Patient Experience Summary

Feedback on this practice reflects a mixed picture with significant variation in patient experience. Appointment booking emerges as a persistent challenge, with patients reporting difficulties securing consultations, unresponsive callback systems, and unreliable online platforms. Reception experience is similarly polarised, with some patients praising courteous and supportive staff while others describe dismissive, rude, and unprofessional conduct. Communication inconsistencies are frequently cited, including contradictory information between different staff members and poor follow-up on test results and referrals.

Clinical care receives more consistent positive feedback, with many patients appreciating the professional expertise and compassionate approach of doctors and nursing staff. However, concerns about waiting times, long phone hold periods, and the practice's organisational systems persist across multiple reviews. Patients also note variability in service quality depending on which staff member they encounter, suggesting inconsistent standards across the team.

The practice environment is generally described as clean and well-maintained. Overall, while individual clinical professionals are frequently commended for their dedication and care, systemic issues around appointment accessibility, reception courtesy, communication clarity, and operational responsiveness require attention to improve the patient experience.

Appointment

42.18 %
Poor

Reception

48.76 %
Poor

Cleanliness

72.45 %
Great

Care

58.21 %
Average

Respect

51.89 %
Average

Seen on time

45.63 %
Poor

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SS

Sal S. Google one year ago

Rating

Excellent!

Exceptional service with a friendly smile at reception

Scheduling appointments at this medical practice has been incredibly seamless and hassle-free, primarily due to the courteous and accommodating front desk team. I want to specifically highlight Malaika, who demonstrated exceptional compassion and assistance. She truly exerted herself to simplify the entire booking process, and her warm yet professional demeanor significantly enhanced my overall experience.

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HC

Hma C. Google one year ago

Rating

Excellent!

Exceptional healthcare service in birmingham medical center

A top-tier medical practice in Birmingham, offering exceptional care across all departments. The doctors are outstanding, and the administrative team, managers, and secretarial staff are incredibly supportive and helpful. I highly recommend registering with this surgery for anyone seeking quality healthcare.

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WF

Waqaas F. Google one year ago

Rating

Excellent!

Compassionate doctor provides exceptional personalized care

I consulted with a Sudanese physician who was incredibly attentive to my medical concerns. He was exceptional in explaining his approach and providing guidance on addressing my issue. Despite being under significant pressure, the administrative team remained committed to offering support and assistance. The overall quality of care was outstanding, and I hope they continue to maintain this high standard of service.

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AF

Aaliyah F. Google one year ago

Rating

Excellent!

Compassionate healthcare professionals who truly listen

The employees went above and beyond, demonstrating genuine concern for my well-being and actively working to ensure I received the best possible care and support.

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IF

Ismaeel F. Google one year ago

Rating

Excellent!

Amazing healthcare experience with caring professionals

Exceptional customer care, with incredibly warm and welcoming personnel—particularly the manager who went above and beyond. The medical professionals were outstanding, delivering top-notch service that left me thoroughly satisfied and impressed.

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AK

Adam K. Google one year ago

Rating

Excellent!

Exceptional medical care at oakwood surgery

I'm thoroughly satisfied with this medical practice. Approximately a year ago, I switched from Wake Green surgery to Oakwood, and the difference in service has been remarkable. Unlike other clinics, the physicians here are genuinely attentive, taking the time to thoroughly address your concerns without feeling constrained by rigid appointment schedules. They've been exceptionally supportive in helping me obtain personalized referral letters for private MRI and ultrasound examinations. Following a recent health concern, I've consulted the doctors more frequently in the past eight months than in the previous five years combined, and I can confidently affirm that the care I've received has been outstanding.

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KK

Kaiden_france123 K. Google one year ago

Rating

Excellent!

Compassionate care from an exceptional healthcare professional

Kossar delivers exceptional service at Oakwood Surgery, consistently demonstrating remarkable dedication and compassion. Over time, she has proven to be an invaluable team member, always going above and beyond to support our family with her outstanding assistance and genuine care!

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TT

The T. Google one year ago

Rating

Excellent!

Incredible product that exceeded my expectations

Truly exceptional.

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MF

Munaza F. Google one year ago

Rating

Excellent!

Exceptional care from compassionate medical professionals

The medical professionals at this practice are consistently exceptional. The physicians demonstrate remarkable warmth and compassion, always approaching patient interactions with genuine kindness. Additionally, the nursing staff and administrative personnel are equally welcoming and supportive, creating a comfortable and positive healthcare environment.

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FA

Fatima A. Google one year ago

Rating

Excellent!

Friendly and professional medical practice staff

The administrative lead demonstrates exceptional courtesy and maintains a high standard of professionalism. The entire team provides outstanding support and assistance.

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FF

Frank F. Google one year ago

Rating

Excellent!

