Honicknowle Green Medical Centre Oakside Surgery

Clinic's scheduling is a total nightmare

If I could award negative ratings, I absolutely would. Without fail, we're left waiting a minimum of half an hour for appointments And that's assuming we even secure one at all. For every single concern, you're forced to send messages and make phone calls. Even through their Klinik platform, responses aren't guaranteed. I'm genuinely baffled how this operation continues to exist, yet somehow it does. You're compelled to pursue and follow up on EVERY single appointment, letter, prescription, diagnosis - ABSOLUTELY EVERYTHING.

Kind team helped our daughter heal

Ever since my daughter received her diagnosis back in January, this surgical practice has truly exceeded all our expectations. Their level of care and support has been absolutely exceptional, and I'm thoroughly delighted with the treatment we've experienced 🫶

Finally getting the care I need

Following years of being overlooked at my former medical practice, this new clinic is finally providing attentive care. A genuine healthcare professional's

Friendly staff made my medical visit smooth

I cannot say enough good things about Oakside Surgery. Every single healthcare professional I've encountered there has been exceptionally professional and attentive in their approach to my care.

Rude staff made consent process ridiculous

The staff were incredibly discourteous and rigidly adhered to protocol. The requirement to have your partner present to grant consent is absurd and completely unprecedented. I've never encountered such a ridiculous policy before. What an utterly ridiculous situation!

Frustrating wait for steroid prescription

I contacted the doctor's office on December 28th to check if an email regarding steroids from my consultant had arrived, as I was experiencing severe throat inflammation spreading to my ear. The receptionist confirmed the email and said a prescription would be sent to the pharmacy. Typically, this would be processed by Friday. I attempted to call later but couldn't get through. When I finally reached them on Saturday, they informed me no prescription had been sent. I'm extremely frustrated because I urgently need this medication. Now I'm forced to wait until January 3rd to follow up and understand why the prescription wasn't forwarded to the chemist, despite them having three full days (December 28th, 29th, and 30th) to send it.

Kind staff made my day

I empathize with those who may have had different encounters, but I can only share my personal perspective. The service I've received has been truly exceptional, and I am incredibly grateful for the incredible staff and professionals who have attended to me.

Racist receptionists turned me away

An absolute disaster of a medical practice. Getting an appointment is virtually impossible. The reception staff are unprofessional, giggling among themselves and showing zero concern for patients. Moreover, they display blatant discriminatory behavior! While waiting in line, I witnessed clear racial prejudice when the receptionist claimed there was no availability for me, yet immediately accommodated an English patient after me, making the preferential treatment glaringly obvious.

Long wait and zero compassion

Arrived 50 minutes past my scheduled appointment, with the receptionist claiming delays due to patient care. However, we observed her taking a break, and it wasn't until another patient complained that she reluctantly returned to work. The actual consultation lasted a mere 2 minutes, during which I was simply redirected to get blood tests elsewhere. Even more disturbing, I witnessed the receptionist denying an appointment to a severely ill patient who had been hospitalized, with doctors refusing to see him. This treatment of people is absolutely unacceptable and inhumane.

Worst surgery for a first-time mom

I've been registered with this medical practice for 18 months, and getting an appointment or prescription has been impossible. The sole occasion I managed an appointment was through a remote consultation with an Irish-based web doctor who refused to speak with me without seeing my passport, forcing me to visit the emergency room. When I phoned to inform them about my first pregnancy, their response was dismissive: "We no longer handle pregnant patients" and they simply directed me to complete an online form. My midwife attempted to send a prescription to the surgery and even called to verify its status, only to be told that I'm not even registered as a patient and they have no record of me. The staff member seemed indifferent and appeared almost entertained by the situation. The level of unprofessionalism is shocking, and their complete lack of compassion is appalling.

Frustrating call that went nowhere

Absolutely abysmal customer support. Endured a grueling 40-minute phone queue after unsuccessfully attempting to use their online e-consult platform, only to be ironically told to utilize the very same e-consult service that had failed me. They proceeded to misrecord my address for the third time, despite me previously correcting their error, and then scheduled a video consultation with a physician that was plagued by constant connection interruptions.

Diabetes care team made me feel supported

Throughout my journey as a type 2 diabetes patient, the surgical team has been absolutely exceptional. Every single team member has demonstrated incredible support and responsiveness, consistently going above and beyond to ensure my comfort. I've experienced nothing but smooth, seamless care without any complications whatsoever.

Quick help for my toddler's nail

I feel incredibly fortunate that my family and I are patients at this medical practice. Whenever we require a consultation, we receive same-day, in-person appointments without fail. Tonight, I reached out to the surgery just before closing time to inquire about sending a picture of my toddler's nail. I transmitted the image, and remarkably, a physician called me back within thirty minutes, even after standard office hours, to discuss the photo. Their commitment to patient care is exceptional, consistently demonstrating a willingness to go above and beyond to provide the best possible support.

Documents vanished during my quick surgery visit

Misplaced my medical documents during the span of time between being informed they were available and my arrival at the clinic. The front desk staff seemed to abandon the search effort with minimal effort and gave up far too easily.

Terrible healthcare after hours of waiting

Utterly appalling medical practice, desperately sick children needing medical assessment and care, zero response through electronic communication, phone lines perpetually unanswered with patients waiting over 120 minutes only to be disconnected, abysmal healthcare and community support from this neighborhood general practice clinic

Helpful desk staff during morning chaos

Kudos to the front desk staff member who handled the tablet problem with grace, especially after witnessing another customer being discourteous towards her.

Missed calls and endless phone tag

Getting a medical appointment is incredibly frustrating. When the clinic finally attempts to contact me, I'm typically at my job and end up missing their call. Additionally, whenever I try to reach the surgery's office, their phone lines are constantly busy or engaged, making communication nearly impossible.

Long wait at 9.45 and no help

This establishment is certainly a strong contender for the worst service I've encountered. I reached out for consultation and received zero response. Despite having a scheduled appointment at 9:00, I was still waiting at 9:45. Their constant excuse of COVID is getting old - even after lockdown ended, they continued to operate with reduced capacity and hide behind pandemic protocols. If you're thinking of trying to book an appointment here, save yourself the frustration - it's completely ridiculous.

Terrible care led to hospital visit

Absolutely terrible medical experience from start to finish. Attempting to get my daughter's prescription renewed has been a nightmare, and their communication is abysmal. When we desperately needed help, they were completely unresponsive, leading to a hospital visit. On the rare occasion I can actually reach someone by phone, they rush to end the conversation as quickly as possible. I cannot express how much I despise this healthcare facility.

Missed my serious symptoms for years

Absolutely abysmal healthcare experience. The medical staff seem solely focused on rushing patients through quick appointments, showing no genuine concern. I've been voicing my health concerns for an extended period, and it took until now, after being referred to the hospital, to finally receive a brain tumor diagnosis.