Oaklands Surgery
Bad! (83 reviews)
Bad! (83 reviews)
Feedback reveals a practice experiencing significant operational challenges, particularly affecting appointment access and reception experience. Patients consistently report difficulty reaching the surgery by telephone, lengthy waiting times for appointments, and restrictive booking windows that create barriers for working professionals. Communication breakdowns are frequently cited, with delayed responses to requests and inadequate follow-up on test results. Reception staff courtesy varies considerably, with some patients describing dismissive or unhelpful interactions, though others have experienced supportive assistance.
In contrast, medical professionals including doctors, nurses, and pharmacists receive consistent praise for compassion, thoroughness, and attentiveness to patient concerns. The practice's digital appointment platform and online consultation services are noted positively by some users, though accessibility issues persist. Medication delays and gaps in continuity of care emerge as recurring concerns, alongside broader organisational challenges that appear to have intensified in recent years. While clinical care quality remains valued, the administrative and booking systems require substantial improvement to better serve patient needs.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Feedback reveals a practice experiencing significant operational challenges, particularly affecting appointment access and reception experience. Patients consistently report difficulty reaching the surgery by telephone, lengthy waiting times for appointments, and restrictive booking windows that create barriers for working professionals. Communication breakdowns are frequently cited, with delayed responses to requests and inadequate follow-up on test results. Reception staff courtesy varies considerably, with some patients describing dismissive or unhelpful interactions, though others have experienced supportive assistance.
In contrast, medical professionals including doctors, nurses, and pharmacists receive consistent praise for compassion, thoroughness, and attentiveness to patient concerns. The practice's digital appointment platform and online consultation services are noted positively by some users, though accessibility issues persist. Medication delays and gaps in continuity of care emerge as recurring concerns, alongside broader organisational challenges that appear to have intensified in recent years. While clinical care quality remains valued, the administrative and booking systems require substantial improvement to better serve patient needs.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Lianne B.
7 years ago
Bad!
Terrible customer service and zero problem solving
Absolutely disgusting service. Called at 8 AM, they didn't pick up until 9:45, only to inform me there are no available appointments. I was left in the same frustrating situation and told to attempt calling again the following day.
Emily C.
7 years ago
Excellent!
Surprisingly smooth service exceeded my expectations
I wanted to share a positive perspective since the reviews seem predominantly negative. Despite my initial apprehension after reading critical comments, I was pleasantly surprised. My wait time was minimal, and I was quickly connected, even securing a same-day appointment. The receptionist was courteous and accommodating. It's important to recognize that for every complaint posted, there are likely many more satisfied experiences that go unmentioned. People tend to vocalize frustrations more readily than praise. While I acknowledge I might encounter challenges like others, my experience thus far has been excellent.
Anna A.
7 years ago
Bad!
Terrible service but great nurses save the day
Getting in touch via telephone is an absolute nightmare, and even if you somehow succeed in reaching a representative, their communication skills are appalling. Every attempt I've made to schedule an appointment or interact with the reception staff has been frustrating and unpleasant. However, on the bright side, if you manage to secure an appointment, the nursing team is truly excellent.