Oakwood Medical Centre

Terrible phone service at worst gp clinic

This medical practice doesn't deserve even a single star rating. They are absolutely terrible as a general practice. Their phone system is completely dysfunctional - trying to schedule an appointment is a nightmare, with calls dropping constantly and staff seemingly intentionally hanging up. Even if you manage to secure an appointment by physically going to their office, the quality of care is dismally poor and well below any acceptable standard.

Compassionate care from a thoughtful doctor

Dr. Dogan provided exceptional care during my visit, demonstrating both compassion and meticulous attention to detail. I truly appreciate having such a wonderful healthcare professional looking after my medical needs.

Terrible front desk ruined my whole visit

Terrible customer service at this clinic - the front desk staff is incredibly unhelpful and dismissive. Getting an appointment or speaking with a doctor seems impossible. Complete waste of time and energy, would not recommend to anyone.

Rude receptionists need serious training

Given the numerous critical reviews, it would be justified for official bodies to evaluate the competence of front desk staff. The reviews suggest that receptionists not only lack compassion but also require significant improvement in their professional capabilities and interpersonal skills.

Quick response when dad was unwell

Dr Gupta, Gina at the front desk, and the entire medical team were incredibly supportive during my father's recent health crisis. Their communication was prompt and efficient. They quickly mobilized the emergency medical team to ensure my father was promptly hospitalized. Additionally, they proactively coordinated follow-up consultations with the appropriate specialists to address medication management and ongoing care. I am truly grateful for their exceptional service and compassion.

Rude manager crushed my pregnancy hopes

My encounter with this healthcare provider was utterly disgraceful. The practice manager displayed an astonishing level of contempt and arrogance. Upon posing a completely legitimate inquiry about prenatal support and NHS procedures, she callously responded, "I still can't comprehend what you're talking about, but fine." Her response was not just dismissive and useless, but exposed a profound absence of intellectual engagement, basic compassion, and professional respect. Adding insult to injury, my initial contact was to address a discrepancy in NHS numbers—only to be summarily ignored and treated as though I were confused. A week later, the same manager and her team began relentlessly phoning to address precisely the error I had originally highlighted. No acknowledgment of fault. No responsibility taken. Just complete disorder. I deliberately avoided their calls and ultimately transferred to another practice. This individual epitomizes the systemic failures within the NHS. Bureaucratic ineptitude, nonexistent listening skills, and total disregard for the human beings behind administrative paperwork. I departed feeling marginalized, exasperated, and genuinely furious. I have since submitted a formal complaint and strongly urge anyone experiencing comparable substandard treatment at this facility to do likewise. Collective action matters—and remaining silent only perpetuates such unacceptable behavior. They must improve.

Shirley's team helped me through everything

I've been wanting to share my thoughts about this practice, largely due to the exceptional interactions I've had with Shirley, who manages the administrative operations. As a healthcare professional myself, I frequently connect with the practice through digital platforms and remote channels, and without fail, Shirley and her colleagues have been incredibly supportive in addressing my healthcare requirements. I extend my sincere appreciation to Shirley and her team for delivering outstanding care during these complex times in medical practice. Continue maintaining your excellent standards.

Friendly receptionist made my medical visit shine

I'm curious whether there's been a recent staff update at Oakwood Medical Center, as the receptionist I met was remarkably courteous and compassionate, making a significant impression. Throughout my nearly five-year relationship with this practice, this interaction was uniquely seamless and pleasant. Should this represent a lasting transformation, I'd be truly delighted—but if it's merely a fleeting moment, I'll be genuinely disheartened to see such exceptional service disappear.

Marina saved my wound care day

Marina Jones, a nurse, truly stands out as an exceptional healthcare professional. Securing a dressing appointment proved challenging, yet Marina's warmth and expertise made the experience positive. Her interpersonal skills and patient-centered approach are remarkable, creating a welcoming and supportive medical environment.

Caring staff made my medical visit smooth

The practice manager Kossar demonstrates exceptional dedication in providing support. Najmi is delightful, consistently displaying kindness and a compassionate demeanor. Dr. Mariam is equally impressive, taking genuine care to listen attentively and offer tailored guidance. The entire team ensures I feel at ease throughout my visits.

Clean and welcoming medical office

Delightful medical facility. The front desk staff were incredibly welcoming and addressed my concern with speed and professionalism. Impressively spotless environment!

