Oaklands Surgery

Terrible healthcare experience with unhelpful surgery staff

I've been a patient at this Surgery for a decade and have encountered several disappointing experiences. The most recent incident left me thoroughly distressed. I was scheduled for a telephone consultation with a window between 10 and 12, which essentially meant sacrificing two entire hours of my day, mindlessly waiting by my phone for a potential call. Coincidentally, I had another telephone appointment that same day with the Endoscopy department at Yeovil Hospital regarding my upcoming colonoscopy. Unfortunately, the GP from the Surgery called precisely during my hospital appointment, causing me to miss a crucial call about my son's abnormal liver function results. Immediately after realizing the missed call, I contacted the Surgery, explained the situation, and desperately requested to speak with a doctor. The receptionist responded with remarkable coldness, declaring that the doctor would not be available and the next appointment was in 12 days. Twelve days of unbearable anxiety and worry. Their apparent lack of compassion and unwillingness to spare even five minutes to discuss these critical blood results is deeply disheartening. Truly sad.

Terrible customer service at its absolute worst

These folks completely ignore incoming calls, even when you're the first caller waiting in line!!

Exceptional care transformed my life with hip replacements

I joined this medical practice nearly seven years back. My initial encounter with them occurred late in 2024. Every staff member I interacted with was exceptionally efficient and courteous throughout my treatment. Following my diagnosis of bilateral hip osteoarthritis, I underwent complete hip replacement surgery. As of August 2025, I am now enjoying a lifestyle that closely resembles my pre-condition state. My profound gratitude goes out to the entire team at Oaklands Surgery.

Compassionate care and support at my local clinic

The front desk staff was incredibly supportive, patiently addressing my inquiries and helping me submit a request to my primary care physician after I had missed the usual timeframe. In my experience, the medical professionals and administrative team here consistently demonstrate a commitment to providing thorough and attentive care.

Unhelpful receptionist ruined my stressful travel experience

The front desk staff was incredibly unprofessional, interjecting unsolicited personal commentary about my life choices. Despite my best efforts to remain courteous, her inappropriate remarks became unbearable. With my international travel imminent and my son suddenly developing an infection, I sought assistance, only to be met with judgmental criticism about my decision to travel while my child was unwell. While she may have had a valid perspective, I was simply seeking help, not a lecture or her personal assessment of my parenting.

Terrible healthcare service that fails patients completely

Absolutely terrible interaction with the personnel, who display complete indifference to patients' medical conditions. The management is incompetent and should be immediately replaced with someone genuinely committed to patient care. Instead, the current leadership seems utterly detached and unconcerned. I'm still waiting for a promised callback, and at this rate, I'll likely be six feet under before they decide to pick up the phone.

Fantastic staff make all the difference here

The front desk staff were exceptional. Without their efficiency, nothing would have moved forward. They're the driving force behind getting things done! These hardworking employees probably don't receive the recognition they deserve 😊

Terrible service and staff ruined my experience

Terrible beyond words! The staff's behavior is absolutely unacceptable and completely unprofessional!

Disappointing decline of once great medical practice

I've been a patient at this medical practice for most of my life, and while it used to be exceptional, the quality has significantly declined in recent years. Booking an appointment is now a frustrating ordeal through ask my gp, which operates only from 7 to 10, and even then, you might wait indefinitely for a response. I had a blood test in November and grew increasingly impatient when I hadn't received results by late January. Upon calling, they casually mentioned the results had been available since November's end, yet they never bothered to notify me. Two months of waiting, and their communication is always vague, telling patients to call back within specific time frames. The doctors seem more focused on rushing patients through consultations, and one receptionist could seriously benefit from customer service training. Unless this is your only convenient option, I'd recommend finding another GP. It's truly disappointing to see such a once-great practice deteriorate like this.

