Oaklands Surgery

Terrible service that left me frustrated and angry

Terrible experience from start to finish. Their lack of concern is evident, which explains why the emergency department is always overcrowded.

Exceptional service with quick doctor appointment

I initially requested an in-person consultation but was offered a telephone consultation instead. 🤔 I had a brief 10-minute conversation with the physician who promptly scheduled me an appointment for 17:30 on Tuesday 16th, which was less than two hours away. The quality of service I experienced was absolutely exceptional. The locum doctor, Mark Isherwood, was particularly helpful. I'd also like to highlight that the young receptionist was absolutely fantastic - a true gem.

Frustrating online health service with limited access

Why on earth does AskMyGP impose such RESTRICTIVE SERVICE HOURS! I'm attempting to submit an electronic communication that will be reviewed when staff are next accessible. Why am I confined to sending messages solely between Monday and Friday, from 7 to 10 in the morning! It's absolutely absurd!

Terrible service and unhelpful medical staff

I'm thoroughly dissatisfied with this medical practice. Since moving here in July 2023, I've struggled immensely to secure appointments. Their staff consistently fails to listen to patients, and directing me to contact my GP between 8am and 10am is completely impractical for working individuals. I've been exploring alternative healthcare providers, but most seem equally problematic. The receptionists desperately need improved customer service training and a more welcoming approach. Additionally, I've experienced medication disruptions from my transfer, though some staff members have been marginally helpful.

Terrible customer service at this place

Terrible customer service, absolutely horrible!!!!!

Worst customer service ever, never again

Terrible establishment, terrible procedures, simply dreadful, dreadful, dreadful. I'm actively seeking to move my business elsewhere as I can no longer tolerate this organization's incompetence

Worst gp surgery ever terrible medical care

This GP surgery is abysmal. If zero stars were an option, I'd choose it. After numerous negative encounters, I've lost all faith in improvement. The reception staff (save one younger employee) are consistently unhelpful and downright discourteous. The restriction of AskMyGp appointments to a mere 7-10 am window is unacceptable. What about working professionals? Even after submitting a request, you're left waiting an absurd length of time. I was abandoned for over two weeks, despite repeated calls to reception and being repeatedly dismissed, ultimately driving me to a complete emotional breakdown. I eventually received a doctor's callback. Both my young child and I have been denied essential medical intervention, resulting in hospitalization. I'm bewildered why I've remained with this surgery for so long, perhaps clinging to a futile hope of change. But nothing. Today, I've reached my breaking point! Leaving an asthmatic without antibiotics, despite a hospital-confirmed chest infection, is utterly unforgivable. Being told the next available appointment is nine days away is outrageous! I will now be departing this practice and registering elsewhere. And preemptively, before the surgery responds with a complaint... I've complained multiple times with zero results. Clearly, other patients have done the same! When will they start listening to our collective concerns?

Terrible medical service that ignores patient needs

Absolutely appalling service. I submitted a request 6 weeks ago regarding an ongoing issue...complete radio silence, totally disregarded. Yesterday my wife made a request...zero response, no reply...when I called today, I was told to "take a picture of your throat" or visit the emergency room - what kind of ridiculous advice is that? It's no surprise emergency departments are overwhelmed because general practitioners are unwilling to do their basic job. After my wife called me in tears, struggling to swallow, I contacted the surgery, who initially claimed no appointments were available. Magically, after I highlighted their disgraceful service, an appointment suddenly appeared. Upon seeing a nurse, it was discovered she has a severe throat infection...and the surgery was content to leave a distressed woman in tears? I was informed that any complaint must be submitted in writing...but given their clear lack of concern for patients' medical needs, why would I believe they would even read my complaint? They'll likely ignore it just like everything else. Once again, a disgusting disregard for people's healthcare requirements.

Horrible healthcare experience at oaklands medical center

Absolutely worthless and ineffective. Oaklands is nothing short of a disaster. I've been suffering from ear pain for two weeks and have been unable to see an actual doctor, only a nurse practitioner. They've refused to provide a critical sick note that I desperately need. This place is essentially a death mill masquerading as a healthcare facility.

Incompetent surgery fails to address serious health concerns

Complete mockery of a medical practice, my partner and I have been continually dismissed regarding our problems and worries. My partner has been experiencing difficulties for two years, and they still refuse to schedule a consultation despite multiple hospital trips. The staff are total incompetents. We will definitely be switching healthcare providers at the earliest opportunity.

Terrible healthcare experience with zero compassion

Completely appalled by the medical procedure. Zero evidence of compassionate patient care! Absolutely no consideration for individuals experiencing medical distress.

Terrible product waste of money and time

Completely worthless. I wish there was a way to rate this even lower than one star.

Terrible medical care and zero customer service

I'm utterly frustrated with this medical practice. I attempted to get a doctor's appointment and even visited their facility to assess their availability, only to find the operating rooms completely empty. The receptionists were idle, chatting among themselves. When I inquired about why no one could see me despite experiencing intense pain for two days, one staff member casually stated they have no doctors. It's been four days since my initial request, and I've received absolutely no communication or assistance. I'm still suffering in pain. A heartfelt thank you for your complete incompetence and total lack of care.

Dangerous medical negligence puts lives at risk

Might as well shut this place down. The staff are incredibly discourteous and completely unhelpful. My pregnant partner developed sepsis and spent a week in the emergency department because they couldn't be bothered to return her call, showing absolute contempt for patients and their well-being.

Compassionate receptionist saves the day for patient

I encountered difficulties obtaining a one-time medication prescription after my surgical procedure, but a receptionist named Angela went above and beyond to assist me. Her professionalism and helpfulness were truly appreciated, and I wanted to express my sincere gratitude to her.

Ridiculous requirement for keeping health insurance active

Get removed from their system if you don't engage for a year. Just because I'm in good health, I'm forced to re-sign up. Total nonsense.

Quick helpful response from askmygp service

Utilized the askmygp platform earlier today and received a swift response in approximately 40 minutes. While no definitive diagnosis was provided, the guidance offered was incredibly helpful and appreciated.

Worst medical service ever experienced by a patient

I regret having to share this, but I feel compelled to do so. If a rating lower than one star were possible, I would select it without hesitation. If you're seeking the most abysmal general practitioner service imaginable, look no further. This is the epitome of medical incompetence. They've perfected the art of pseudo-diagnosis by merely glancing at a submitted image (in my case, an Ear, Nose, and Throat issue) and making baseless assumptions instead of conducting a proper medical examination. Despite my comprehensive explanation of my symptoms, even as a medical professional, the practitioner dismissively labeled my condition as viral - a diagnosis that turned out to be completely incorrect.

Frustrating experience with unreliable sample collection

Extremely inadequate communication, necessitating a third sample due to their previous two unsuccessful attempts.

Frustrating delay in medical communication and care

Reached out to my general practitioner via online consultation first thing Friday morning. Visited the pharmacy seeking self-treatment options. By Monday afternoon around 4 PM, a practice nurse finally responded. As of Tuesday midday, my condition remains unchanged.