Oakfield Health Centre, Practice 2

Compassionate care that made my mum feel special

The medical team and personnel here are incredibly caring, treating my mother with the utmost compassion and professionalism.

Endless waiting and zero customer service respect

The service here is abysmal. I consistently find myself enduring lengthy wait times, even when I arrive exactly on schedule for my appointment. Today, they set a new personal best by keeping me waiting for 45 minutes. Once I finally saw the doctor, there was no acknowledgment or expression of regret for the significant delay. When I voiced my frustration about the extended wait, she merely offered a generic explanation about appointments running over, but in my view, a 45-minute delay warrants at least a simple courtesy notification or an apology. Their complete disregard for patients' time is infuriating, and I am thoroughly let down by their unprofessional approach.

Compassionate care from a truly amazing receptionist

I'd like to express my heartfelt gratitude to Debbie at the reception for her incredible compassion, supportive words, and genuine understanding during my difficult time. She truly went above and beyond to ensure I received my blood test results and provided me with much-needed emotional support when I was feeling low. Her words of encouragement meant so much to me and made a significant difference. Thank you, Debbie, for your remarkable kindness - please pass my regards to your colleague Jackie and continue your wonderful work. Mrs Safurat Sunbo Alabi

Worst customer service ever at this terrible place

Front desk staff displayed an appalling lack of professionalism, with a demeanor that was completely unacceptable and disrespectful.

Fantastic medical care with improved patient communication

This medical practice truly merits an elevation in its reputation. Previous challenges have been effectively addressed, particularly in their communication protocols and phone responsiveness. They stand out as virtually unique in the area for providing both face-to-face and telephone consultation options, accommodating patient preferences. The entire staff demonstrates remarkable dedication to delivering optimal care, navigating the complexities of the National Health Service with genuine commitment. Recognition is absolutely warranted for their efforts.

Skilled surgeons saved my life today

Top-notch surgical procedure with exceptionally courteous and skilled medical staff

Solid healthcare experience at a friendly clinic

Convenient scheduling with timely visits and satisfactory healthcare treatment.

Compassionate care at oakfield health centre

I'd like to give a shout-out to Oakfield Health Centre. Despite a few minor irritations with the practice, I appreciate being able to drop by and schedule appointments in person. The team consistently demonstrates warmth and professionalism. This week, we had the pleasure of consulting with Zoe, a clinical practitioner who offered crucial guidance for my aging father. Thanks to her expert advice, he's now making excellent progress towards healing.

Exceptional care from compassionate healthcare professionals

Hi everyone, I want to begin by expressing my sincere appreciation to the entire team at Oakfield Health Centre for the exceptional care I receive. As a disabled patient, I'm truly thankful for their consistent efforts to assist me, whether it's arranging GP appointments or hospital referrals. Despite having numerous long-term health challenges that undoubtedly consume a significant amount of their time, the staff remain consistently courteous and supportive. This morning, I visited Oakfield to see Doctor R Minyas, who is genuinely one of the most compassionate physicians I've ever encountered - a truly kind and wonderful person. I cannot adequately express my gratitude to all the staff for their help, kindness, and dedication to my well-being. I am immensely appreciative of everything they do.

Heartless receptionist destroyed my mental health hope

I'm battling severe mental health challenges and spent three-quarters of an hour in tears, desperately pleading with the staff member for assistance and a doctor's consultation. Her response was simply to suggest I call emergency services, dismissing my plea as "not their problem". I'm incredibly fortunate my mother is here, because without her support, I might not still be alive. If medical professionals demonstrate such indifference and refuse to acknowledge my distress, what reason do I have to persevere? Heartless receptionists like these can drive vulnerable individuals to desperate actions and worsen their mental state. This entire facility deserves to be closed down, and I intend to pursue this matter extensively and thoroughly.

Unprofessional service and disrespectful staff attitude

The front desk staff were incredibly unprofessional. I emailed about two separate issues and received a generic, dismissive response. Later, I overheard staff members casually discussing a complaint, which seemed suspiciously deliberate. When I requested a face-to-face meeting to address my concerns, I was told a call would come after 2 PM, but no call ever materialized. The waiting room experience was equally uncomfortable, with receptionists loudly repeating patients' personal medical details within earshot of everyone, completely disregarding privacy. While some staff wore name badges, others did not, which further highlighted the inconsistent and disrespectful approach to customer service. It's frustrating that the entire patient experience appears to be dictated by whatever the receptionist arbitrarily decides is appropriate.

Terrible service and endless waiting times nightmare

Absolutely terrible establishment, waiting times can stretch beyond an hour, and when you schedule a phone consultation weeks in advance, they consistently fail to make the call!

Terrible customer service at medical reception desk

Utterly exasperating experience trying to contact the reception desk for almost two hours, which ultimately drove me to physically visit the surgery in person. Upon arrival, I was met with three staff members engaged in casual conversation, seemingly oblivious to the continuously ringing phone that went unanswered. The lack of professionalism was truly astounding. This situation needs immediate attention and resolution.

Terrible service and endless phone call frustrations

Absolute waste of time calling multiple times throughout the day seeking a doctor's callback, especially considering I seldom utilize this service, only to be informed that no appointments are available. It's no wonder these accident and emergency departments are overwhelmed.

Unmasked staff undermine covid safety protocols

If visitors are required to wear masks upon entering the premises, which is reasonable, it's crucial that all reception staff also adhere to the same protocol when interacting with the public. It lacks credibility to insist patients wear masks or risk being denied service when the reception team is not following the identical guidelines. The staff should consistently apply the same rules they expect from patients.

Terrible customer service and endless waiting times

Their customer service is a nightmare of endless waiting. It's impossible to reach a live representative, and I'm constantly stuck listening to hold music, wondering if anyone is actually working there.

Terrible reception ruins otherwise great medical experience

The reception team is incredibly unprofessional, casually discussing private details within earshot. Staffing levels at the front desk are woefully inadequate, causing significant delays in check-ins and phone response times. I was left waiting on hold for well over 40 minutes just to speak with someone. In stark contrast, the medical professionals are top-notch - highly skilled and meticulous in their approach. Unfortunately, the front desk personnel completely undermine the otherwise excellent standard of care at this medical practice.

Terrible service and unprofessional staff everywhere

Enduring endless wait times on the phone, I eventually decided to visit in person. To my frustration, despite only three people in line, the receptionists were engaged in casual conversation. An elderly customer attempted to lodge a complaint, rightfully pointing out the excessive socializing and tea breaks. The staff's lack of professionalism and dedication is unacceptable - they clearly need a complete overhaul!!!

Great service despite long wait times

I've been a patient at Oakfield Health Centre for approximately 5 years. Previously, scheduling appointments was much simpler and faster, but recently wait times have increased across all doctors. However, during a recent urgent medical need, a physician contacted me immediately after my call, which was incredibly impressive. Their responsiveness was truly exceptional! While it can be challenging to get through on the phone and secure an appointment due to high demand - which is typical of many medical practices currently overwhelmed with patients - the overall quality remains outstanding. Without doubt, this is the most excellent medical practice we've ever experienced!

Frustrating medical experience with poor communication

The medical staff consistently fail to adhere to scheduled appointment times. Attempting to contact the front desk is an absolute ordeal. Wait periods routinely surpass 10 minutes, and there's been zero communication from the general practitioner acknowledging their missed appointment. I've dedicated considerable effort to securing a slot on their lengthy waiting list, and now I'm left completely uncertain about my next steps.