Oak Tree Surgery | Meddygfa Coed Derw

Great service with patient-focused care

The staff consistently demonstrate professionalism and a genuine commitment to patient care. While scheduling can sometimes be challenging, they genuinely strive to find convenient appointment times and work hard to meet patient needs. I truly appreciate all the hard work and dedication of everyone at the practice.

Nightmare customer service that wasted my entire day

Absolutely abysmal customer support - spent an eternity on hold just to finally reach a representative, only to be disconnected and forced to restart the entire frustrating waiting process again.

Terrible service leaving customers frustrated and ignored

It's becoming increasingly challenging to receive assistance, with a staggering three-week wait for a return call? I'll likely be at my workplace when they finally contact me, forcing me to discuss private matters in a professional setting! Update, I spent an entire day anticipating a call that never materialized? This isn't a complimentary service, and most working individuals have contributed to this system throughout their careers, only to be currently treated with complete disregard. Once again, I'm on the phone, and the time spent is continuously accumulating.

Terrible service and impossible to get an appointment

I wasted over half an hour waiting in their phone queue, finally reaching third in line only to be abruptly disconnected. To make matters worse, their online e-consult form is unavailable due to overwhelming traffic. I'm thoroughly frustrated and completely baffled about how anyone is supposed to secure a medical appointment with such a dysfunctional system.

Helpful staff navigate challenges of growing community

Despite occasional lengthy phone wait times, the receptionists remain highly competent and supportive. The real issue lies with Brackla's rapid growth, which the local council has failed to address by not expanding GP service facilities accordingly. The GP offers telephone consultations, often able to prescribe medications for pickup or alternatively scheduling an in-person visit if necessary. Although they operate under significant pressure, I've never felt rushed during interactions. The new telephone consultation approach has effectively eliminated the previous problem of crowded waiting areas.

Terrible experience with painful surgical procedure

Absolutely dreadful surgical experience! Steer clear of this facility at all costs.

Great care worth the occasional wait

Highly Satisfactory Medical Procedure, admittedly the process can be challenging and involves some waiting periods. However, from my perspective, if you have a medical issue that requires attention, enduring a 40+ minute wait is reasonable. The staff have consistently made efforts to accommodate me whenever feasible. Much appreciation.

Exceptional care from amazing surgical team

Recently moved here and thrilled we chose this surgical center. Absolutely perfect in every aspect - there's no better way to describe it.

Frustrating healthcare experience with poor patient service

Absolutely frustrating to endure a 40-minute wait two consecutive days, only to be informed there are no available doctors and no appointment possible. This medical practice has been declining in quality for some time. When I called at 8 am, the receptionist claimed one thing, yet the pyb health system indicates otherwise. I'm reluctantly giving them a single star, and that's solely for the physical building itself.

Worst purchase ever terrible disappointment

Extremely disappointing

Worst medical practice ever for working professionals

Absolutely dreadful medical practice. Their phone lines are completely jammed when you try calling in the morning, and if you somehow manage to get through later in the day, there are no available appointment slots. Moreover, they refuse to offer advance booking, which makes it impossible for working professionals to schedule consultations. Their service is completely inconsiderate of people with full-time employment!

Frustrating wait but awesome medical staff

The scheduling process is completely ridiculous - I made it to third in line only to be abruptly disconnected. While the medical professionals and personnel are excellent, their booking mechanism is utterly ineffective and frustrating.

Terrible service and frustrating healthcare experience

I am thoroughly dissatisfied with the medical services offered by this practice. Their appointment scheduling system is dismally ineffective and creates a significant obstacle to obtaining basic healthcare. It seems their primary focus is on financial gain rather than patient care. They are critically understaffed, making it impossible to reach anyone by phone. Waiting an average of 40 minutes just to speak with a representative is completely unacceptable. Even my son, who is an excellent general practitioner, recommends we find a different healthcare provider.

Compassionate care after my medical concerns

Getting a medical appointment proved challenging, and I was fortunate my friend advocated for me to seek care after experiencing repeated fainting episodes and head injuries. I recognize the context of the ongoing pandemic has made in-person consultations less frequent, with most interactions reserved for vaccination appointments. Despite these limitations, the medical staff demonstrated genuine compassion during my interactions, which significantly eased my anxiety. The waiting area is thoughtfully arranged, providing ample spacing between patients to ensure comfort and safety.

Terrible service leaving elderly patient unvaccinated

I'm beyond frustrated with the medical practice's incompetence. My elderly mother, who is 92, has been left waiting an astonishing 14 weeks for her second COVID vaccination, and her first shot was already delayed. I personally had to chase them down just to secure her initial appointment. This clinic seems to be operating at an absolutely abysmal standard, and I'd go so far as to say it might be the most ineffective healthcare provider I've ever encountered.

Frustrating wait for medical help at clinic

Getting hold of someone here is an absolute nightmare, often consuming up to half an hour. This morning, I was supposedly first in line, but when the phone rang, no one picked up. I let it continue ringing for ten solid minutes before giving up and physically driving to the medical center. Their communication setup is completely absurd.

Frustrating appointments despite helpful medical staff

The medical practice generally offers excellent doctors and nursing staff, but their current appointment scheduling process is incredibly frustrating. Their blanket policy of not allowing in-person appointment bookings seems impractical and rigid. I experienced this firsthand during a recent visit: while at the surgery at 8:10 AM for a blood test, I found myself in an area with no mobile signal and needed to book a doctor's appointment. Despite being physically present in the waiting room, the receptionist refused to help me book an appointment or provide any assistance. I was forced to use the WiFi to call the receptionist—who was literally in the adjacent office—just to schedule an appointment while waiting for my blood test. While I understand the COVID-related desire to prevent crowding, there should be some flexibility when a patient is already on-site for a legitimate medical reason. A bit of common sense would go a long way in improving this process.

Terrible service with zero customer communication

Impossible to schedule a consultation. Phone lines are perpetually unanswered.

Unresponsive surgery fails patient communication test

I'm attempting to get updates about my grandmother's medical procedure, but the surgical team has been completely unresponsive to our repeated communication attempts.

Caring staff but one doctor needs attitude adjustment

I believe this medical practice is generally excellent, and they're working hard, but I have one significant issue. Today, we contacted the office regarding my one-year-old granddaughter, and the receptionist insisted she must come in to see the doctor. We waited for Dr. O'Doherty to call back. I tried explaining calmly and respectfully that my granddaughter had two virus tests, both negative. I politely requested that they listen and understand she needs an in-person consultation after multiple phone consultations. However, the doctor accused me of being rude and refused to engage. I was utterly disappointed and felt completely unheard. While the other medical staff are absolutely fantastic, this particular interaction was unacceptable. I wouldn't consider changing practices, but I fear we might be dismissed now. All I wanted was for someone to genuinely listen and address my concerns about my granddaughter's health. The doctor's dismissive attitude and "holier-than-thou" approach were inappropriate. Despite the challenging circumstances with the virus, they're doing a difficult and dangerous job, but that doesn't excuse treating patients disrespectfully. Communication and compassion should be paramount in healthcare.