Norwood Medical Centre

Smooth surgery experience with caring medical team

Excellent surgical experience. Scheduling was seamless, and the staff was incredibly welcoming. Delighted with my decision to switch to this practice. Much appreciation.

Outstanding healthcare for seniors at norwood medical centre

Since returning to Sheffield 14 months ago, my wife and I have consistently experienced outstanding care at Norwood Medical Centre. Throughout our visits, the medical staff—including doctors, nurses, and receptionists—have been exceptionally helpful and responsive to our every request. Without a doubt, this practice stands out as the most impressive healthcare facility we've encountered during our 79 and 77 years. The quality of service has been truly remarkable.

Frustrating closed business with misleading hours

I tried calling at their stated opening time of 8, but the line remains closed despite repeated attempts. Extremely frustrating!

Great service and support from caring team

I appreciate the exceptional support and dedication you've shown me over the past twelve months. A heartfelt shout-out to Gary for his outstanding service.

Professional care and friendly staff at its best

Stopped by for a standard medical appointment and was handled efficiently, with politeness and the clinic's characteristic friendly atmosphere. Both the front desk staff and the nursing professional were exceptional representatives of the practice. I genuinely couldn't identify a single issue, even if I wanted to. As ever, I'm thoroughly satisfied, and I extend my appreciation.

Terrible customer service that leaves you hanging

When no customer service representative picks up, the call simply disconnects. Thankfully I'm not in a dire emergency, but this is completely absurd.

Struggling but hoping for a better tomorrow

I had my initial consultation with a new healthcare professional today, as I typically receive care at home. The staff were welcoming and supportive. My assigned worker seems genuinely committed to helping me, though I believe I'm challenging to work with and feel there's little possibility of improvement. She's encouraging me to trust her and collaborate on enhancing my situation, but I'm struggling to see any hope. I'm overwhelmed with feelings of despair and suicide, feeling like I can't continue. I'm deeply sorry to everyone I've disappointed.

Tasty treat with warm customer service

Welcoming employees who provided me with a delightful flapjack

Exceptional care from a top-notch medical team

A truly stunning and meticulously arranged medical facility that I genuinely endorse without hesitation. The front desk staff are exceptionally warm and delightful. I was examined by Dr. Emily Offutt today, who, as always, was incredibly pleasant and consistently demonstrates a remarkable ability to attentively hear patient concerns and address them with genuine compassion. Gratitude for such an exceptional level of care.

Quick and smooth medical scheduling experience

I rang up yesterday to schedule a consultation, and while it took some time to connect, the receptionist informed me that all morning slots were fully booked. When I inquired about booking ahead for the next morning, she offered me an 8am slot 👍 I recognize that certain individuals might require immediate medical attention. However, securing an appointment so effortlessly was impressively convenient, and the physician was absolutely exceptional. Some of the comments posted here are truly appalling 👎

Exceptional healthcare that truly cares for patients

I'm truly amazed by their service. Booking appointments has always been seamless, and their referral process is incredibly efficient with timely follow-ups. The staff consistently demonstrate exceptional qualities - they're compassionate, helpful, and genuinely supportive. I cannot emphasize enough how fantastic Norwood is.

Terrible reception staff destroying patient care experience

The receptionists are appalling, completely disregarding person-centered care principles. They consistently demonstrate a lack of knowledge about de-escalation techniques, appear untrained in mental health first aid, and seem incapable of effective workplace communication. They've repeatedly caused significant disruptions in my medication access, with medications that can trigger neurological symptoms if discontinued abruptly. I've experienced numerous instances of prescription delays, forcing me to repeatedly travel between pharmacies, even when prescriptions are meant to be on repeat. I absolutely cannot recommend this practice to anyone, especially those with mental health challenges. The staff consistently fail to support patients, often gaslighting emotional responses after creating situations that trigger distress through their inefficiency and disregard for agreed care arrangements. While some doctors are exceptional, others tend to stereotype patients, lag behind current medical research, and struggle to maintain professional composure when interacting with individuals experiencing emotional dysregulation, often appearing dismissive and unprofessional. The inconsistent doctor assignments are particularly problematic, with patient confidentiality frequently compromised. Constantly changing medical professionals means repeatedly rebuilding trust and medical understanding, resulting in fragmented and ineffective care plans.

Mediocre product with minimal satisfaction

Pretty average, nothing special.

Terrible service and unprofessional medical staff

Customer service is terrible - they rarely pick up calls, and both certain staff members and doctors display unprofessional attitudes.

Heroic nurse braves snow to help patients

Absolutely amazed by the exceptional service from start to finish. Despite severe weather conditions with an amber snow warning causing road closures and halting public transport, the dedicated nurse (the wonderful Gary) still made the journey to check on my mum. He was so committed that he mentioned he would have walked if necessary - what a remarkable individual. He even went above and beyond by personally delivering medical samples to the hospital to ensure they weren't delayed by the challenging weather. I'm deeply thankful for the consistent compassionate care, professionalism, and kindness shown by the doctors, nurses, and reception staff towards both of my elderly parents, not just today but consistently. Norwood medical centre, your team is truly exceptional and deeply valued.

Great service from familiar friendly faces

I've been a regular customer for so long that the staff recognizes me immediately, and they consistently provide courteous and supportive service.

Compassionate doctors who truly care about patients

This practitioner is excellent. The staff are incredibly supportive. Although I had to switch healthcare providers due to relocating, the care here was outstanding. Whenever you have a health concern, the physicians are prompt and attentive!

Frustrating prescription process needs serious improvement

I've repeatedly attempted to obtain a simple prescription response, and the ongoing difficulty is becoming incredibly frustrating.

Skilled doctors but terrible front desk service

The doctors at this clinic are truly exceptional. However, the front desk employees are incredibly unprofessional and seem to overstep their boundaries by offering unsolicited medical advice. It's no surprise that scheduling an appointment takes over half an hour, as they appear more interested in diagnosing patients than actually listening to their concerns. During my first interaction, I was redirected from the pharmacy to the GP and back again. Moreover, these staff members even attempt to provide parenting guidance, which is completely inappropriate. I'm utterly bewildered by their conduct.

Terrible service and complete waste of time

These folks deserve zero rating points - their service is completely useless and demonstrates zero respect for customers.