Oakwood Surgery

Professional and punctual medical care

Exceptional service from both medical personnel and physicians. My wife and I recently attended an in-person consultation with a female doctor who was incredibly professional and punctual. We were thoroughly satisfied with our experience, which is reflected in the clinic's impressive GOOD rating from an unannounced CQC inspection.

Efficient online booking makes healthcare a breeze

Delighted with the recent online booking method via accurx, which consistently ensures I secure an appointment within seven days The administrative team remains incredibly supportive and responsive, despite experiencing high workload demands I will definitely endorse and suggest this medical practice to others

Exceptional healthcare with compassionate and attentive staff

Throughout our long-standing relationship with this medical practice, my relatives and I have consistently encountered nothing but exceptional service. The entire team, from physicians to support staff, has consistently demonstrated remarkable compassion and attentiveness. Just recently, when I required a consultation with a general practitioner, they accommodated me with an immediate appointment. I was genuinely impressed and deeply appreciative of the high-quality care I received. Moreover, whenever I need to request a repeat prescription, the administrative staff handles my request efficiently and promptly on the same day. This remarkable group of healthcare professionals has been an invaluable resource, and I truly cannot imagine managing our medical needs without their outstanding support. My heartfelt thanks to them!

Compassionate care that truly makes a difference

Exceptional customer support that showed genuine compassion, particularly when assisting older individuals, and successfully helped us feel completely comfortable and relaxed.

Professional care and compassionate medical team

Smooth surgical procedure carried out by a competent medical team. The personnel are incredibly welcoming, with special mention to Kossar, the office manager, who consistently demonstrates exceptional care and support. I particularly endorse Dr Miriam, who was instrumental in diagnosing and treating my young child - her expertise has been outstanding.

Amazing doctor who truly cares about patients

Dr. Waiel Elfazari is truly exceptional - a consummate professional with remarkable medical expertise and genuine compassion. He consistently demonstrates an outstanding ability to engage with patients, carefully listening and providing attentive care. Additionally, the administrative staff at the practice deserve significant praise; they maintain an excellent standard of service even when facing high-stress situations and challenging patient interactions, always striving to be as helpful as possible.

Friendly service that went above and beyond

The employees were incredibly courteous and went above and beyond to assist me in every way possible.

Exceptional healthcare with compassion and dedication

Repeatedly, my interactions with this medical practice have been truly outstanding. Even under significant administrative and front desk challenges, the staff consistently demonstrate extraordinary dedication to patient care. Their professionalism is unwavering, and the quality of service they deliver is absolutely top-tier. The entire clinical team—from healthcare assistants to nurses and doctors—has consistently provided excellent support. Their commitment is genuinely appreciated. We have consistently experienced compassionate treatment, with each medical concern being addressed comprehensively and carefully. Every patient interaction reflects genuine respect and thorough attention. I want to express my heartfelt gratitude to the entire team for their remarkable daily efforts, especially considering the current strains on the NHS healthcare system. Their work is truly commendable. THANK YOU.

Compassionate care from an exceptional medical team

Dr. Waeil is an exceptional physician who truly demonstrates compassion and attentiveness during consultations. He genuinely listens to patients' concerns. Nurse Najmi was also excellent, and the blood test was performed with remarkable gentleness. The receptionists are managing significant workload and patient demands, yet they consistently strive to provide the best possible assistance. Keep maintaining this high standard of care.

Compassionate care from a top-notch medical team

The front desk staff are incredibly warm and hospitable. The doctors are compassionate and make patients feel completely at ease during consultations.

Brilliant doctors, terrible staff at this clinic

The doctors, Dr Al Qazi and Dr Vivani, are excellent, but the staff's behavior is unacceptable. They are incredibly rude, preventing patients from speaking and becoming defensive when questions are asked. I've attempted to contact management multiple times, but they consistently respond with vague promises about getting back to me, which is highly unprofessional. Recently, I encountered a serious issue when trying to get an appointment for my 9-month-old baby. The staff is re-registering us at the surgery, but after more than a week, they haven't confirmed our registration status. Their refusal to let me see a GP or access our medical history is completely unacceptable. To make matters worse, their phone service is abysmal - you wait on hold for an extended period, only to have the call abruptly disconnected. This entire experience has been utterly disgraceful and frustrating.