Compassionate care with attentive medical professionals

Dr. Weil provides exceptional care, consistently dedicating time to attentively hear patient concerns. The other medical professionals at the practice are equally competent. Kossar, in particular, has consistently demonstrated outstanding support and efficiently addresses any problems that arise.

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IR

Iram R. Google one year ago

Rating

Excellent!

Smooth and professional blood test experience

Top-notch medical attention and a welcoming team. HCA Najmi stands out as arguably the most skilled blood test professional I've encountered. Her efficiency is remarkable, with everything meticulously prepared, eliminating any potential delays. The entire practice operates at an impressively high standard.

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HH

Haleema H. Google one year ago

Rating

Excellent!

Exceptional care from compassionate medical professionals

The personnel here are courteous and supportive. The medical professionals demonstrate genuine care and provide thorough attention to patients.

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ZR

Zara R. Google one year ago

Rating

Excellent!

Great medical care with friendly staff

I have absolutely no complaints about this medical practice. Whenever I require an appointment, I can always secure one, and Kossar is particularly supportive and considerate. From the moment I arrive, the reception staff warmly welcome me, and this friendliness continues through to the doctors and healthcare professionals. The facility maintains an impeccable level of cleanliness and professionalism. My entire family is registered here, and I would enthusiastically recommend others to become patients at this surgery.

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AS

Abu S. Google one year ago

Rating

Excellent!

Compassionate care from an exceptional medical professional

Exceptional medical procedure, with heartfelt gratitude to Kossar for providing extraordinary support to me and my loved ones, particularly during the birth of my child

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SP

S P. Google one year ago

Rating

Excellent!

Life-saving care from an amazing doctor

Exceptional care! Transitioning from College Road Surgery, I was initially apprehensive about switching to a larger medical facility. My concerns were quickly dispelled. The service has been outstanding. Dr. Virwani's expertise was crucial in potentially saving my mother's life, as her cancer might have gone undetected otherwise. The physician demonstrated remarkable knowledge and provided incredibly attentive treatment.

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KA

Khalil A. Google one year ago

Rating

Excellent!

Caring doctors but hard to get an appointment

We've been loyal patients of this medical office for a considerable time. While Dr. Qazi is highly skilled, scheduling with him can be challenging due to limited availability. Najmi and Kausar are outstanding team members, with Kausar particularly notable for her exceptional and proactive approach to patient support.

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RA

Rabia A. Google one year ago

Rating

Excellent!

Fantastic medical care with warm welcoming staff

Delightful medical facility. The front desk staff were incredibly welcoming and handled my inquiry with speed and professionalism. Impressively spotless environment as well!

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S-

Sully -. Google one year ago

Rating

Excellent!

Excellent healthcare experience at oakwood medical center

I recently signed up at Oakwood and am thoroughly satisfied with the care provided by the physicians. Additionally, the administrative team has been incredibly supportive in addressing all of my questions and concerns.

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FH

Farida H. Google one year ago

Rating

Great!

Compassionate care from an amazing medical team

I've been a patient at this medical practice with my family for many years, and I can confidently say they are incredibly supportive and compassionate. The entire staff demonstrates tremendous dedication, but I want to specifically highlight Kauser and Malika, who have been exceptionally kind and attentive. My sincere appreciation goes out to them for their outstanding service.

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For practice staff

Respond to patient reviews

Monitor satisfaction trends

Generate CQC evidence reports

Claim & Manage Profile
Trusted by GP practices across the UK
Practice Response Rate
0.00%

Shows how often this practice responds to patient reviews and feedback.

About the GP

  • Accepts all feedback, both positive and negative.

Contact Information

  • 0121 4110346
  • Sparkhill Prim. Care Ctr 856 Stratford Road Birmingham B11 4BW

Patient Experience Summary

Feedback on this practice reflects a mixed picture with significant variation in patient experience. Appointment booking emerges as a persistent challenge, with patients reporting difficulties securing consultations, unresponsive callback systems, and unreliable online platforms. Reception experience is similarly polarised, with some patients praising courteous and supportive staff while others describe dismissive, rude, and unprofessional conduct. Communication inconsistencies are frequently cited, including contradictory information between different staff members and poor follow-up on test results and referrals.

Clinical care receives more consistent positive feedback, with many patients appreciating the professional expertise and compassionate approach of doctors and nursing staff. However, concerns about waiting times, long phone hold periods, and the practice's organisational systems persist across multiple reviews. Patients also note variability in service quality depending on which staff member they encounter, suggesting inconsistent standards across the team.

The practice environment is generally described as clean and well-maintained. Overall, while individual clinical professionals are frequently commended for their dedication and care, systemic issues around appointment accessibility, reception courtesy, communication clarity, and operational responsiveness require attention to improve the patient experience.

Appointment

42.18 %
Poor

Reception

48.76 %
Poor

Cleanliness

72.45 %
Great

Care

58.21 %
Average

Respect

51.89 %
Average

Seen on time

45.63 %
Poor
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