Oak Tree Surgery | Meddygfa Coed Derw

Exceptional care from dr matthew coulson

The medical staff were incredibly friendly and supportive, with Dr. Matthew Coulson standing out as particularly exceptional.

Endless wait times tested my patience and nerves

I experienced prolonged wait times of nearly three hours on two separate occasions for my infant's appointment, despite the child being less than two weeks old. The reception team was courteous and accommodating, guiding me to a separate waiting area due to the crowded environment. However, the excessive waiting period was completely unacceptable for a newborn's medical visit. This ordeal has significantly increased my apprehension about scheduling future appointments for both my baby and myself.

Great surgery with reasonable wait times

I've been a patient at this medical practice for two years now, and I must say, scheduling appointments has been consistently smooth, regardless of whether I need a morning or afternoon slot. Yes, the waiting times can be lengthy occasionally, but when compared to other healthcare facilities in Cardiff, this surgery is absolutely fantastic.

Frustrating access but quality care at clinic

Scheduling a consultation here is incredibly challenging, yet the medical professionals and support team are personable and helpful. Ultimately, the difficulties seem to stem from the current administrative policies set by the Welsh government's healthcare system.

Amazing healthcare service with friendly professionals

I've been a patient at this medical practice for more than 12 months, and everything has been smooth sailing. The entire team, from physicians to support staff, is absolutely wonderful. Requesting and obtaining prescriptions is a hassle-free process. Additionally, I'm receiving midwifery care, which has also been completely trouble-free.

Terrible service left me without my medication

Failed to forward my recurring medication order to the pharmacy, citing they had "discontinued their pharmacy services" for some time. Despite the prescription indicating I should pick it up, no one reached out to inform me about collecting the prescription.

Unexpected pharmacy adventure takes surprising turn

I merely stopped by to pick up my medication.

Terrible service at this lazy and unhelpful clinic

Terrible healthcare facility where assistance is virtually impossible to obtain. Attempting to contact them at 8:00 AM reveals an already overwhelmed phone system, with online consultations equally ineffective. What options remain for securing medical support from this frustrating general practice? It seems the pandemic has bred widespread complacency among staff, with nobody showing genuine commitment to patient care. The time has come to demand better: people require medical attention and direct interaction with healthcare professionals!!!!

Terrible service lacks basic patient communication

NO COMMUNICATION CHANNEL, THIS IS UNFAIR Mandatory in-person registration for new patients is absurd. You must provide a contact email address on your website for accessibility and convenience.

Speedy service with caring and professional gp

Reached out for an urgent consultation, quickly secured a walk-in appointment. Saw a friendly doctor within 20 minutes who provided a clear treatment strategy. I'm feeling totally assured about the approach. Based on this experience, I'd definitely suggest this medical service.

Long waits, friendly staff at this medical clinic

Staff at this location are friendly and accommodating, but be prepared for extremely long wait times that can stretch on for hours. My primary frustration is that

Compassionate care from an amazing gp practice

I wanted to share my positive experience with my GP practice today, which was outstanding in numerous ways. We constantly hear about NHS shortcomings and primary care's inefficiencies, but today was different. I contacted the surgery this morning and, after a brief wait in the call queue (typical for 8am on a Monday), was advised to visit between 9-11, with a heads-up about potential busyness. Prepared, I brought a book to pass the time. I waited approximately 40 minutes, which didn't bother me since I was there for a genuinely important health concern. Dr. Y Kletta was exceptional - he listened carefully as I explained my issue, took a comprehensive medical history, performed a thorough examination, and immediately ordered urgent blood tests. He was incredibly professional, walking me through each step of the process and remaining compassionate even when I became emotional. He skillfully answered my questions and provided reassuring guidance. Later that same afternoon, he texted me an update on my blood work and scheduled a follow-up. His approach was remarkable - consistently calm, caring, thoughtful, and supportive throughout our entire interaction. Oaktree Surgery, and Dr. Kletta in particular, transformed what could have been a frightening day into a manageable experience. Immense gratitude for their dedication during these challenging times.

Frustrating healthcare system fails patient needs

Absurd delay for obtaining a sick certificate. I was informed today that I'd need to wait 15 days for the note to be issued. The staff are completely indifferent, simply stating "that's how it is" without considering that employers won't provide wages if the documentation isn't submitted promptly. These medical professionals should start working full weeks instead of these fragmented 2-3 half-day shifts.

Fast service made my day today

Got served super quick this time around - no long lines or delays like usual!

Great service at local medical practice

Based on my interactions. Certainly, securing a morning appointment can be challenging with high call volumes. However, if you're feeling seriously unwell and require immediate medical attention, waiting in person is always an alternative. I was content to do so given my poor health condition. The medical team demonstrates exceptional professionalism, and I find their service truly outstanding. Their practice serves a substantial geographical region. Sincere appreciation goes out to all physicians and support personnel.

Frustrating healthcare experience with no communication

I underwent a blood test almost three weeks back, and there's been complete radio silence since then. It's been an absolute nightmare trying to contact them by phone - I've attempted calling for two consecutive mornings, only to be met with either busy signals or messages about the queue being at capacity. To make matters worse, I'm on the verge of exhausting my high blood pressure medication. Ironically, Oaktree is the very reason my blood pressure is spiking right now!!!!!

Great service from a caring medical team

Throughout my entire experience with this surgical practice, I've consistently received top-notch care, particularly appreciating the personal, in-person consultations.

Frustrating product with constant stock issues

Always out of stock

Amazing experience with top-notch support team

Top-notch customer care that truly exceeded my expectations.

Exceptional healthcare with heart and genuine compassion

From my initial phone conversation with the receptionist to the attentive nurses and doctor, I experienced remarkable empathy and support during a challenging health moment. The medical team went above and beyond to ensure my comfort and recovery. Their E-consult service was particularly convenient for my busy work schedule, and they made follow-up appointments seamless. Considering the immense pressures facing the NHS, I was genuinely impressed by the exceptional level of care and compassion. I sincerely hope the staff understand how profoundly their kindness impacts patients like myself during vulnerable times.