Oaklands Surgery

Terrible service and staff ruined my medical experience

Switched to a different nearby medical practice due to persistent issues. Both junior and senior administrative personnel demonstrated incompetence and displayed discourteous behavior towards multiple family members across an extended timeframe (spanning several months). While the medical professionals might be competent, the administrative system is fundamentally and consistently broken.

Terrible healthcare service avoid at all costs

Completely worthless medical facility! From March 2021 onwards, I've never managed to actually see anyone in person, with all interactions limited to "ask my gp" communications. Their sole competence appears to be issuing sick notes. If you're seeking genuine medical assistance, steer clear of this practice and head directly to Yeovil Hospital instead...

Terrible medical experience with zero communication

I'd rate this zero stars if possible. Absolutely terrible service, completely disregarding patient needs and providing zero helpful information.

Unhelpful receptionist ruins patient's medical experience

I called the clinic as instructed by a voicemail from the receptionist. When rebooking as my GP suggested, I inquired about the reason for additional blood tests. The receptionist was unhelpful and became defensive when I requested she pass a message to the GP via ask.my.gp. I was told to contact them myself between 7am and 10am, which I explained was impossible due to work. She accused me of being rude, though I was simply seeking clarification. I felt like an inconvenience while trying to understand my medical care. Despite doctors being busy, I'm a patient dealing with health issues and seeking support. The receptionist's attitude has significantly increased my anxiety and depression. However, I must commend the phlebotomist and nurse practitioner, who were incredibly compassionate and professional. They reminded me that genuine, caring healthcare professionals do exist, and I'm grateful for their kindness and understanding.

Oaklands surgery exposed for unethical data practices

It's quite amusing to expose an establishment as completely ridiculous when Oaklands Surgery fabricates absurd falsehoods and prevents you from presenting your perspective. The Practice Manager established email accounts that were subsequently left improperly accessible to an unauthorized third party. The situation with Oaklands is straightforward. Although Rosie BERRIDGE and Danielle might not be direct employees of the surgery, they were exploiting your system. There is absolutely no misunderstanding, and no communication breakdown occurred, either by myself or anyone else. It's clear: your Symphony Healthcare staff violated GDPR legislation. Danielle deliberately left her email account open, and Rosie BERRIDGE accessed another person's account without proper authorization. Given your stubborn refusal to acknowledge the truth and the fact that you took nearly 5 months to construct a weak explanation, both of those staff members will be reported to the relevant regulatory authorities. Do not attempt to deceive... Acknowledge your errors. You hire unprofessional buffoons, and consequently, you will be exposed as the chaotic organization that you are.

Terrible healthcare service with zero patient consideration

Anticipating my appointment for two days, they initially refused to see me. The throat image should have been sufficient. Eventually, they scheduled me. Upon arrival, I was informed that the doctor had canceled and rescheduled for another day. It would have been courteous to notify the patient about such a change. Their attitude suggests a lack of concern. This is not the first instance of their unprofessional patient treatment.

Amazing healthcare experience with caring professionals

This surgical practice is absolutely top-notch. The physicians here don't view patients as mere financial transactions; instead, they take the time to communicate thoroughly and provide clear explanations. The nursing staff and reception personnel are exceptionally warm and supportive. I cannot emphasize enough how much I endorse this medical facility.

Compassionate doctor saves my mother's life

Dr Monroe is absolutely exceptional 👍 my mother is gravely ill, and today he has provided tremendous assistance with her medical situation, addressing every concern comprehensively and offering incredible support. We are incredibly grateful.

Heartbreaking healthcare failure leaves patient in tears

I recently experienced a deeply distressing encounter with a patient who feels utterly forsaken by the medical practice. This stems from a locum physician sending me a completely unsuitable correspondence, effectively shirking responsibility for an issue that ought to be managed within the community. Furthermore, my subsequent letter has gone unanswered, and during our consultation, the patient was in tears, perceiving this as a profound indifference towards her concerns.

Frustrating experience with unresponsive medical service

This surgical procedure is excellent, provided you're in good health. I've been attempting to reach out to them for nearly a month, with only one brief call that disconnected after barely two rings. I'm still persistently trying to make contact...

Mixed feelings about medical practice experience

Despite the medical team being approachable and supportive, the practice's administrative infrastructure and organizational processes create significant challenges. The overall experience is hindered by somewhat unwelcoming and guarded reception personnel, which detracts from the otherwise positive interactions with healthcare professionals.

Convenient healthcare at my fingertips now

The AskMyGp app has completely transformed how I interact with the surgery, making appointment booking and communication incredibly swift and convenient. Today, I was particularly impressed by my first medication review conducted by their in-house Pharmacist. While no medical practice is without its imperfections, and Oaklands has undergone numerous transformations during my two decades as a patient, they have consistently demonstrated a commitment to delivering top-notch patient care, navigating various obstacles with remarkable dedication.

Terrible healthcare with zero patient consideration

I am completely distrustful of this medical practice. Medication has been altered without any consultation, and they demonstrate a total lack of concern for their patients. If a half-star rating were possible, that's exactly what I would have selected.

Terrible healthcare service with endless waiting times

The merger with boots has only exacerbated an already subpar service. The increased patient load has further deteriorated the quality of care. Throughout my experience, I've frequently spent up to an hour or more waiting to see a doctor, and securing an appointment has been incredibly challenging. The phone lines are perpetually busy, and the receptionist's helpfulness varies greatly depending on who's working. Medication collection is consistently problematic - for instance, after seeing the doctor on a Friday, I had to wait until the following Thursday to collect my epilepsy medication, which is an unacceptable delay that occurs far too often. I see no indication of service improvement. The surgery itself is cramped and outdated. The sole positive aspect is the friendly nursing staff, which makes the doctors' poor performance even more disappointing.

Dangerous healthcare system fails vulnerable patients completely

During a critical moment, I was totally disregarded due to their dysfunctional procedures... the level of care from this medical practice is utterly disgraceful. Their approach to handling patients in distress is so callous that I believe they could be directly contributing to potential tragic outcomes. When patients attempt to voice legitimate concerns, they are met with threatening Zero Tolerance correspondence. This facility deserves to be permanently shut down.

Worst customer service ever terrible phone support

I spent an entire week attempting to reach their customer service by phone, persistently waiting on hold for more than an hour each time before ultimately abandoning my efforts. The entire experience is absolutely mind-boggling.

Worst medical experience ever avoid this place

Utterly atrocious medical procedure. Steer clear and seek alternatives. Following the ownership change, they've deteriorated from acceptable to completely unacceptable, to the point where they should be prohibited from practicing.

Worst medical experience ever terrible customer service

Utterly abysmal service!! I've been hanging in limbo for 72 hours waiting for an appointment and a return call.. it's mind-boggling that my tax dollars support such a dysfunctional establishment.. furthermore, the receptionist was incredibly discourteous and displayed zero capacity for basic communication. I'd give zero stars if I could.. ABSOLUTELY AVOID THIS MEDICAL PRACTICE!!!

Terrible service and endless waiting at this surgery

Regrettably, this medical practice in Yeovil offers the most frustrating appointment scheduling I've encountered, especially for urgent pediatric care!! I cannot comprehend how such a substandard service is permitted to continue. I waited as the fifth person in line for almost ninety minutes!!!! I want to clarify that my criticism is exclusively directed at the reception staff - all the doctors and medical professionals have been exceptional! However, the front desk personnel desperately require substantial additional training!!

Terrible experience at local medical facility

An absolute nightmare of a medical procedure at this Yeovil facility. Completely unacceptable surgical experience.