Oaklands Health Centre

Parking challenge but manageable nearby spaces

The sole drawback is limited parking at the location. However, nearby alternatives mitigate this issue somewhat.

Unhelpful staff made my sick child's visit terrible

We visited Oaklands today for an appointment. Fortunately, we're registered at Sun Lane Surgery, and their nurse happened to be at Oaklands. My 3-year-old son was extremely unwell, running a high fever. We received the prescription and went to Paydens, only to be informed they were out of the required medication. Returning to Oaklands, the nurse advised me to check other pharmacies and come back if unsuccessful, promising an alternative prescription. Ultimately, we had to return, but the blonde receptionist was completely unhelpful. She attempted to redirect us to Sun Lane Surgery, avoiding any further interaction with the nurse. I was there with my sick 3-year-old, following the nurse's previous instructions. Her attitude was appalling, and she seemed to imply I should be grateful for receiving medication for my son. It's ironic that they demand patient respect while displaying such disrespectful behavior themselves.

Smooth service with welcoming team members

Efficiently managed establishment with welcoming and personable employees

Smooth and speedy medical experience

Peaceful reception area with swift, attentive personnel

Life-changing screening that could have saved my life

This medication potentially prevented the metastasis of my prostate cancer to additional bodily regions.

Terrible service and impossible to reach anyone

Completely worthless when attempting to communicate with anyone. The most irritating voicemail system imaginable, which drones endlessly, clearly designed to discourage patients from calling the medical practice. Even after navigating through the maze of prompts, no human picks up. It seems they've completely lost any sense of patient care, treating people more like an inconvenience than those they're meant to serve. I'm beginning to wonder if actual physicians even exist at this facility, given how long it's been since I've seen a doctor.

Exceptional healthcare with caring and responsive staff

Oaklands stands out as an exceptional Healthcare Facility. The personnel are courteous, professional, warm, understanding, and accommodating. They manage appointment scheduling with great care, ensuring my family and I consistently receive timely and suitable consultations based on our specific requirements. This might involve immediate attention or scheduling within a few days or weeks, with appointments offered by either physicians or nurse practitioners. Their electronic consultation platform is user-friendly and provides rapid responses. Ordering repeat prescriptions online is incredibly convenient. I wholeheartedly endorse this medical centre.

Terrible service left me frustrated and hopeless

I desperately required a consultation with a female physician. On 30/3, I was informed that the earliest available female doctor appointment was 7 weeks away, but a male doctor could see me on 11/4. Although this wait seemed excessively long given my increasingly intolerable condition, I reluctantly accepted the male doctor's appointment, thinking some medical attention was better than none. However, while sitting in the reception area awaiting my scheduled time, I was abruptly notified that the appointment was cancelled because the doctor had not arrived. The staff were unable to provide any clarity on when I might be able to receive medical care.

Great service with quick and caring support

Called the office during a hectic Friday morning to request a medical certificate and was pleasantly surprised by the swift service despite being eighth in line. Lisa was incredibly understanding, addressed my concerns efficiently, and promptly sent me the necessary documentation via email. Much appreciation for her help! 😊

Worst purchase ever waste of my money

Completely worthless product with zero practical value or utility.

Heartless clinic fails patient with urgent medical needs

On a Thursday around mid-morning, I encountered a woman who had just left this medical facility. Her leg was injured, complicated by an abscess and significant spinal issues. She had gone to great lengths to secure an appointment. Her primary goal was addressing the abscess to enable a pending knee replacement. It was a familiar, frustrating scenario where the "receptionist" dismissively turned her away, offering only a vague promise that "someone will call" her. What possible justification could they have? Such a callous approach. I assisted her partway back home, and she was visibly despondent and defeated...........

Terrible healthcare experience with oaklands medical center

Completely worthless across the board. Steer clear of Oaklands if you're considering registering. Their reception staff provide incorrect guidance, securing a doctor's appointment is impossible, prescription handling is a disaster, and there's even a risk of being prescribed medication you're allergic to.

Reliable service with helpful online triage system

I believe the critical feedback is overly severe. Having been a patient here for half a decade, I've encountered no significant issues. The appointment process is comparable to other sizeable medical practices - challenges are fairly universal. However, their digital consultation and screening system appears quite effective, and the staff consistently demonstrate warmth and professionalism.

Exceptional healthcare with a cheerful morning twist

I have absolutely no complaints whatsoever. Whenever I've required an appointment, they've managed to schedule it promptly, often on the same day, and consistently follow up with interim calls to ensure everything is on track. My son's sole critique is that the doctor seems excessively cheerful early in the morning, which he finds suspiciously abnormal. 🤣

Great medical practice with caring and efficient staff

I'm perplexed by the critical comments about Oaklands, as my spouse and I have been patients here for three and a half years and have consistently experienced smooth scheduling and convenient telehealth consultations. Every member of the team, from physicians to nursing staff to administrative personnel, demonstrates impressive expertise and professionalism. In our assessment, Oaklands provides exceptional healthcare, and we enthusiastically endorse this practice to anyone seeking medical care.

Great service despite online negative reviews

I believe the online search results are somewhat distorted by the (undeniably unfortunate) negative encounters people have shared, coupled with the tendency for individuals to be more vocal about poor experiences when they're frustrated. From my perspective, my interaction was entirely satisfactory - granted, I only required a Nurse consultation instead of a Doctor's appointment, but the process was incredibly smooth, and I received the necessary care without any issues. While my experience might differ if I had an urgent medical need during peak hours, I feel it's crucial to provide balanced feedback when things go well, to offer a more comprehensive view of the service.

Frustrating healthcare experience with covid aftermath

My spouse and I are battling covid, and this persistent cough just won't let up. We both visited the medical clinic with respiratory issues. My husband received antibiotics, while I was essentially told there's no problem with me. Seems like antibiotic supplies are limited, so we'll be splitting his prescription. Oaklands, you never cease to amaze me, and a special (not-so-pleasant) shoutout to Tina...

Smooth experience with some booking hiccups

Smooth experience upon arrival, but the reservation process could definitely use some modernization and improvement.

Frustrating prescription service with constant delays

Always struggling to get my medication sorted. I submit my prescription a week in advance, yet they consistently fail to have it ready on time.

Reliable local surgery with excellent patient care

I've been registered with this medical practice for nearly six years now. Fortunately, I haven't required their services frequently, but whenever I've needed care, I've always been able to secure an immediate appointment. They were particularly outstanding during my pregnancy, demonstrating remarkable efficiency and a smooth, well-organized approach. They automatically added my daughter to their system, eliminating any tedious administrative work. Additionally, the staff are consistently warm and welcoming.