Oak Tree Surgery | Meddygfa Coed Derw

Worst purchase ever absolute waste of money

Completely worthless. There's no better way to describe it.

Worst surgical experience ever avoid at all costs

This surgical procedure deserves less than the lowest rating possible. It was an absolute disaster from start to finish.

Prompt and professional care saved my night

I experienced severe discomfort and called at 6:15, with instructions to arrive by 6:30. Upon arrival, I was examined not just by one, but by two physicians who conducted a comprehensive assessment.

Overcrowded clinic fails patients with poor service

This medical facility has clearly prioritized profit over patient care by overcrowding their practice. More patients mean more revenue, which is a complete mockery for hardworking individuals. Despite the problematic patient volume, the medical staff themselves—doctors and nurses—are actually quite exceptional.

Frustrating customer service that wastes my time

What a frustrating experience that explains why A&E departments are struggling. It took me nearly half an hour just to connect with a staff member, and ultimately, I abandoned my attempt. The system was incredibly annoying, repeatedly prompting me every three minutes to provide my date of birth and contact details for no apparent reason.

Terrible customer service from unresponsive medical practice

It's completely absurd how I've attempted to contact them - the automated system claims I'm number 40 in the queue, and just when I finally reach first position, they disconnect the call! This is unacceptable. I've made four separate attempts today, and each time they either ignore my call or abruptly end it! I'm definitely switching medical practices over this terrible customer service.

Frustrating service with endless waiting times

It's likely suitable for those without work or seniors with plenty of free time! However, managing any administrative tasks while balancing a career becomes incredibly challenging; like handling medical prescriptions or arranging tests. Word of advice: when calling their support, prepare yourself for a marathon wait. Stock up on refreshments, grab some snacks, maybe queue up a movie, and set them on speakerphone. You'll definitely be in for a lengthy ordeal!

Frustrating medical service with unhelpful reception

I called at 8 this morning and was 20th in line, finally speaking to a receptionist who took my personal details for an evening appointment. When I explained my ongoing knee issue of the past month and walking difficulties, I was directed to the physiotherapist at princes of wales hospital, told to walk in without an appointment between 8:30 and 10. I mentioned my previous hospital visit where I received dismissive treatment, was advised to see my doctor, but still received an x-ray showing no bone issues. I suggested I might need an MRI to examine my cartilage, which the receptionist initially agreed with, but then claimed no appointments were available today - despite initially taking my details for a same-day appointment. When I requested a booking for tomorrow, I was told to call back in the morning, which I find completely unacceptable. Considering I was 20th in the queue and they have 5+ doctors, who typically spend just 20 minutes with each patient, this seems ridiculous. One star is frankly too generous. I'm actively seeking avenues to escalate this complaint and want it officially documented. If my condition worsens and I potentially require a walking stick due to their negligence, I will absolutely pursue legal action!!!

Misleading screens ruined an otherwise good experience

Comfortable reception area and welcoming personnel, but the digital displays were inaccurate. Despite the screens indicating everything was "on schedule," we ended up waiting for 40 minutes.

Worst customer service nightmare ever experienced

Absolute zero rating would be my preference. I've been stuck on hold since midday, supposedly first in line. Not a single representative has picked up the call.

Worst medical experience ever wasted my entire day

Absolutely terrible experience with unacceptable service. The staff was discourteous, and the wait time exceeded an hour and a half to see the doctor, which is completely unprofessional 👎🏿👎🏿👎🏿👎🏿👎🏿

Frustrating service without online access

It's incredibly difficult to schedule a booking without access to the internet

Terrible service and worthless medical procedure

What an utterly useless medical procedure. Scheduling an appointment is completely hopeless! Their automated system is a total farce, and every single time I try to connect with an actual staff member, the call drops after I've wasted 20 minutes on hold, claiming no representatives are available! Total and utter NONSENSE!!!!!

Terrible service at local healthcare clinic

Terrible customer service! Scheduling an appointment is impossible. Brings shame to the healthcare system.

Endless wait with zero communication from staff

Arrived for urgent medical consultation, sat quietly for 30 minutes, only to be informed I was next in queue... yet another half hour passed with patients cycling through. I'm tolerant of waiting, but the complete absence of clear communication is absolutely appalling.

Adorable companion that stole my heart forever

A true companion that feels like it belongs right here with us. 🥰

Friendly and attentive customer service every time

The employees consistently demonstrate a helpful and supportive attitude

Terrible service and disrespectful medical staff

Scheduling an appointment here is nearly impossible. Even when you manage to book one, they consistently lag 30-60 minutes behind. The general practitioners appear completely indifferent to patients' time. To make matters worse, if you need to cancel and can't reach them by phone, they respond with a harshly worded letter. I'm actively searching for a different medical practice that actually values patient care.

Frustrating service with limited scheduling options

Scheduling a consultation is challenging and time-consuming at this establishment.

Compassionate care when i needed it most

During a trip to visit acquaintances, I unexpectedly fell ill. Upon reaching out and describing my medical predicament, I was immediately accommodated. The entire medical team, from reception to the physician, demonstrated exceptional compassion and made me feel completely welcome, despite being a temporary visitor. Their professionalism and warmth were truly remarkable. I am immensely grateful for their outstanding care and would enthusiastically endorse their services to anyone. My sincere appreciation goes out to them for their incredible support and understanding.