Oakwood Medical Centre

Caring doctors who truly listen

After years of being loyal patients at this practice, my spouse and I consistently experience exceptional, attentive medical treatment.

Quick visit with friendly staff

Highly competent physician. A special shout-out to Gina at the front desk, who demonstrated exceptional professionalism and was incredibly supportive throughout my visit.

Terrible support and zero help

Failed to deliver the promised assistance. It's clear they have no genuine concern for their customers.

Endless runaround for a simple knee checkup

Absolute disaster of a medical facility. They gave me the runaround with phone calls, constantly pushing me to call back later - first at 12:30, then an hour after that, until they finally suggested I call at 8:30 the next morning. It feels like they're deliberately dodging communication. When I finally managed to request a knee examination, they scheduled me for FIVE MONTHS in the future. In the three years I've been associated with this centre, I haven't once actually encountered a doctor - they continually claim no doctors are available and redirect patients to the hospital. If they genuinely have no medical staff, they should just shut down. Their service is so terrible that I wish I could rate them below zero stars. Completely unacceptable and frustrating beyond words.

Terrible 40-minute wait and lost signal

Absolute nightmare of a medical facility, potentially the worst in Britain. Their phone system is perpetually inaccessible. You're guaranteed to spend over half an hour waiting on hold. Today, I tried booking an appointment and after being first in the queue for 40 minutes, my call dropped. When I attempted to reconnect, they had already shut down their lines, blocking any further communication. The reception staff are shockingly unprofessional and completely unhelpful.

Worst check-in ever with nasty staff

Absolutely appalling front desk service!!!

Caring doctors who really listen to families

Every physician at Oakwood Medical Centre is exceptional. They genuinely demonstrate compassion for their patients and have consistently displayed a sincere commitment to our family of four. The front desk staff are welcoming and make every effort to assist. The sole drawback is the appointment scheduling process (be sure to specify if you're requesting a routine consultation and not an emergency)

Terrible reception staff block patient care

The healthcare providers are adequate, but the administrative team operates this facility solely in their own interest. They exhibit an extraordinary lack of helpfulness and frequently display outright discourteous behavior. The receptionists and phone operators seem to consider their primary mission as blocking patients from receiving necessary medical care.

Doctors chewing while I'm talking

Consistently unavailable for patient consultations and medication refill processes. They constantly redirect you between different staff members who claim ignorance about your case. The staff appears disinterested and reluctant to prescribe medications that might be costly. Their attitude seems biased, with female patients receiving preferential treatment. The medical staff rotate frequently, making it challenging to establish continuity of care. Physicians exhibit unprofessional behavior, such as eating during consultations and asking patients to repeat themselves due to their own lack of focus. My personal experience reflects their negligence: initially diagnosed with chest infections, I was later sent to hospital and discovered significant lung scarring resulting from untreated pneumonia. The practice seems more concerned with rapid patient turnover and financial gain than providing quality healthcare.

Nightmare booking process with terrible staff

Getting a reservation here is a nightmare. The front desk staff are completely unaccommodating and display a terrible attitude towards customers.

Terrible front desk service that ruined my day

Staff at the front desk are completely unhelpful and display a notably discourteous attitude

Missed appointment left us frustrated and worried

I urgently needed a same-day appointment for my child, scheduled at 16:30. However, by 17:30, no one had contacted us, so I reached out to the medical center's receptionist. Surprisingly, it was the same person who initially booked the appointment, but she claimed no record existed in their system. I attempted to understand the situation and seek assistance, but her only response was, "There is nothing I can do. You must wait until Monday and reschedule." What was most frustrating was her complete lack of empathy or apology. Despite our high regard for their services, this experience suggests they don't truly prioritize patient care.

Rude staff ruined my morning at surgery

I'd award negative stars if the rating system allowed it. The reception staff display zero empathy or professional courtesy. It's understandable if appointments are limited, but those in customer service shouldn't be inherently disrespectful. They instructed me to wait outside before 8am, promising an appointment after my daily 8am phone attempts proved futile. Arriving at 7:45am with four people ahead, they suddenly claim only two slots are available. This situation is appalling - how can working individuals secure medical care? People's health could genuinely be at risk due to such inadequate service. The receptionist's public interrogation about my medical issue through the intercom, lacking any privacy, was mortifyingly unprofessional. The problem isn't about COVID or appointment scarcity; it's entirely about the staff's abysmal attitude and complete lack of compassion.

Referral nightmare after two long months

Absolutely dreadful experience. I've been waiting two months and they still haven't provided the referral I need.

Oakwood medical centre: a frustrating nightmare

If I could award no rating, I absolutely would. This might be the most incompetently managed medical practice in the entire United Kingdom. Their internal communication is completely non-existent. The service quality was already deteriorating before the pandemic hit. Today, I've wasted hours attempting to submit an e-consultation form. Solving the most complex cryptographic puzzle would be simpler than navigating their ridiculous online system. The sheer level of frustration is unbearable. Their website is so poorly designed it's essentially useless. I've ultimately abandoned the entire process. Should my medical condition escalate, Oakwood Medical Centre will bear full responsibility for their utter incompetence. This entire operation is a complete mockery of professional healthcare and an absolute embarrassment!!!

Frustrating wait for simple urine sample test

I was instructed to collect a urine sample and bring it in before my phone consultation with the doctor. During the consultation, the physician seemed unaware that I had already submitted the sample. It appeared the reception staff failed to communicate this to the doctor. As a result, I had to endure an additional two-hour wait for the sample to be processed. When I called back to the reception, the staff member was incredibly discourteous. Her dismissive "Anyways" suggested the sample was simply left in the refrigerator for the doctor to review. How could she have known without proper communication? I was experiencing significant discomfort and urgently needed my medication, but due to the staff's incompetence, my treatment was unnecessarily postponed. The entire experience was marked by unprofessional behavior and a complete lack of organizational skills.

Friendly staff always greet me with a smile

The staff at the front desk have consistently been welcoming and pleasant. I make a point of approaching them with a positive attitude, and they typically reciprocate with equal warmth. The physicians have also been thoroughly committed to addressing my medical concerns effectively, leaving me with no cause for criticism. It seems that both kindness and discourtesy are contagious in their own ways.

Caring doctors who truly listen

I am truly impressed with this medical practice, particularly Dr Kohll and Dr Selvarajah. Their approach is consistently supportive and comforting, demonstrating genuine compassion. Additionally, the front desk staff are incredibly welcoming and pleasant.

Frustrating week of medication runaround

I encountered significant difficulties scheduling an appointment via telephone, ultimately resorting to submitting an e-consultation form last Thursday. Only on Monday did I receive a call from a physician apparently working remotely. I was instructed to collect a prescription from the pharmacy on Tuesday, but it was not available. A repeat attempt on Wednesday yielded identical results. The pharmacist suggested I inquire at the medical practice, where I was met by an unhelpful and dismissive receptionist who persistently insisted the prescription was not ready. Consequently, the earliest possible date for obtaining my medication is Thursday, a full week after my initial contact.

Great team made my day

Courteous and supportive employees who went out of their way to assist me.