Oakfield Surgery

Terrible medical care with zero compassion or help

Avoid seeking assistance from this medical practice, as they completely lack compassion. If you desire a second medical perspective or request a referral to a specialist, they will absolutely refuse to help. Their staff demonstrates zero understanding or sensitivity, particularly if you speak with an accent different from their own. Farewell.

Compassionate doctors and friendly staff make healing easy

Fantastic and compassionate doctors at this medical center, with equally warm and friendly reception staff. The facility is spotlessly maintained and has a contemporary feel.

Great medical care with minor communication hiccups

We've been patients here for 12 months and have experienced no significant problems. While test result turnaround can be somewhat slow and inter-departmental communication isn't always seamless, the practice remains largely effective overall. Additionally, the front desk staff are consistently friendly and accommodating.

Excellent healthcare with caring and professional team

Throughout my three-year relationship with this medical practice, I've consistently been impressed by the welcoming reception team and the exceptional care provided by both the nursing staff and medical consultants.

Great healthcare with helpful patient room improvement

Getting an appointment was hassle-free, and the personnel were courteous. The physicians demonstrated expertise and were approachable during consultations. My sole suggestion for improvement relates to their waiting area display. It would be beneficial if they maintained a persistent list of patients already called and their corresponding examination rooms. This would help those who might miss the brief screen notification, whether due to slower reading skills or momentary phone distraction.

Frustrating healthcare experience with poor communication

I've attempted to reach out to the organization multiple times, but my concerns have been met with complete silence. The quality of medical service and administrative support has dramatically deteriorated. Scheduling an appointment has become an insurmountable challenge, and obtaining a prescription involves navigating through countless obstacles. The physicians seem inconsistent and appear disconnected from my medical history, offering advice without proper context. I've wasted countless hours on phone calls, tediously repeating basic information for even the most straightforward inquiries.

Speedy service with professional and convenient care

Thoroughly delighted with my experience. Scheduled a first-time visit and secured an immediate appointment. Everything ran precisely as planned. The facility is immaculate, contemporary, and conveniently features its own pharmacy right on the premises.

Terrible blood test service left me frustrated

The blood test service is completely ineffective. A full month has passed and I still haven't received my results, forcing me to undergo another test. The irresponsible and apathetic staff are making the healthcare system utterly dysfunctional. The UK system is even more incompetent than healthcare in developing nations.

Disappointing product with zero redeeming qualities

Unsatisfactory.

Friendly service makes this place worth visiting

Satisfied at the moment. The employees are courteous and accommodating.

Terrible service with zero customer support

When you navigate to the "feedback and complaints" section on their website, it indicates they plan to cease operations by June 2022—which was 9 months ago. I believe that single detail speaks volumes about their reliability.

Amazing pediatrician with old school care approach

Dr. Tony (Anthony) is absolutely phenomenal. When my 2-year-old had her appointment, I was thoroughly impressed by how he interacted with both her and me. His approach was incredibly personal, making us feel truly valued. Unlike many modern doctors who seem detached, he didn't rely on a computer or textbook but provided a warm, old-fashioned medical experience. The receptionist was equally wonderful - a slender white woman with glasses whose pleasant demeanor added to the overall positive atmosphere, though I unfortunately can't recall her name.

Great local surgery with caring staff

I've been a patient at this medical practice for four years, and my experience has been consistently positive. The front desk staff are professional and supportive, and every physician I've consulted has been competent. Particularly noteworthy is nurse Tony, who is exceptional and compassionate. While scheduling does require calling early in the morning and waiting on hold, they invariably find a solution to my needs. Overall, this is a high-quality healthcare provider.

Uneven experience with medical staff and communication

Medical professionals are excellent. However, their communication line leaves much to be desired. When inquiring about my scan scheduling, I received an evasive and unhelpful response that came across as dismissive. The reception staff are a mixed bag - some are wonderfully supportive and kind, while others demonstrate a lack of customer service skills.

Great healthcare with caring and responsive staff

I've been a patient at this medical practice for nearly twelve months, and I consistently find it easy to schedule appointments, whether in person or over the phone. The reception staff are consistently courteous and accommodating. I have absolutely no complaints about this healthcare facility.

Friendly receptionist made my day better

The front desk staff provided exceptional assistance. Their demeanor was incredibly courteous and accommodating.

Great service and quick medical support

I'm puzzled by the single-star ratings because my experience has been entirely different. Since becoming a patient here, I've found the staff incredibly supportive and efficient for both myself and my partner. Obtaining repeat prescriptions was a breeze, thanks to the friendly and helpful receptionist and pharmacist. I secured a prompt appointment with the nurse, which was arranged swiftly, and their e-consult responses were remarkably quick. My partner has also been able to secure in-person consultations without delay. Much appreciation for their excellent service!

Exceptional service from a top-notch medical team

The employees here are fantastic - incredibly welcoming and well-informed. Scheduling has always been seamless, and I've never experienced any difficulties booking a time slot.

Exceptional service from caring professionals

Extremely welcoming and supportive staff who went out of their way to assist me.

Terrible customer service that ruined my entire day

The employees displayed an incredibly disrespectful attitude, making this the most unpleasant interaction I've ever encountered.