Norwood Medical Centre

Terrible medical service leaves patient suffering needlessly

Utterly appalled doesn't even begin to cover it! My daughter went to work today (Monday) feeling absolutely terrible and completely deaf in one ear because of an infection. She's been throwing up since Wednesday! I questioned why she's working in such a condition, and she said she has no choice because the doctors won't respond or are unreachable. I attempted to contact them myself this morning, and indeed, this medical practice isn't even putting patients in a queue!!! It's just an automated message stating no one is available to take the call and to try again later!! My daughter has been attempting to get help for 6 whole days!!! Enraged is an understatement!!! This place desperately needs an investigation into their patient care!!

Terrible customer service from unorganized phone support

I attempted to contact the business right when they opened to avoid the typical morning congestion, but their phone lines were completely inactive. After struggling to finally connect, their customer service seemed incredibly careless, casually tossing around personal information and repeatedly asking about an address that wasn't even mine, which made me extremely uncomfortable 😬

Disappointing decline from once great medical service

The medical practice, once top-notch even during the pandemic, has now become completely unacceptable. Patients are finding it incredibly difficult to secure even a basic telephone consultation. The helpline is a nightmare, with interminable hold times that ultimately result in disconnected calls. Despite the reduced COVID-19 threat, the service quality has actually deteriorated.

Frustrating phone consultation with unresponsive clinic

Attempted to schedule a phone consultation with a doctor's office that claims to open at 8:30 AM, but was met with a voicemail greeting stating they are closed. The website indicates the office is open, yet no one is picking up the phone, and I'm repeatedly directed to voicemail.

Life-changing surgery with compassionate medical team

Excellent medical procedure, with compassionate and supportive medical staff. The treatment significantly improved both my psychological and physical well-being. There was one temporary physician who wasn't ideal, but all the other healthcare professionals were incredibly kind and empathetic.

Exceptional care and compassionate staff at norwood

Throughout my 37-year journey as a patient, I recently relocated to the East Coast and feel compelled to express my deep appreciation for Norwood. The entire staff team has been consistently exceptional, demonstrating both warmth and professionalism in every interaction. I want to extend special recognition to Nurse Linda, who went above and beyond; no request was ever too challenging, and I always felt I was receiving top-tier medical care. I will genuinely miss this incredible team, and I offer my heartfelt gratitude, Phil Sadler

Desperate patient failed by unresponsive medical practice

Today is Thursday 30/09/21 Every attempt to reach a physician involves a phone call since in-person consultations are impossible, and the recorded message states the practice is unavailable!!! My psychological well-being has significantly declined over recent weeks, to such an extent that my daughter threatens to contact mental health services if I don't engage with my general practitioner. I'm documenting this review as a record that if my condition escalates and becomes unmanageable, there will be evidence that I made genuine efforts to seek help!!!

Terrible customer service and communication nightmare

Spent an entire hour waiting on hold this morning. Tried calling again after 2 PM, only to be greeted by an answering machine stating they're closed, followed by a busy signal. Completely confused about the situation and feeling frustrated.

Terrible customer service from medical practice

I've spent nearly 20 minutes waiting on hold, only to have the medical office abruptly disconnect my call and shut down for their dinner break.

Terrible medical experience at local clinic nightmare

Absolutely the most disappointing surgical practice in Sheffield. It's virtually impossible to contact them by phone, and even when you manage to get through, the front desk personnel are completely unhelpful.

Exceptional medical care with quick and easy service

Truly exceptional service with a highly professional team. The online consultation platform is incredibly user-friendly, eliminating the need to wait on hold. It's swift, efficient, and convenient. Sincere gratitude to Norwood Medical Centre for this remarkable experience.

Outstanding service beyond five star rating

Over the past year, I've been absolutely blown away by the exceptional team. Their unwavering commitment and top-notch expertise truly surpass the limited 5-star rating system. I cannot express enough gratitude for their incredible work. 👍👍👍👍⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐

Great medical care in busy sheffield practice

I was unfamiliar with Sheffield and had some initial reservations after reading reviews, but decided to give it a chance. To my pleasant surprise, scheduling same-day appointments for myself and my kids has been incredibly smooth!!! Sure, phone lines can get congested occasionally, which is typical for most medical practices... However, the reception team is consistently friendly, both on the phone and in person, and every doctor and nurse I've encountered has been absolutely wonderful. I confidently endorse this medical center Many thanks to Norwood medical centre.

Frustrating phone service at medical practice

Attempting to contact this medical office is consistently frustrating, with the phone lines perpetually engaged. I've discovered the most effective time to reach someone is around 5pm, as getting through between 8am and 3pm seems virtually impossible.

Worst healthcare experience ever terrible customer service

If possible, I'd rate this zero stars. The customer service is absolutely abysmal, and it's impossible to even reach someone by phone. The communication is utterly frustrating, and the reception staff are completely incompetent - they lack any semblance of skill and have no idea how to handle patients 😡🤮

Disappointing service with unhelpful reception staff

I've encountered some problems with the non-physician staff members who, while generally pleasant and supportive, aren't quite professional. The reception team, in particular, seems to have an attitude problem - they act like they own the place and can be quite petty and gossipy. One needs to be cautious when dealing with them.

Lifesaving care from the amazing dr parker

Some capable physicians work here, but Dr. Parker is truly exceptional. My life could have taken a dire turn if not for this remarkable woman (my sincere gratitude). While there are criticisms about extended wait periods and such, I'm afraid this is simply the current state of medical practice - an unavoidable reality.

Amazing doctor who truly cares

Dr. Debbie Parker is absolutely phenomenal!

Terrible medical practice with endless waiting times

Absolutely terrible medical practice. Their phone lines are perpetually jammed, and even when you miraculously manage to connect, you're still left hanging for an eternity just to secure a future appointment slot.

Compassionate care and understanding medical team

Exceptional medical professionals prioritize truly hearing their patients and offering the most supportive care possible. The front desk team is courteous, attentive to patient needs, and demonstrates genuine compassion and understanding.