Oakwood Medical Centre

Reception staff let down the good doctors

The reception team is courteous, yet undeniably the least competent and prepared compared to other medical practices I've encountered. They seem poorly informed about basic administrative procedures, struggling with standard documents like MAT B1 forms, and appear clueless about vaccination scheduling and booking processes for routine immunizations like the Whooping Cough vaccine. It's frustrating that patients' initial interaction is with such ill-equipped front-line staff. It's particularly disappointing because the surgery actually has some exceptional doctors - one in particular who stands out as possibly the most outstanding physician I've ever seen. Unfortunately, the reception staff's inadequacies significantly undermine the overall quality of the practice.

Scary wait for critical health results

Absolutely terrible ordeal. Blood test clinic contacted me indicating concerning results and advised seeing a physician. Visited reception to schedule an appointment. The receptionist was incredibly discourteous and could only offer an appointment two weeks out. I pleaded for an earlier slot but was flatly refused. I'm feeling extremely anxious. It seems I'll have no choice but to switch medical practices because I no longer feel my health is being taken seriously or protected here.

Stuck in endless hold queue at 8am

I'm completely frustrated by the booking process. This morning, I wasted 20 minutes attempting to enter the hold queue at 8am, only to be repeatedly disconnected. The customer service is absolutely unacceptable, especially for individuals trying to access critical medical support. The way patients are being treated is shameful and unprofessional. Terrible service!!!

Tough to get a doctor's slot

Schedule well ahead of time if you're anticipating any health issues. In the unlikely event you actually secure a slot, the staff tends to be quite pleasant.

Finally getting answers after two years

After enduring a debilitating health condition for 24 months, I was compelled to seek a new medical professional. The subsequent physician referred me to a specialist, and I'm now receiving the appropriate care I've desperately needed. Previously, my concerns were dismissed and not given the gravity they deserved. Fortunately, I have comprehensive health insurance, so there was absolutely no justification for minimizing my significant medical symptoms.

Endless runaround for simple registration

It's a complete mockery of service. Regarding registration..... They force you to make multiple visits for a single task because they consistently fail to provide comprehensive information upfront. When registering, you're sent back and forth: one visit reveals a missing document, another requires waiting 1-2 weeks for processing, and then another trip to collect your online access form. Ultimately, three days were consumed, and it took 15 days to complete online access! The entire process is an absolute squandering of people's time just for registration. About booking appointments... I scheduled a cervical screening test, but they misplaced my appointment, compelling me to rebook and waste another two weeks. About following up appointments.... Continuous complications persist. After waiting over two months for ECG results, I'm forced to directly contact cardiology at the hospital. The hospital insists the GP should follow up, while my GP's receptionists claim ignorance of my test date and refuse to pursue the results unless I persistently call. When I do call, they've seemingly forgotten all previous interactions and complaints. They urgently need to establish proper procedures enabling receptionists to assist doctors in tracking patient tests and results! About phone communication.... Receptionists are utterly incapable of resolving issues. When answering calls, they constantly deflect responsibility, keeping me trapped in a cycle of repeated calls. Each new representative lacks knowledge of my case history, forcing me to repeatedly explain everything, ultimately being redirected to another hospital number. They promise callbacks that never materialize, pretending to investigate with doctors but ultimately abandoning the issue. Their strategy appears to be providing a phone number to effectively dismiss me, initiating an endless, frustrating loop. This service is tremendously inefficient, especially considering the high taxes we pay. Immediate process improvements are desperately needed! IT IS ABSOLUTELY HORRENDOUS!