Terrible service avoid this medical practice at all costs

Incredibly disappointing for anyone considering this medical facility. The level of patient service is abysmal, with receptionists who demonstrate zero compassion and seem perpetually overwhelmed. Avoid this practice at all costs if you're planning to relocate to the area - the lack of attentiveness and basic customer care is truly appalling.

Heartless staff crushes new mother's fragile mental health

A relative of mine, recently relocated, with a newborn less than two weeks old and a documented history of debilitating social anxiety, was treated with shocking disrespect during a phone conversation regarding a missed appointment. Additionally, when arriving 10 minutes late for my son's appointment to an otherwise empty clinic, they were informed he couldn't be seen for another three weeks. As a result, we are definitively changing healthcare providers, and I want to express my profound disappointment in how this situation was mishandled, ultimately causing unnecessary stress for everyone concerned.

Terrible service and unhelpful medical staff

STEER CLEAR of this medical practice! During my 8-year registration with Dr. Lashbrooke as my primary care physician, I only encountered him once, and that was when he denied me medication. When I requested a blood test due to elevated cholesterol and triglyceride levels, he interrogated me extensively before ultimately referring me to a private clinic. I'm completely baffled about the purpose of my monthly healthcare contributions. The reception staff is incredibly discourteous. After enduring eight years at this practice, I was compelled to switch both my GP and medical surgery. I absolutely cannot recommend this facility to anyone!

Terrible healthcare with dangerous medication dismissal

Steer clear of this clinic! The physicians here disregard specialist recommendations and deny prescribed medications. I've experienced this twice - first with mental health prescriptions and now with Parkinson's treatment. They should not allow patients to be deprived of essential medications due to the doctors' personal biases. Since when do general practitioners think they know more than specialists? This medical practice has completely deteriorated.

Terrible healthcare with dangerous communication breakdown

Utterly appalling service! The front desk staff are commendable, but that's where any praise ends. The physicians completely disregard communications from specialist doctors and hospitals, challenging prescribed medications and recklessly leaving patients without crucial treatments for extended periods due to their abysmal communication. STEER CLEAR!

Terrible doctor fails to listen to patient's needs

AVOiD Absolutely terrible surgical experience, with the physician consistently disregarding my mother's explicit concerns to the point where we've been compelled to seek private medical treatment. A formal complaint to the healthcare ombudsman is currently being drafted.

Compassionate care at its absolute finest

Exceptional medical staff at this GPS practice, including nurses and front desk personnel, consistently demonstrate remarkable compassion and support for both myself and my kids. The entire healthcare facility is truly outstanding 👏

Frustrating healthcare with endless waiting times

Lacking financial resources and personnel, this service is slow to respond. While they may eventually provide assistance, the prolonged waiting period could potentially exacerbate existing health issues. For individuals managing chronic conditions, I cannot in good conscience suggest relying on their support.

Terrible doctors and frustrating appointment system

I would prefer enduring my current suffering than confronting medical professionals who seem completely clueless. This practice was exceptional years ago, but recently? Absolutely appalling! Securing any type of appointment is an exhausting ordeal. It's particularly challenging when you urgently need to discuss test results with your physician and time is critical. "It's so hopeless you might as well plan your own funeral" and even when you finally manage an appointment, you're rarely seeing the same doctor, forcing you to repetitively explain your medical history each time. I'm astonished I could even grant this place a single star - I'd give zero if possible. From what other patients have shared, there's apparently a receptionist with an attitude more suited to bouncer work than healthcare. I'm genuinely shocked this medical practice hasn't been shut down or gone out of business based on their abysmal performance.

Frustrating gp app with zero appointment availability

The scheduling system for this medical practice is incredibly frustrating. I'm constantly unable to book appointments through their mobile application, and when I attempt to resolve this by calling directly, the staff simply redirect me back to the app. However, the app itself never seems to display any available time slots, creating an impossible catch-22 situation that leaves patients like myself completely stuck.

Terrible customer experience at this business

Extremely disappointing customer service experience