Feedback on this practice reflects a mixed picture with significant variation in patient experience. Appointment booking emerges as a persistent challenge, with patients reporting difficulties securing consultations, unresponsive callback systems, and unreliable online platforms. Reception experience is similarly polarised, with some patients praising courteous and supportive staff while others describe dismissive, rude, and unprofessional conduct. Communication inconsistencies are frequently cited, including contradictory information between different staff members and poor follow-up on test results and referrals.
Clinical care receives more consistent positive feedback, with many patients appreciating the professional expertise and compassionate approach of doctors and nursing staff. However, concerns about waiting times, long phone hold periods, and the practice's organisational systems persist across multiple reviews. Patients also note variability in service quality depending on which staff member they encounter, suggesting inconsistent standards across the team.
The practice environment is generally described as clean and well-maintained. Overall, while individual clinical professionals are frequently commended for their dedication and care, systemic issues around appointment accessibility, reception courtesy, communication clarity, and operational responsiveness require attention to improve the patient experience.
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Respond to patient reviews
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Claim & Manage ProfileShows how often this practice responds to patient reviews and feedback.
Feedback on this practice reflects a mixed picture with significant variation in patient experience. Appointment booking emerges as a persistent challenge, with patients reporting difficulties securing consultations, unresponsive callback systems, and unreliable online platforms. Reception experience is similarly polarised, with some patients praising courteous and supportive staff while others describe dismissive, rude, and unprofessional conduct. Communication inconsistencies are frequently cited, including contradictory information between different staff members and poor follow-up on test results and referrals.
Clinical care receives more consistent positive feedback, with many patients appreciating the professional expertise and compassionate approach of doctors and nursing staff. However, concerns about waiting times, long phone hold periods, and the practice's organisational systems persist across multiple reviews. Patients also note variability in service quality depending on which staff member they encounter, suggesting inconsistent standards across the team.
The practice environment is generally described as clean and well-maintained. Overall, while individual clinical professionals are frequently commended for their dedication and care, systemic issues around appointment accessibility, reception courtesy, communication clarity, and operational responsiveness require attention to improve the patient experience.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Sal S.
one year ago
Excellent!
Exceptional service with a friendly smile at reception
Scheduling appointments at this medical practice has been incredibly seamless and hassle-free, primarily due to the courteous and accommodating front desk team. I want to specifically highlight Malaika, who demonstrated exceptional compassion and assistance. She truly exerted herself to simplify the entire booking process, and her warm yet professional demeanor significantly enhanced my overall experience.
Hma C.
one year ago
Excellent!
Exceptional healthcare service in birmingham medical center
A top-tier medical practice in Birmingham, offering exceptional care across all departments. The doctors are outstanding, and the administrative team, managers, and secretarial staff are incredibly supportive and helpful. I highly recommend registering with this surgery for anyone seeking quality healthcare.
Waqaas F.
one year ago
Excellent!
Compassionate doctor provides exceptional personalized care
I consulted with a Sudanese physician who was incredibly attentive to my medical concerns. He was exceptional in explaining his approach and providing guidance on addressing my issue. Despite being under significant pressure, the administrative team remained committed to offering support and assistance. The overall quality of care was outstanding, and I hope they continue to maintain this high standard of service.
Aaliyah F.
one year ago
Excellent!
Compassionate healthcare professionals who truly listen
The employees went above and beyond, demonstrating genuine concern for my well-being and actively working to ensure I received the best possible care and support.
Ismaeel F.
one year ago
Excellent!
Amazing healthcare experience with caring professionals
Exceptional customer care, with incredibly warm and welcoming personnel—particularly the manager who went above and beyond. The medical professionals were outstanding, delivering top-notch service that left me thoroughly satisfied and impressed.
Adam K.
one year ago
Excellent!
Exceptional medical care at oakwood surgery
I'm thoroughly satisfied with this medical practice. Approximately a year ago, I switched from Wake Green surgery to Oakwood, and the difference in service has been remarkable. Unlike other clinics, the physicians here are genuinely attentive, taking the time to thoroughly address your concerns without feeling constrained by rigid appointment schedules. They've been exceptionally supportive in helping me obtain personalized referral letters for private MRI and ultrasound examinations. Following a recent health concern, I've consulted the doctors more frequently in the past eight months than in the previous five years combined, and I can confidently affirm that the care I've received has been outstanding.
