Widdrington Station Widdrington Surgery
Average! (23 reviews)
Average! (23 reviews)
Patient feedback reflects a mixed experience across the practice. Many patients praise the courtesy and warmth of reception staff, the supportive clinical care provided, and the accessible facilities with good cleanliness and organisation. However, appointment access remains a significant concern, with multiple patients reporting difficulty securing timely appointments and lengthy waiting periods that can delay necessary care. The booking system, particularly telephone-based early morning slots, has been identified as problematic by several patients.
Continuity of care has emerged as an issue, with patients noting changes in how appointments are allocated and expressing frustration when unable to see the same healthcare professional. Communication experiences vary, with some patients describing dismissive responses to concerns raised, whilst others report positive interactions. Additional challenges include poor signage and guidance within the facility, delayed responsiveness during rehabilitation care, and limited appointment availability specifically for children's consultations.
The practice environment itself receives positive feedback regarding accessibility features, cleanliness, and on-site pharmacy services. Reception teams are frequently described as friendly and helpful, and many patients acknowledge the genuine efforts of support and nursing staff. The online booking system works well for those who have used it successfully, though the telephone booking approach presents barriers for some patients seeking appointments.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Patient feedback reflects a mixed experience across the practice. Many patients praise the courtesy and warmth of reception staff, the supportive clinical care provided, and the accessible facilities with good cleanliness and organisation. However, appointment access remains a significant concern, with multiple patients reporting difficulty securing timely appointments and lengthy waiting periods that can delay necessary care. The booking system, particularly telephone-based early morning slots, has been identified as problematic by several patients.
Continuity of care has emerged as an issue, with patients noting changes in how appointments are allocated and expressing frustration when unable to see the same healthcare professional. Communication experiences vary, with some patients describing dismissive responses to concerns raised, whilst others report positive interactions. Additional challenges include poor signage and guidance within the facility, delayed responsiveness during rehabilitation care, and limited appointment availability specifically for children's consultations.
The practice environment itself receives positive feedback regarding accessibility features, cleanliness, and on-site pharmacy services. Reception teams are frequently described as friendly and helpful, and many patients acknowledge the genuine efforts of support and nursing staff. The online booking system works well for those who have used it successfully, though the telephone booking approach presents barriers for some patients seeking appointments.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Ruth S.
8 years ago
Excellent!
Helpful staff made the visit straightforward
Excellent service. All staff members across the practice, including clinical and administrative teams, were very pleasant and extremely helpful. Thank you.
Rexie F.
9 years ago
Excellent!
Reception staff were polite and genuinely helpful
Throughout the years, the medical professionals and support staff at this practice have provided my family with attentive and compassionate care. The front desk team are courteous and accommodating. Our adult children, who have since relocated, have remarked on how their current healthcare services do not compare favourably to what they experienced here.
Keith S.
10 years ago
Bad!
Impossible to book appointments when you need them
It is extremely difficult to secure an appointment when you need one, as the wait time is so lengthy that your health situation may have changed significantly multiple times before being seen.