Oaklands Health Centre

Negligent nurse nearly cost my son his health

Brought my child in early yesterday with a raging fever and inflamed throat, the medical staff hastily processed us, dismissing my concerns and insisting antibiotics weren't necessary. She claimed that since only one tonsil was enlarged and no blisters were visible, it must be a viral infection. Fast forward 14 hours, and we ended up at William Harvey Hospital with my son suffering from severe tonsillitis that progressed to Quincy. 👏

Fantastic medical care from friendly local practice

I've been a resident in this locality for a couple of years, and my interactions with the medical practice have consistently been excellent. Every nurse I've encountered has been highly competent in addressing my medical concerns, and Dr Swann was particularly outstanding. The reception team is truly top-notch - they are invariably warm and supportive.

Exceptional healthcare team exceeds all my expectations

Relocated to the neighborhood and registered with this medical practice, and I'm absolutely delighted with the exceptional treatment I've received. My sincere gratitude to the staff.

Exceptional care and compassion at oakland surgery

Heartfelt gratitude to the entire team at Oakland Surgery for their exceptional and consistent medical support over the years. My deepest thanks.

Compassionate care beyond language barriers

Exceptional medical procedure. The entire staff demonstrates outstanding compassion and support. Despite our language barriers, each team member has been incredibly understanding and accommodating. Thank you (in Italian)

Amazing care from exceptional medical professionals

I am incredibly grateful for this surgical team, with Dr Bala standing out as exceptionally supportive. My sincere appreciation goes to everyone involved.

Fantastic healthcare with quick and caring service

Swift and consistent communication throughout. Noticeable improvements in recent performance. The reception and telephone team are incredibly supportive, and the medical professionals provide top-notch, compassionate care.

Terrible healthcare experience with unhelpful staff

Save yourself the hassle. They show zero commitment to patient care or accurately identifying medical conditions.

Terrible service and communication from healthcare provider

My interactions with this medical practice have been incredibly frustrating. The e-consultation service remains unresponsive. A scheduled phone appointment was cancelled, with a text message demanding a photo and requiring another e-consultation. Additionally, my entire medication history has been inexplicably erased. When I confronted a receptionist about their multiple contradictory excuses, which I found completely fabricated, the response was predictably to direct me back to another e-consultation. The entire experience is an endless, maddening cycle that wastes considerable time and energy, ultimately pushing me to seek alternative healthcare providers.

Excellent healthcare service with patient-focused approach

The staff consistently demonstrate warmth and are adept at scheduling appointments for pressing medical needs. They've thoughtfully provided a wheelchair-friendly entrance near the rear drop-off area, accommodating patients with mobility challenges. While follow-up communication tends to be primarily initiated by patients, the overall service still surpasses typical expectations. I appreciate their multiple branch locations, which simplify booking appointments, and their online consultation option for prescription reviews is particularly convenient.

Terrible healthcare that fails patients every time

Utterly ineffective and disorganized. Their medical competence is severely lacking, with an inability to address even straightforward health concerns, leaving patients trapped in a frustrating cycle of unresolved treatment needs. I've personally experienced shocking administrative blunders, including a complete erasure of my prescription history that left me unable to obtain necessary medications. Moreover, the prescribed medications are largely ineffective, with practitioners repeatedly recommending useless treatment options while completely disregarding patient input. Their complaint process is laughably inadequate - being directed to fill out a form at reception or forced to use an econsult system designed for medical issues, which is entirely inappropriate for administrative grievances.

Terrible service from an unresponsive medical practice

Let me clarify……. During my Mallorca trip, I accidentally left my Levothyroxine at home - the first time ever in all my years of taking medication. I feel utterly foolish about this oversight. Within a couple of days of missing my tablets, I became extremely fatigued and unable to function normally. Upon arriving in Palma, I contacted the surgery and spoke with Layla, detailing my situation and exploring potential solutions. I proposed numerous approaches, including obtaining a doctor's note to verify my medical needs. However, Layla appeared poorly trained and disinterested in helping me. She directed me to use econsult, which I recognized as a dismissive tactic. The econsult promised a response before 6:30 Wednesday, but unsurprisingly, nothing materialized. Fortunately, a local pharmacy was more helpful. After showing them a picture of my tablets, they provided the necessary dosage to complete my trip safely. They understood I wasn't seeking any addictive medication. I even mentioned my status as a living kidney donor, hoping to emphasize my importance to the NHS. (This was a desperate attempt to provoke action) I stressed that maintaining my health benefits the NHS, which had invested significantly in my donor surgery. When I suggested involving the renal unit, Layla remained indifferent, consistently refusing assistance. Moreover, I've never been assigned a specific doctor at this practice - how unacceptable, especially considering the fees they collect from NHS/Government. They continue accepting patients and servicemen while maintaining abysmal Google reviews and refusing to respond to them. As someone who manages multiple large businesses, I know such incompetence would bankrupt any organization. I don't blame Layla personally, but Oaklands desperately needs to recruit and properly train front-of-house staff. I'm posting this review after twice emailing the surgery's top management and receiving zero responses.

