Oakfield Surgery

Frustrating medical experience with unhelpful staff

Not pleased. Living with mental health challenges, I've finally been persuaded by others to seek professional assistance. Given my solitary lifestyle, mustering the motivation to venture outside for anything beyond basic necessities is a constant struggle. After summoning considerable effort to schedule a doctor's appointment, I anticipated respectful treatment. My expectations were swiftly shattered. While walking past the medical practice en route to a grocery store, I attempted to arrange an appointment in person. Surprisingly, I was instructed to telephone instead. 1) Despite repeatedly explaining my phone call phobia to this surgery, they seemed indifferent. 2) I was physically present in their office! The absurdity of being told to phone while standing right there was mind-boggling. Subsequently. During a return call with a physician (whose name escapes me), I began discussing my mental health concerns, only to be abruptly dismissed and redirected to "healthy minds". A service I'd previously found entirely ineffective - a point I had already communicated during our initial conversation. I intended to discuss additional physical health matters, but was cut short the moment mental health was mentioned. Consequently, I'll be exploring alternative medical practices in the area, as this experience represents yet another frustrating episode in my long history of healthcare disappointments.

Terrible service that left me completely frustrated

Completely worthless without a single redeeming quality. They flat-out refused my request to switch to a nearer medical practice, offering no legitimate justification beyond the fact that I'm already residing in Aylesbury. Their attitude was incredibly dismissive, condescending, and obstructive. I'm definitely proceeding with filing an official grievance.

Friendly service with room for improvement

Courteous and supportive employees Responsive telephone communication Efficient scheduling through various channels Competent medical professionals who could slightly improve their interpersonal approach

Exceptional care from a compassionate medical team

Throughout my brief tenure with this medical practice, I can confidently affirm that every interaction has been characterized by genuine politeness, respect, and compassion from all personnel, whether encountered in person or during telephone communications. Moreover, I've consistently received timely and attentive responses from the general practitioners when required. Kudos to Oakfield Surgery, and my heartfelt appreciation goes out to them as a thoroughly satisfied patient.

Excellent care from compassionate medical professionals

The medical team here is truly exceptional - from the physicians to the nursing staff, everyone provides top-notch care and service. Highly recommended! 👍

Exceptional healthcare with compassionate and proactive support

I have absolutely no complaints about the service provided. Throughout my entire experience, the practice has consistently delivered top-tier care. At every stage, their approach has been anticipatory, ensuring I'm fully informed about test results and any required follow-up actions. This level of attentiveness is incredibly comforting.

Caring doctors make all the difference

Excellent general practice medical center Staff performance is top-notch and highly commendable 👍

Amazing care during challenging healthcare times

Despite the significant strain on healthcare services recently, Oakfield Surgery has maintained an outstanding level of care. We consider ourselves fortunate to have Dr. Zaib and Chakraborty as our healthcare providers.

Exceptional care from a compassionate medical team

I deeply regret departing from Aylesbury as I relocate to a different area. I must express my sincere gratitude to Dr. Zaib and the entire staff for their exceptional and remarkable service.

Great service from caring medical professionals

I appreciate the receptionist's prompt phone response and swift communication of my message to the doctor. Additionally, I'm grateful to Dr. Zaib for promptly returning my call regarding Barry Breen within just a quarter of an hour.

Reliable service with exceptional customer care

Their customer support consistently delivers top-notch assistance and is incredibly convenient to reach.

Terrible healthcare experience with unprofessional medical staff

Terrible experience. The staff appears clueless and unable to provide clear information about their testing procedures. They consistently fail to honor scheduled appointment times, often calling hours late with no acknowledgment of their tardiness. If alternative options were available, I would gladly switch, but I'm unfortunately limited to this facility. Additionally, they show complete disregard for COVID safety protocols, with no observable social distancing measures in place.

Compassionate and thorough medical care that truly helps

Welcoming staff. Competent experts who investigate issues when concerns are raised, offering a calm and straightforward interaction with patients.

Compassionate care at oakfield surgery

During my appointment at Oakfield Surgery, I was pleasantly greeted by a friendly and accommodating receptionist. The doctor who saw me was compassionate, understanding, and conducted the consultation with remarkable professionalism and effectiveness.

Terrible service putting my sick child at risk

Securing an urgent consultation seemed utterly impossible, even for my toddler under two, battling a severe, loud cough and running a high 40-degree fever... Dr. Sajid Zaib casually diagnosed the condition over the phone, dismissing it as a typical viral infection and recommending only Calpol, insisting that viral patients don't require in-person examination! We ultimately had to rush to the hospital that same night, where they prescribed antibiotics after discovering an actual chest infection. The medical staff at this practice demonstrate an extremely arrogant, cold demeanor and provide absolutely no meaningful assistance whatsoever.

Negligent doctor nearly cost my child's life

!!!CAUTION!!! Exercise extreme vigilance if consulting dr Chakraborty!!! My 5-year-old child developed a severe respiratory infection requiring hospitalization and antibiotic treatment immediately following an appointment with dr Chakraborty, who displayed a dismissive attitude and conducted an inadequate examination before discharging us with only calpol... IN THIS SCENARIO, A DOCTOR'S INDIFFERENCE CAN BE LIFE-THREATENING !!!

Great pediatric care with flexible scheduling

Always had smooth sailing with their medical staff. They've been super accommodating, consistently scheduling appointments for both myself and my kid without any hassle or long wait times.

Dangerous doctors hiding behind helpful nursing staff

I was a patient at this medical practice for nearly 16 years before relocating, and only now have I realized how substandard Oakfield surgery truly is, especially when compared to healthcare providers who genuinely prioritize patient care. The nursing staff are commendable, but the doctors are shockingly unprofessional. Their communication is abysmal - test results are withheld unless patients persistently follow up. They seem to provide continuity of care only when they fear potential legal repercussions. Their default response is to shift blame, such as when they attempted to hold me responsible for a potentially dangerous prescription error that could have resulted in a harmful double medication dose. They routinely dismiss patient symptoms and then have the audacity to send letters criticizing the patient's conduct. Most egregiously, this is the same practice that once sent a patient home with mere aspirin advice, who tragically died from a heart attack that very afternoon. My unequivocal recommendation is to steer clear of this medical practice at all costs.

Caring doctors and staff make healthcare a breeze

I encountered a compassionate and supportive female physician during my visit. I successfully secured an urgent next-day appointment through a last-minute cancellation. She was thorough and unhurried during our consultation. The practice's phone lines are consistently accessible. I'm aware there are two female doctors here, and both are exceptional and personable. I appreciate the digital check-in system, though I suggest adding hand sanitizer nearby to minimize germ transmission. Generally, I'm satisfied with the medical practice's care. Additionally, the nurse I interacted with was equally pleasant and professional.

Quick and efficient appointment scheduling rocks

Signed up just now and secured a booking within hours of registering - truly impressive responsiveness 😊