Oaklands Health Centre

Frustrating experience with impossible scheduling nightmare

Getting a booking here is an absolute nightmare. You're either left hanging on the line or perpetually rescheduled. What incredible "service" they provide. To even have a chance of speaking with their receptionist, you're forced to waste an entire workday.

Exceptional healthcare service with quick response times

The service consistently meets expectations, and support is readily available when required. Their online consultation platform is excellent, with a healthcare assistant reaching out within a day, and they'll connect you with a doctor if necessary. The COVID-19 vaccine and flu shot distribution has been outstanding. I have absolutely no complaints about this medical practice.

Quick and painless covid vaccine experience

Second Covid Vaccination... swift and smooth process... delightful, welcoming personnel... didn't even notice the injection! Quite pleased about that!... They were excellent... Thanks, Oaklands

Exceptional vaccination service with caring staff

Kudos to their immunization initiative. Incredibly well-coordinated with compassionate and supportive personnel. Absolutely nothing more could be desired. Heartfelt appreciation to everyone involved in safeguarding Hythe and its neighboring communities.

Terrible medical care at oaklands hospital

My frustration and anger barely scratch the surface of my feelings. I've undergone an X-Ray for my right knee due to extreme pain, and I'm now forced to wear a supportive brace most of the time. This condition has persisted for an extended period. The result? A dismissive text saying "no further action required." Seriously? No investigation into the potential causes of my pain? Am I supposed to believe this ongoing discomfort is normal and insignificant? I'm completely done with Oaklands. This marks the second instance where I've been told no further action is necessary. Previously, they ignored my drop foot condition that developed following a back injury. Once again, I've received zero guidance or support. I'm left to manage this knee issue entirely on my own, just like last time. Oaklands, you've provided absolutely no help whatsoever!!

Quick and professional covid vaccination experience

The vaccination center was incredibly efficient, with exceptional staff and volunteers who made the entire process seamless. I was in and out in no time, and the organization was top-notch. Kudos to the team for their outstanding service!

Doctors failing my seriously ill son's healthcare needs

My son Richard has been battling a severe health condition for half a year, and throughout this entire period, he's been unable to consult directly with a physician, instead dealing primarily with the front desk staff and occasionally a nurse. Today, when he called again feeling extremely unwell, he was informed that a doctor consultation was impossible until March 24th, with only a potential nurse callback later. I'm deeply concerned about my son, who is not one to make a fuss. The current state of medical care is truly disappointing. This is an absolutely unacceptable way to manage a medical practice.

Incredible covid vaccine heroes deserve more stars

The dedication and hard work of the vaccination staff and volunteers deserve nothing short of exceptional recognition. If the rating system allowed, I would absolutely award them a stellar 6-star rating for their incredible efforts.

Compassionate nurses make oakland's healthcare exceptional

Consistently received exceptional care at Oakland's, with the nursing staff standing out as particularly compassionate and kind.

Terrible healthcare experience with dismissive medical staff

I'm unable to provide a meaningful review of this medical practice because accessing a physician seems impossible. The personnel are insufferably arrogant, patronizing, obstructive, callous, and downright discourteous. Patients face continuous obstacles that would test even the most robust individuals. Given that people typically seek medical care when they're unwell, this approach to patient interaction potentially extends their distress, or potentially creates even more serious consequences.

Seamless vaccination experience with outstanding healthcare support

I got my initial COVID vaccine shot at OHC today. The coordination among different medical centers, personnel, and volunteers, including AGE UK, was truly impressive. My interactions with OHC, both face-to-face and through phone consultations, have consistently been top-notch. The online consultation process is seamless and efficient. Sincere appreciation goes out to everyone who contributed to this smooth experience.

Consistent quality at oakland's every time

Throughout my various visits to Oakland's over time, I've consistently found their service and offerings to be of high quality and satisfactory.

Smooth and swift flu jab experience at clinic

I visited the flu vaccination session designed for individuals over 50 at the local centre, and I was thoroughly impressed by the staff's professionalism, clear communication, and seamless organization of the entire process. My sincere appreciation to the team!

Dangerous medical care nearly cost me my life

The conduct of this medical facility is absolutely disgraceful. During the previous year, they nearly caused my demise. I was consistently denied a consultation with a qualified physician regarding my health issue. Instead, they dismissed my concerns by routing me through nurse practitioners and unqualified medical staff who merely prescribed increasingly potent antibiotics. After persistently demanding a proper evaluation for three months, I was finally referred to a specialist who diagnosed my condition in mere seconds. Throughout this ordeal, they continued administering stronger antibiotics while I was actually suffering from a hiatus hernia with silent reflux. This practice deserves to be shut down and thoroughly investigated for systematic medical negligence. The fault lies not with individual staff members, but with the underlying systemic problems. Something appears fundamentally corrupt about the practice's management, with suspicions that someone is profiting significantly at the expense of patients' health in Hythe. I am deeply concerned this represents a covert privatization of the NHS, potentially signaling a troubling trend towards diminished access to comprehensive medical care.

Exceptional care and swift medical response

I have consistently experienced this medical practice as well-coordinated, supportive, and attentive to health-related concerns. During the pandemic lockdown in May 2020, my husband received exceptional care from the surgery's medical staff. Following a phone consultation about right-sided abdominal pain with a physician, a nurse appointment was promptly arranged. This swift action ultimately revealed acute appendicitis, and the rapid response from all Oaklands staff ensured my husband was swiftly and safely transferred to the William Harvey Hospital. We are truly appreciative of having such high-quality healthcare available in our local community.

Terrible medical service that completely failed me

This surgical service is an absolute nightmare. I attempted to schedule a consultation online due to no available appointments, but my request was completely ignored. Their level of service is deplorable. Anyone seeking medical help will encounter nothing but frustration here. I strongly advise looking for alternative healthcare providers, as this facility is incredibly subpar. Truly UNACCEPTABLE!!! It doesn't even merit a single star rating.

Worst healthcare experience ever avoid at all costs

Deplorable. A shockingly careless and dismissive approach to patient care that verges on medical misconduct. The lack of human compassion demonstrated here is utterly reprehensible. Seeking treatment from a traditional healer would likely yield more satisfactory results.

Frustrating healthcare experience with endless roadblocks

Zero stars would be more appropriate here. The general practitioners might be competent, but navigating their system requires extraordinary patience and determination to overcome the numerous hurdles intentionally placed in your path.

Worst customer service experience ever

I just had an interaction with Laura at the front desk regarding my prescription, and I can confidently state that she is absolutely the most unhelpful and patronizing individual I have ever encountered.

Friendly staff but phone lines need improvement

I've been a patient at this medical practice for four years and have typically experienced excellent service. The sole drawback is the difficulty in reaching staff via telephone.