Oaklands Health Centre

Terrible healthcare experience that left me frustrated

One star is far too generous for this medical practice. Unquestionably the most terrible healthcare experience I've ever encountered. The physicians display complete indifference and consistently offer pointless recommendations. The front desk staff are equally incompetent and dismissive. I have never once received any positive outcome from consulting this facility. If you're feeling unwell, steer clear of this place - they will only exacerbate your health problems.

Inconsistent service mars good medical practice

Absolutely dreadful service that has consistently earned a two-star rating for as long as I can recall, and this experience confirms why. It's truly disappointing that this practice demonstrates such inconsistent service quality, despite having modern facilities and some excellent medical staff. Over the years, I've encountered numerous problems: several subpar doctors, nurses, and receptionists, excessively long wait times both on the phone and in the surgery, and today's interaction with the current practice manager Steven was the final straw. He was incredibly unprofessional, talking over me, displaying a hostile attitude, and showing complete lack of empathy. In stark contrast to previous practice managers who provided exceptional customer service, Steven's behavior was unacceptable. I am writing this review on behalf of those patients who are too unwell, elderly, or vulnerable to speak up, hoping that the practice partners—who I know are capable of better—will address these issues and remove the problematic staff members. This practice has tremendous potential to serve our community effectively, and it's time they recognize and rectify their shortcomings.

Terrible service with empty promises and poor communication

The employees excel at political-style communication, promising one thing while delivering absolutely nothing, and then resorting to outright deception. Their documentation and record management is so abysmal that I'm left utterly dumbfounded and at a complete loss for words!!!

Worst medical experience ever terrible customer service

Extremely condescending front desk staff. Hoping this was just a temporary lapse in professionalism. Delayed medication refills, absent physicians. Deeply relieved this isn't my regular medical practice.

Frustrating and impossible to book gp appointments

Securing a medical appointment is incredibly challenging. When the phone lines open at 8:30, you're stuck waiting in a queue for quarter of an hour or longer, only to discover all slots have vanished, forcing you to repeat the frustrating process the next day. They might eventually offer a nurse consultation, making you feel like you must be on death's door just to see a doctor! The nurse then schedules a separate GP appointment, which contradicts their earlier claim of no availability. I attempted using the NHS App to bypass the usual interrogation, but predictably encountered "no available appointments". The online consultation process is equally futile - just a symptom questionnaire followed by a reception call instructing you to phone back in the morning to book. Their administrative system desperately needs restructuring, with a clear reminder that younger and middle-aged patients also require healthcare services. I'd gladly accept a video or telephone consultation with a GP, but that seems light-years away. I'm seriously considering switching to a different medical practice.

Fantastic doctors who truly care

Top-notch Global Positioning System device. Performs flawlessly in every scenario I've tested. Crystal clear navigation, incredibly accurate location tracking, and super user-friendly interface. The signal strength is remarkable, even in challenging terrain and remote areas. Highly recommend for anyone needing reliable GPS technology. Definitely worth the investment.

Frustrating mental health support for struggling parents

Their approach to pediatric mental health support is inadequate, and navigating their communication channels is incredibly challenging. Today's experience was particularly frustrating - I attempted to contact them 27 times, only to be met with a perpetually busy signal.

Frustrating medical appointment scheduling for carers

I spent two days attempting to contact the clinic by phone to schedule an appointment for my dementia-afflicted elderly father. On the 14th of May, I finally got through, requesting an after-work slot, only to be informed that all evening appointments were blocked by the GPs until after 27th May, and I was told to call back later. For full-time workers and carers of elderly parents who live far from home, being forced to take an entire day off work for a brief ten-minute appointment is completely unacceptable. My father is experiencing unnecessary discomfort, and I strongly believe there should be more flexible appointment times to support working professionals who are managing their own and their parents' healthcare needs. The practice should consider maintaining some evening appointments and potentially reducing daytime slots if staffing is an issue. We need a medical group that demonstrates understanding and provides reliable, accessible care for all patients and their families.

Terrible medical experience with unprofessional healthcare staff

It's incredibly frustrating when a healthcare professional blatantly searches your medical issue right in your presence. Add to that the excruciatingly long wait periods just to secure an appointment. My sympathy goes out to the administrative staff who must manage the utterly subpar service this medical practice delivers.

Terrible medical experience avoid this surgery at all costs

Steer clear of this surgical practice if you have any alternatives! This has been the most disappointing medical experience I've encountered. Their prescription management is consistently delayed, leaving me without critical seizure medication. Scheduling an appointment is practically impossible. The quality of medical advice is so poor that consulting an internet search would likely yield more reliable information than speaking with one of their so-called "Doctors".

Efficient service that gets the job done

The staff gets things done quickly and effectively.

Terrible healthcare experience at oakland's medical center

My experience at Oakland's medical facility was utterly disappointing. The critical issues stem from physicians working limited hours and a healthcare administration that appears poorly organized and ineffective.

Terrible experience with terrible customer support

Extremely disappointing customer service experience

Quick and compassionate care for dog bite wounds

Dropped by the emergency room after suffering two canine attacks, hoping for prompt medical care. A nurse attended to me instantly, providing exceptionally swift and efficient treatment. Such rapid and attentive service is truly remarkable, especially given the current healthcare constraints. Sincere gratitude to Nurse S for the outstanding care.

Confusing appointment system needs urgent improvement

The appointment scheduling issue appears quite straightforward to address. I've noticed there are two distinct methods for booking appointments, which creates unnecessary complications. The telephone channel is particularly problematic, with patients enduring a 20-minute wait from 8:30 am only to be informed that no slots remain available. Conversely, the physical queue forming outside around 8:20 am seems to be the more reliable approach for securing an appointment, based on my personal experience. SUGGESTION: By consolidating to a single booking channel, preferably the telephone, the system would become more equitable and logically streamlined.

Compassionate care despite challenging healthcare landscape

I've consistently received exceptional care at this medical facility. Upon encountering negative reviews, I find myself questioning the motives of those critics. How can anyone anticipate improvements in the National Health Service given the severe budget constraints our country has endured over the past decade? What do people imagine healthcare will look like once Brexit is fully implemented? OPEN YOUR EYES, CITIZENS! The NHS is absolutely essential to our society!

Compassionate care during our most difficult time

I want to express my deepest gratitude to the Oakland team for their exceptional compassion and dedication during my Mother's final days. Their unwavering support and genuine kindness made an incredibly difficult time more bearable, and we could not have hoped for better care and treatment.

Terrible service with impossible appointment scheduling

What purpose does this medical practice serve? Whenever I require their assistance, scheduling an appointment seems impossible. Calling at 8:30 am feels like playing a high-stakes game of chance. The likelihood of securing a slot is practically nonexistent. This time, I've been informed the earliest available appointment is six weeks from now! The service is absolutely unacceptable. If I managed my own business with such incompetence, I would have gone bankrupt long ago! When will regulatory bodies finally hold them accountable for this abysmal performance?

Terrible customer service and endless waiting times

Repeatedly stuck on hold during phone calls, enduring 20-minute and 10-minute wait times without reaching anyone. Despite being first in line, I ultimately abandoned my attempt to get through. The entire process is frustratingly sluggish, with even result retrieval taking an excruciatingly long time.

Terrible service puts patients health at risk

What an appalling medical practice. I'm dealing with a critical health issue and have been unable to secure an appointment for a fortnight now. You call precisely at 8:30 as the surgery directs, only to be informed that no slots are available. For all I can tell, my condition could rapidly deteriorate. Appreciate the lack of care, Oaklands.