Fantastic healthcare with caring staff and smooth service

I can't understand the negative feedback because my interactions have consistently been great! Scheduling appointments is never a problem, and the care my kids and I receive is quite satisfactory. The staff genuinely pays attention to my concerns. Plus, the front desk personnel are always friendly and helpful.

Responsive and helpful medical team

They're consistently responsive during critical situations, which is impressive given their high patient volume

Dismissed and suffering with a painful uti

My physician referred me to this clinic due to their capacity, and I was experiencing significant discomfort from UTI symptoms. Having dealt with recurring urinary tract infections throughout my life, I'm well-acquainted with my body's signals. I conducted three home tests, all of which returned positive results. Despite this, I was informed that antibiotics were unnecessary and that I didn't have a UTI. However, when my personal doctor's urine test results came back, they confirmed I indeed have a urinary tract infection with blood present in my urine. The prolonged delay in treatment has left me feeling extremely unwell. Throughout this process, I was made to feel insignificant and like an inconvenience, even while struggling with considerable health issues.

Frustrating medication mix-up with unclear communication

I underwent a phone consultation with D Chandrakuma after submitting an e-consultation to modify my medication. The e-consultation detailed my reasons for wanting a change and specified a new medication. Dr. agreed and wrote a prescription during the call, sending it to the chemist. However, upon collecting the medication, I discovered he had reverted me to the original prescription. I visited the surgery in person and spoke with the receptionist, who asked me to write a medication request, which she forwarded to the prescribing team as urgent. I then received a text stating no record existed of my specific medication request. When I called the surgery, I could only communicate with the receptionist who had spoken to the prescriber. They attempted to convince me that the medication prescribed was what I had requested. While on hold, I double-checked online and confirmed the prescribed medication was not what I had originally sought. When the receptionist returned, she advised that the request would need GP review since the prescribing nurse was uncomfortable with this medication. I am thoroughly dissatisfied and unimpressed with this entire process.

Stunning waterside walk through peaceful landscape

Stunning vista overlooking the picturesque Hythe waterway

Terrible service and dangerous medical negligence

My mother is a patient at this practice and has multiple complex health conditions that demand careful management. It may sound like a stereotype, but the GP receptionists genuinely demonstrate a complete lack of patient care. They appear to be perpetually onboarding new staff, which indicates significant challenges in maintaining a stable workforce. The administrative errors at this practice have become so frequent that I've stopped counting. Throughout the past year, no one has ever acknowledged responsibility for these mistakes. The receptionists consistently deflect blame, pointing fingers at the GP or pharmacy while refusing to accept their own role in the repeated failures. Appointment scheduling and prescription renewals are consistently mishandled, and when challenged, the staff become immediately defensive. They seem unable or unwilling to provide coherent explanations for their persistent errors. I am preparing to file a formal complaint with the local NHS Trust and am actively seeking an alternative GP practice that will provide the attentive and competent care my mother critically needs.

Worst medical experience ever terrible customer service

It's absolutely terrible. Zero consideration or professionalism whatsoever. The level of incompetence is truly mind-boggling. From the very first interaction, there's a complete disregard for patient confidentiality. This establishment is light-years removed from what you'd expect from a basic medical practice. Utterly appalling. Simply horrifying.

Worst pediatric care ever experienced by a parent

Absolutely terrible service at this clinic. Called shortly after they opened to schedule a pediatric appointment for my 3-year-old, who hasn't had a bowel movement since Friday, only to be told no slots were available - which is laughably unprofessional. This isn't the first time they've been unhelpful; when my child was 18 months old and pulling out her own hair and consuming it, their medical advice was to purchase a lamp from Amazon. This practice is completely ridiculous, and I could go on and on about their incompetence, but it's not even worth listing all the details.