Friendly dr gupta made my checkup smooth

The front desk staff was delightful and accommodating. Dr. Gupta demonstrated remarkable empathy and compassion. My visit was smooth and efficient, and I successfully received the medical assistance I was seeking.

Waited 20 spots back for no help

What an abysmal experience! The front desk staff consistently display appalling telephone manners! When you ring precisely at 8am, you're greeted with being 20th in line for scheduling! Even after enduring the wait, they flatly reject providing next-day booking! You emphasize the urgency of your situation, yet they casually propose an appointment three weeks out! How is it possible they can schedule something weeks from now but cannot accommodate an immediate need??!!

Compassionate doctor saved my husband's health

Dr. Ali Dogun came to our home when my husband was extremely sick and reluctant to seek hospital treatment. With utmost professionalism and compassion, the doctor thoroughly examined my husband and provided appropriate medical care. I am convinced that Dr. Dogun's prompt intervention was crucial and potentially life-saving. I cannot express enough gratitude for his exceptional service and dedication.

Marina jones failed to vaccinate my child

Marina Jones at this practice is an absolute nightmare of a nurse. Her medical incompetence and horrible demeanor are shocking. She outright denied providing vaccination services to my minor child. Despite being instructed to get catch-up vaccines from the GP and providing necessary details, Marina claimed ignorance about which vaccines were required, displaying shocking unprofessionalism. Anyone should absolutely steer clear of this dreadful healthcare worker with her appalling attitude. Her lack of medical knowledge and professional integrity is astounding, and I'm stunned she remains a registered nurse given her abysmal conduct. Even if she were to ultimately administer the vaccine, I would strongly hesitate due to her aggressive and hostile approach. Individuals like her tarnish the reputation of medical professionals. Oakwood medical centre should seriously reevaluate her position and consider whether someone with such profound incompetence belongs on their team. Patients should never be subjected to bullying, regardless of a professional's credentials. She made my child feel completely vulnerable and distressed. Her behavior is utterly reprehensible and unacceptable.

Worst receptionist ever at oakwood centre

On February 3rd, 2025 at precisely 2:10 PM, I encountered the most unprofessional, unsympathetic, impatient, and harsh receptionist (whose name I believe was Kim) during my visit to Oakwood medical centre. Having been a patient at this practice for approximately 15 years, I am well aware of their shortcomings, but this experience truly takes the cake. How can you place such an insensitive individual at the front desk, when they are the first point of contact who shapes a patient's entire perception of the practice? Come on, Oakwood medical centre, you are capable of much more than this deplorable level of customer service.

Grateful for Dr. Dogan's compassionate care

I have been a patient at this practice for an extensive period, and I can confidently say they are absolutely exceptional. Dr. Dogan is an outstanding physician who has been instrumental in helping my family through some incredibly challenging situations. I am profoundly grateful for the extraordinary time and dedication he has invested in our care. His compassion and empathy far surpass the standard expectations of a general practitioner. Kim, the receptionist, consistently demonstrates remarkable professionalism and courtesy. It's important to recognize the immense stress and pressure they endure while working within the NHS. During telephone interactions for appointments, I have always found the practice to be extremely professional and considerate. Kim deserves special recognition for her outstanding service. As a team, they collaborate brilliantly to provide comprehensive patient care. Naturally, like any healthcare service, there will always be individuals who are not completely satisfied. However, based on my personal experience, I can only offer the highest praise. They truly represent a fantastic group of doctors and support staff who are committed to patient well-being.

Quick help from friendly Ava

The front desk staff are outstanding! The wait was incredibly brief, and my call was picked up almost immediately. I had the pleasure of speaking with Ava, who was incredibly supportive in addressing my concerns and efficiently resolved everything during our conversation. Much appreciation!

Frustrating care for cancer patient

I've been a long-time member of this facility, but now that I'm battling cancer, they seem completely uninterested in assisting me. Given my limited English skills, the blonde receptionist is incredibly unhelpful and dismissive. I haven't been able to schedule an appointment with my doctor for an extended period.

Nurse marina made my smear test painless

Kudos to Nurse Marina, the absolute master of smear tests! Her approach made the entire procedure feel effortless and calm. I've never experienced such a quick and painless screening before. Typically, I'm not one to discuss personal medical moments, but I'm motivated to speak up and inspire other women to take charge of their wellbeing. These NHS screenings are crucial, and catching potential issues early through cervical cancer screening can truly save lives. Nurse Marina's professionalism and gentle technique transformed what could have been an uncomfortable experience into something surprisingly manageable.