Nutwood Medical Practice

Friendly practice with attentive doctors

It's always a pleasure to visit this practice. All the clinicians I've encountered have been wonderful.

Helpful staff who really go the extra mile

The entire team demonstrates exceptional helpfulness and willingness to assist. Every request is handled with genuine care and attention. This is a truly outstanding healthcare facility.

Easy online booking made scheduling simple

An excellent surgery that offers convenient digital resources and straightforward access to appointment scheduling options.

Receptionists were always courteous and efficient

Outstanding Practice. The finest practice we have ever experienced. We relocated to the area 9 years ago and have received nothing but exceptional care from everyone at the surgery. The whole team, including clinical staff, nursing staff, management and reception, have consistently demonstrated courtesy, helpfulness and efficiency. Even during the pandemic restrictions, we had a visitor staying with us who required assistance, and the practice made time to support them with their complex requirements. We are very grateful for the service provided.

Quick appointments and helpful callback updates

I consistently experience the team at this practice as supportive and attentive to patient needs. Appointments are typically available promptly, whether conducted in person or via telephone. Both clinical and administrative staff demonstrate good communication practices when providing updates regarding appointment arrangements.

Quick appointment and scan results came back fast

Excellent service. Called to arrange an appointment at mid-morning and was seen in the afternoon. Referred for a routine scan at a local hospital. The scan took place approximately ten days later. Results were communicated back to me through the practice within a few days. Five star service delivered in a cheerful, courteous and professional manner. The NHS is functioning well from my perspective.

Practice has declined significantly since management change

Since the earlier period under previous practitioners, who were excellent, the practice has undergone changes that I feel have resulted in a significant decline in quality. My recent experience has been deeply unsatisfactory and appears to have been influenced by management decisions. I have sympathy for the reception and administrative staff who have generally been supportive, but I find myself without necessary medication and am actively seeking alternative care elsewhere. I would rate this lower if possible.

Reception team helped secure emergency appointment quickly

Spoke to a member of the reception team today who went above and beyond to assist with arranging an urgent appointment - this enabled us to move forward with our planned treatment at the end of the month. Another receptionist has also consistently provided excellent service and been lovely to interact with. Thanks to both!!

Reception staff were courteous and helpful

I would like to express my gratitude to the entire team who provided care for my unwell child during our visit to the area. The front desk personnel were remarkably polite and helpful, and the clinical team delivered outstanding care. The community is fortunate to have access to such a high-quality service.

Reception staff made us feel welcome and valued

We required medical attention for our child during a holiday visit to the area. The reception team were exceptionally friendly and accommodating, and the clinician provided excellent care for our child. Despite their heavy workload that day, they were able to fit us in. We were very satisfied with the service received. We appreciate it greatly. We do wish our regular practice at home could provide a similar standard of care.

Quick response through online appointment booking system

I've consistently had positive experiences at this practice. The team demonstrates efficiency, courtesy and warmth, even during challenging periods. The front desk personnel have always been willing and able to assist. The clinical staff are equally approachable. When I recently needed to arrange an appointment, I tried the online consultation service available through their website. The system proved straightforward to navigate and I received a response within minutes of submitting my request. The clinician I spoke with was thorough and attentive, dedicating considerably more time than anticipated to explore my concerns comprehensively and establishing a structured follow-up plan including necessary investigations. The premises themselves are welcoming, with bright, airy spaces and adequate seating throughout. I would readily recommend this practice.

Reception staff were dismissive and unhelpful

The reception team and office management displayed unhelpful attitudes during my visit. The practice appears to be declining in quality. I would recommend considering alternative healthcare providers.

Front desk staff were unhelpful and dismissive

Very disappointed with the service received. The reception staff were rude and unhelpful. After waiting in the lounge for an extended period, I was informed that no clinicians were available. I felt this was unacceptable, particularly as I observed what appeared to be clinical staff in the car park during this time.

Friendly team made me feel heard

Excellent Service Provided by the Entire Practice Team I have consistently received outstanding care and support from every member of staff at this medical centre. The whole team demonstrates a genuine commitment to patient wellbeing and delivers a high standard of service across all interactions. From initial contact through to follow-up care, the professionalism and attentiveness shown has been exemplary. I would highly recommend this practice to anyone seeking quality healthcare.