Oakenhurst Medical Practice

Friendly team made me feel heard

Fantastic surgery with brilliant clinical staff. The nursing team is so professional and provides excellent support overall.

Online booking made the whole process smooth

Excellent experience at our local medical practice and hospital! I arranged an appointment online for the following day and was promptly referred for imaging that same morning. The practice sent me a message asking me to contact them to schedule a phone consultation to go over the findings. The clinician called me later that day, we discussed the results together, and the recommended treatment plan was clearly explained. I'm very grateful to the practice team and our NHS service!

Online prescriptions ordered reliably and on time

Prescriptions were consistently arranged through the online system and arrived promptly. The team members are approachable, though patience is required particularly during peak telephone times.

Efficient staff who really listened to me

The medical professionals and team members are highly efficient, professional and demonstrate genuine care.

Follow-up call showed genuine care and attention

Attended an appointment with an associate practitioner who was excellent. They demonstrated professionalism, friendliness and clear knowledge throughout the consultation. As someone with a healthcare background, I appreciate good clinical practice, and this appointment was thorough and compassionate. The practitioner even followed up with me afterwards to verify something, which showed genuine care. I would definitely be happy to see them again and would recommend them highly.

Reception staff seemed dismissive and unhelpful

A deeply disappointing experience. You feel like just another patient to the clinical team and administrative staff, with no individual consideration. Upon arrival, multiple staff members were observed socialising and conversing at the front desk, and when you attend your scheduled appointment, the service feels dismissive and unwelcoming. It raises questions about why individuals choose to work in healthcare if they appear disengaged from patient care. The overall standard of care falls significantly short of expectations. The practice's rating reflects widespread concerns among patients, which is particularly troubling for a healthcare facility in the UK. The level of service appears inconsistent with the duty of care that healthcare professionals should uphold. Based on the volume of negative feedback, there appear to be systemic issues that warrant scrutiny. The experience suggests a workplace culture that prioritises staff comfort over patient wellbeing, which is fundamentally at odds with the principles of healthcare provision. This is an unsatisfactory situation that has prompted consideration of changing providers.

Friendly reception staff made all the difference

Friendly and supportive staff members! ⭐⭐⭐⭐⭐

Reception staff were unhelpful and dismissive

The reception and administrative team have been a significant disappointment, and the systems in place are equally problematic. Despite having considerable time to address these concerns, there appears to be little meaningful improvement or acknowledgment of the issues. The service appears to fall well short of expectations compared to other practices in the area. It is concerning that these longstanding problems have not prompted a formal review, particularly given the consistent pattern of feedback visible across multiple accounts spanning an extended period. It seems these concerns continue to be overlooked, and the situation remains unchanged. The practice may benefit from genuine reflection on the feedback being provided.

Reception staff were genuinely friendly and welcoming

As the primary carer for my disabled family member, I would like to express my sincere gratitude for the outstanding medical care and emotional support that this medical practice has provided over the past decade. The service has been excellent and the staff have been consistently friendly and welcoming. To the clinician who has been caring for my family member, it is clear that you possess a special ability to understand the needs of disabled patients. On behalf of my family member and our entire family, I would like to convey our heartfelt appreciation for all the care and support you have shown. You have made a meaningful difference to our lives, and we cannot thank you enough for everything you have done.

Staff attitude made the visit unpleasant

What a disappointment. The clinical team are competent, but the support staff come across as unwelcoming and seem reluctant to provide assistance. The manner in which they communicate is quite off-putting.

Felt truly listened to during appointment

We have consistently experienced excellent care from all of the healthcare professionals we have encountered at this practice. During our most recent appointment regarding our child's health, the clinician we saw was remarkably reassuring and demonstrated a thorough approach to understanding and addressing our worries. Other members of the medical team have similarly provided outstanding support throughout our time as patients.

Quick appointments and genuinely attentive care

By far the best practice in the Northwest! I have moved away from the area and really miss the practice and the service they provide. The clinical team in particular have been fantastic in overseeing my father's healthcare. I have never had to wait for extended periods to get an appointment - accessible healthcare as it should be! Heartfelt thank you.

Reception staff dismissed my concerns without listening

Disappointing experience. The service gave misleading reassurance and undermined my confidence. I expected better quality of care, and the feedback from others seems to reflect similar concerns.

Couldn't get an appointment when needed

It is extremely difficult to obtain an appointment at this practice. In my view, the current system appears unable to deliver satisfactory service levels and alternative management approaches should be considered.

Quick appointment despite arriving late

I was somewhat apprehensive about attending following the reviews I had read, particularly as it had been several years since my last visit. However, I was seen promptly upon arrival. Despite arriving late for my appointment, I was still accommodated. The wait before seeing the clinician was minimal, and they demonstrated professionalism throughout the consultation. They took the time to explain my situation clearly and went over the medication dosage instructions multiple times to ensure I understood properly, which I found excellent.

Reception staff were unhelpful and dismissive

The service provided was disappointing, particularly regarding the front desk experience.

Phone queue cuts you off mid-call

The telephone appointment booking system has been disappointing. There are significant delays before being placed in the queue, and after an extended wait, calls are sometimes disconnected. When a connection is maintained, the response is often that no appointments are currently available and to try again the following day.

Reception staff seemed dismissive and unhelpful

The practice appears to have lost its sense of commitment to patient care.

Reception staff went above and beyond with support

Following a referral to an NHS specialist service, I found myself facing a lengthy waiting period and contacted my GP surgery in considerable distress. I was listened to, helped and supported by a member of the administrative team. Their professionalism, depth of knowledge, and above all, their kindness made all the difference. I could tell that this person was simply doing their job, which assures me that this was not an isolated incident or a random act of kindness; it's who they are, and speaks volumes about the ethos at the practice. My thanks for their dedication, patience, care and kindness to the clinical staff, the reception and admin team, but especially to the administrative staff member who assisted me.

Doctors took time to listen and help

I'm glad I finally realised when I phone up to order prescriptions, my surgery is actually located at one address rather than another. I had been confusing it with my pharmacy location. I'd also like to add that I really appreciate the time the medical staff have taken to help me. Thank you so much for all your help. Kind Regards