Northumberland Park Medical Group
Great! (43 reviews)
Great! (43 reviews)
Patient feedback reveals a mixed experience with this GP practice, with significant challenges around appointment access and booking systems contrasting with consistently positive feedback about clinical quality. Telephone booking presents a major barrier, with patients reporting difficulty reaching reception and frustration with early morning appointment windows that do not accommodate standard working schedules. Appointment availability remains a persistent concern, with some patients unable to secure timely slots and others directed to alternative services when demand is high. Administrative delays and limited accessibility of digital systems have also been noted as obstacles to care.
The clinical team and reception staff receive substantial praise across multiple reviews, with patients highlighting their courtesy, responsiveness, communication skills, and genuine commitment to patient care. Many patients report positive experiences with follow-up care management, continuity with preferred clinicians, and supportive approaches during consultations. Registration processes have been handled efficiently in several cases, and staff have demonstrated willingness to provide thorough explanations and reassurance throughout treatment.
Waiting times and practice closure communication present additional operational challenges that affect patient experience. While the practice has clear strengths in clinical delivery and staff demeanor, improvements to appointment scheduling systems and administrative processes would help address the access difficulties that currently frustrate a significant proportion of patients seeking care.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
Respond to patient reviews
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Patient feedback reveals a mixed experience with this GP practice, with significant challenges around appointment access and booking systems contrasting with consistently positive feedback about clinical quality. Telephone booking presents a major barrier, with patients reporting difficulty reaching reception and frustration with early morning appointment windows that do not accommodate standard working schedules. Appointment availability remains a persistent concern, with some patients unable to secure timely slots and others directed to alternative services when demand is high. Administrative delays and limited accessibility of digital systems have also been noted as obstacles to care.
The clinical team and reception staff receive substantial praise across multiple reviews, with patients highlighting their courtesy, responsiveness, communication skills, and genuine commitment to patient care. Many patients report positive experiences with follow-up care management, continuity with preferred clinicians, and supportive approaches during consultations. Registration processes have been handled efficiently in several cases, and staff have demonstrated willingness to provide thorough explanations and reassurance throughout treatment.
Waiting times and practice closure communication present additional operational challenges that affect patient experience. While the practice has clear strengths in clinical delivery and staff demeanor, improvements to appointment scheduling systems and administrative processes would help address the access difficulties that currently frustrate a significant proportion of patients seeking care.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Richard M.
8 years ago
Bad!
Couldn't reach a doctor despite calling daily
We have a young infant who has developed respiratory and ocular symptoms and have attempted to contact the practice daily for a fortnight without success in securing an appointment. We were informed that no clinicians were available, rather than simply no appointment slots being open. If staffing is genuinely unavailable at this level, the practice should consider its operational viability. This is deeply frustrating. Additionally, our child's routine immunisations have been postponed twice and are now scheduled several weeks away. Both my partner and I work and contribute financially to healthcare through our taxes and medication costs, and we have decided not to return to this practice. The standard of care has been disappointing, consistent with our previous experience at another local surgery. It appears that accessing adequate clinical services in our area has become increasingly difficult.
Reginald T.
9 years ago
Bad!
New online system isn't user friendly
I am finding it extremely challenging to access the login system and request repeat prescriptions through your new platform. This setup does not appear to be user-friendly for older patients who are less familiar with technology. I would appreciate it if you could consider making the system more accessible for those of us who are not as technically confident.
Ray M.
10 years ago
Poor!
Closed for training when I needed urgent help
I have several ongoing health conditions including a respiratory disease, diabetes, and hypertension. I have been experiencing a chest complaint for approximately a week without being able to secure an appointment. The symptoms have caused me significant sleep disruption, and the persistent coughing has made breathing difficult. I managed to visit the pharmacy located adjacent to my GP practice. The pharmacist suggested I should visit the practice next door to obtain a prescription for antibiotics. I proceeded to the practice and encountered a staff member who was unable to issue the prescription and directed me to another colleague. When I approached the reception desk for assistance, a clinician emerged, acknowledged my presence, but then turned away without engaging with me. The receptionist informed me the practice was closed and offered either a referral to an urgent care centre in another location or an appointment at 7:30am the following morning. I left and purchased an over-the-counter remedy from the pharmacy instead. I faced another night of coughing and breathing difficulties, unable to rest comfortably. This practice was previously well-regarded in my area but appears to have declined significantly. There seems to be a lack of accountability, with staff members appearing to follow rigid protocols without flexibility. I later learned the practice had closed for training purposes. I feel this practice lacks the leadership needed to maintain standards and provide compassionate care. I have had to manage my health concern independently. I am disappointed to have felt compelled to share this experience, though I felt it necessary to do so. I am uncertain whether I will remain registered with this practice.