I'm absolutely done with this practice and will be switching to Balance Street. As a final insult, despite specifically requesting a blue inhaler, they've prescribed me a brown one - it's like they're deliberately trying to make everything as complicated and frustrating as possible.
Alma C.
4 years ago
Excellent!
Caring team helped me through tough time
The medical professionals here are incredibly supportive and accommodating. They go above and beyond to ensure patients feel comfortable and calm throughout their visit. I am deeply grateful for the exceptional care I received during my recent health challenge, and I couldn't have wished for a more compassionate and attentive team to help me through this difficult time.
Steven L.
6 years ago
Excellent!
Kind staff helped me through tough time
Truly exceptional medical professionals who provide top-notch care and expertise.
Nicola B.
8 years ago
Excellent!
Friendly team made me feel welcome
Top-notch medical professionals and support team - couldn't be more impressed with their care and expertise.