Kaiden_france123 K.
one year ago
Excellent!
Compassionate care from an exceptional healthcare professional
Kossar delivers exceptional service at Oakwood Surgery, consistently demonstrating remarkable dedication and compassion. Over time, she has proven to be an invaluable team member, always going above and beyond to support our family with her outstanding assistance and genuine care!
The T.
one year ago
Excellent!
Incredible product that exceeded my expectations
Truly exceptional.
Munaza F.
one year ago
Excellent!
Exceptional care from compassionate medical professionals
The medical professionals at this practice are consistently exceptional. The physicians demonstrate remarkable warmth and compassion, always approaching patient interactions with genuine kindness. Additionally, the nursing staff and administrative personnel are equally welcoming and supportive, creating a comfortable and positive healthcare environment.
Fatima A.
one year ago
Excellent!
Friendly and professional medical practice staff
The administrative lead demonstrates exceptional courtesy and maintains a high standard of professionalism. The entire team provides outstanding support and assistance.
Frank F.
one year ago
Excellent!
Compassionate care with attentive medical professionals
Dr. Weil provides exceptional care, consistently dedicating time to attentively hear patient concerns. The other medical professionals at the practice are equally competent. Kossar, in particular, has consistently demonstrated outstanding support and efficiently addresses any problems that arise.
Iram R.
one year ago
Excellent!
Smooth and professional blood test experience
Top-notch medical attention and a welcoming team. HCA Najmi stands out as arguably the most skilled blood test professional I've encountered. Her efficiency is remarkable, with everything meticulously prepared, eliminating any potential delays. The entire practice operates at an impressively high standard.
Haleema H.
one year ago
Excellent!
Exceptional care from compassionate medical professionals
The personnel here are courteous and supportive. The medical professionals demonstrate genuine care and provide thorough attention to patients.
Zara R.
one year ago
Excellent!
Great medical care with friendly staff
I have absolutely no complaints about this medical practice. Whenever I require an appointment, I can always secure one, and Kossar is particularly supportive and considerate. From the moment I arrive, the reception staff warmly welcome me, and this friendliness continues through to the doctors and healthcare professionals. The facility maintains an impeccable level of cleanliness and professionalism. My entire family is registered here, and I would enthusiastically recommend others to become patients at this surgery.
Abu S.
one year ago
Excellent!
Compassionate care from an exceptional medical professional
Exceptional medical procedure, with heartfelt gratitude to Kossar for providing extraordinary support to me and my loved ones, particularly during the birth of my child
S P.
one year ago
Excellent!
Life-saving care from an amazing doctor
Exceptional care! Transitioning from College Road Surgery, I was initially apprehensive about switching to a larger medical facility. My concerns were quickly dispelled. The service has been outstanding. Dr. Virwani's expertise was crucial in potentially saving my mother's life, as her cancer might have gone undetected otherwise. The physician demonstrated remarkable knowledge and provided incredibly attentive treatment.
Khalil A.
one year ago
Excellent!
Caring doctors but hard to get an appointment
We've been loyal patients of this medical office for a considerable time. While Dr. Qazi is highly skilled, scheduling with him can be challenging due to limited availability. Najmi and Kausar are outstanding team members, with Kausar particularly notable for her exceptional and proactive approach to patient support.
Rabia A.
one year ago
Excellent!
Fantastic medical care with warm welcoming staff
Delightful medical facility. The front desk staff were incredibly welcoming and handled my inquiry with speed and professionalism. Impressively spotless environment as well!
Sully -.
one year ago
Excellent!
Excellent healthcare experience at oakwood medical center
I recently signed up at Oakwood and am thoroughly satisfied with the care provided by the physicians. Additionally, the administrative team has been incredibly supportive in addressing all of my questions and concerns.
Farida H.
one year ago
Great!
Compassionate care from an amazing medical team
I've been a patient at this medical practice with my family for many years, and I can confidently say they are incredibly supportive and compassionate. The entire staff demonstrates tremendous dedication, but I want to specifically highlight Kauser and Malika, who have been exceptionally kind and attentive. My sincere appreciation goes out to them for their outstanding service.