Norwood Medical Centre

Very Bad Experience.

I would like to express my concern regarding the recent experience with accessing medical care for my 6-year-old son. My son had a high fever, wheezing due to asthma, and was extremely weak and unable to stand. I contacted the GP practice and requested an urgent appointment, explaining his serious condition, but no appointment was provided. Later that day, his condition worsened and he had to be taken to the Children’s Hospital A&E by ambulance with oxygen support. He was admitted for critical care. After being discharged, he developed severe ear pain lasting two days. I again contacted the GP practice and explained the urgency, and an appointment was finally booked for the next day. We took time off to attend and arrived nearly 30 minutes early. However, we were informed that the appointment time had passed and he was not seen. My son has now been struggling with severe ear pain for three days, without any medical support from the GP. Due to the pain, he is unable to eat properly and I am very worried about the physical and emotional distress this is causing him. I respectfully request urgent medical attention and a review of how this situation was handled, as this has been a distressing and unacceptable experience for our family.

Unprofessional staff ruins medical office experience

I recently went for a medical consultation and while seated in the reception area, I witnessed an unprofessional incident. The receptionist took a phone call from a patient and, after speaking curtly during the conversation, hung up and proceeded to verbally insult the caller, referring to them as a "bloody moron." I was thoroughly appalled by her inappropriate behavior, particularly given that I and four other patients were present and could hear her disrespectful remarks.

Exceptional care from the norwood surgical team

An Incredible Surgical Experience. I've been a loyal patient for an extended period, and I've never encountered any problems. The staff consistently demonstrates helpfulness, professionalism, and provides rapid communication for both my entire family and myself, with particular attention to my father's care. Heartfelt appreciation to the Norwood Team ♥️

Terrible service that makes booking impossible

you seriously can't make a reservation anymore, can you? total nonsense.

Compassionate care that truly listens and heals

I've visited this medical practice repeatedly, yet Libby and Dr. Jones stand out as the only staff members who genuinely listen and care. Their approach is truly exceptional and compassionate.

Exceptional dental care with friendly and helpful staff

Switched to Southey around half a year back, and I'm thoroughly impressed with their service. The reception staff are incredibly welcoming and accommodating, and every request we've made has been handled promptly and efficiently. I couldn't be more satisfied - they definitely deserve top-tier recognition 👍

Frustrating system and unhelpful staff nightmare

I've repeatedly experienced appointment cancellations because of persistent issues with the kiosk login system, and I'm constantly frustrated by the discourteous treatment from the front desk staff.

Excellent gp with great service and understanding doctors

I've visited this general practice three times since relocating here a year ago, and I'm thoroughly satisfied with their service. Scheduling appointments is incredibly convenient, with the ability to secure same-day consultations. Their communication and appointment reminders are top-notch. The doctors are attentive and genuinely strive to comprehend my health concerns. What sets this practice apart is their flexibility in addressing multiple health issues during a single consultation - a stark contrast to other GPs who insist on separate appointments for different problems. I'm genuinely impressed and highly recommend their service ⭐️⭐️⭐️⭐️⭐️

Terrible customer service at this medical practice

Disrespectful and pompous front desk staff. Literally hung up on me mid-conversation. Clearly unfit for a role that requires interpersonal communication. Demonstrated complete lack of empathy or compassion. This medical facility has seriously deteriorated in quality.

Amazing healthcare service with caring professionals

Fantastic front desk team, seamless and user-friendly reservation process that now includes a convenient callback feature. Truly outstanding, approachable, and competent physicians. Heartfelt appreciation to everyone, and may you be blessed.

Frustrating early morning medical appointment experience

Excellent medical staff, but the early 8am appointment was frustrating since the office doesn't even open until 9. I'm feeling quite unwell and could have done without the unnecessary early morning hassle.

Lifelong care from compassionate medical professionals

I've been a patient at this medical practice since my childhood, and the physicians here are truly exceptional. They consistently demonstrate warmth, compassion, and have provided incredible support throughout my entire medical journey.

Compassionate care that truly makes a difference

A truly outstanding healthcare facility with an exceptional team. I want to express my deepest gratitude to the entire staff at Norwood Medical Centre for the remarkable and compassionate treatment they have given my grandmother (Rita Jordan). I'd especially like to highlight Garry, who consistently demonstrates extraordinary dedication and commitment to patient care!

Amazing healthcare team with compassionate doctors

From the moment you walk into the reception area to consultations with the physicians and nursing staff, the service has consistently been exceptional. Scheduling appointments is hassle-free, and Dr. Parker and Dr. Jones have provided outstanding care for my husband and me throughout our long-standing relationship with this practice. We are truly grateful for their dedication and professionalism.

Fantastic experience with top-notch customer support

Outstanding customer care with a warm and accommodating team that truly goes above and beyond to ensure satisfaction.

Friendly doctors make up for minor reception issues

Decent medical practice with helpful doctors, though the reception staff could be more welcoming. Parking can be challenging during peak hours, but the physicians are consistently excellent and provide quality care.

Perfect product with zero complaints

These are absolutely spot on, with no room for criticism whatsoever.

Rushed appointment left me frustrated and unheard

Terrible encounter, short 10-minute consultation where the physician completely disregarded my health concerns, seemingly eager to wrap up the appointment quickly. She outright dismissed my usual vitamin D prescription, bluntly instructing me to purchase it myself instead of writing the script as previous doctors had done!!!

Exceptional medical care beyond my wildest expectations

Without a doubt, this medical facility stands out as the top healthcare provider I've encountered. I was seen even earlier than the scheduled time, catching me by pleasant surprise. EXCEPTIONAL CUSTOMER CARE. Absolutely recommended.

Terrible service from my local medical practice

Missed communication about my asthma check-up led to cancellation without warning. Ended up waiting a fortnight for critical daily inhalers, which is completely unacceptable. Seriously considering switching healthcare providers due to this unprofessional handling of my medical needs.