Terrible service and zero patient care at surgery

Absolutely dreadful medical practice! They consistently refuse to schedule any appointments, whether routine or urgent, no matter the patient's circumstances!!! Steer clear of this general practitioner's office at all costs.

Frustrating wait with glimpse of hope for care

After years of only seeing locums, pharmacists, or nurses, I finally saw my actual named GP. While Nurse Saima and Dr Al Kazi are competent and caring professionals, I still experience significant anxiety about making appointments. The practice's management is poor, with seemingly little patient consideration - today I waited 2.5 hours for an injection and ultimately had to reschedule. Their patient processing needs serious improvement, and they should prioritize appointments with long-term doctors instead of constantly rotating locums. Follow-up is abysmal; blood test results are never communicated proactively, forcing patients to chase repeatedly. Staff competence varies dramatically depending on who you encounter. Most medical practices have frustrating elements, but this surgery is exceptionally slow and inefficient in addressing patient needs. That said, some truly exceptional doctors like Dr Wale, Dr Khan, and Dr Miriam demonstrate the potential quality of care. If only the practice could retain these skilled professionals as permanent staff rather than relying on agency workers.

Azam provides soothing and supportive spiritual guidance

I consulted with Azam and found her to be incredibly warm and supportive during our conversation. She provides a genuinely comforting experience, and I would definitely suggest scheduling a session with her.

Worst customer service ever from incompetent staff

Completely incompetent and stunningly dim-witted

Worst medical practice ever terrible service and care

This doctor's surgery represents one of the most poorly managed medical practices I've ever experienced. The entire process is marred by unacceptably long phone wait times, unhelpful receptionists who seem intent on rushing through calls, and significant delays. Booking an appointment with a doctor has become nearly impossible, and I've been unable to secure a consultation for an extended period. The administrative system appears completely disorganized, with no clear accountability mechanisms in place. Promised call-backs and same-day appointment confirmations consistently prove to be empty assurances, and the online booking platform remains perpetually unreliable. When attempting to address these concerns, staff members dismissively claim that other patients have not encountered similar difficulties. During a recent attempt to utilize their online appointment service, I was prevented from seeing a doctor despite the critical nature of my medical condition. Instead, I was redirected to a practice nurse/doctor who erroneously prescribed medication inappropriate for my illness. The complete lack of professional care and concern in handling my case was profoundly disappointing. The surgery's physical space frequently appears deserted during in-person visits, yet obtaining an appointment remains an incredibly frustrating experience. Telephone communication proves equally futile—I recently spent over an hour on hold, ultimately abandoning my attempt to speak with someone out of sheer exasperation. Furthermore, after completing a blood test, I received no communication from the surgery regarding my results. Surprisingly, it was a local pharmacy that contacted me to highlight my elevated cholesterol levels and recommend medication. No medical professional from the surgery reviewed my test results or provided any guidance. My subsequent attempts to contact the practice about this matter were unsuccessful, with repeated promises of a doctor's callback remaining unfulfilled. This surgery appears to be in direct contravention of the Care Standards Act 2000, which explicitly requires healthcare providers to ensure safe, effective, and high-quality patient care. The act mandates that healthcare services be managed to promote patient well-being and dignity—standards this practice has comprehensively failed to meet. Moreover, the NHS Constitution guarantees patients the legal right to timely healthcare access, including receiving diagnostic test results and appropriate follow-up care. The entire system is fundamentally chaotic, incompetently managed, and fundamentally unfit for purpose. Consequently, I cannot in good conscience recommend this surgery. Its blatant disregard for care standards, communication failures, and systematic neglect of basic legal requirements make it a healthcare provider to be absolutely avoided. I will be actively seeking registration with an alternative practice, as this current surgery falls dramatically short of the legally mandated care standards.

Terrible surgery with rude staff and zero help

AVOID; One of the most poorly run medical practices I have ever encountered, with endless phone wait times and receptionists displaying a lack of professionalism and an unwarranted sense of importance, particularly the Indian woman with dyed hair who provides incredibly disrespectful responses to even the simplest inquiries. Constant false promises of return calls and follow-ups regarding appointments, with their online system being completely unreliable and prone to technical issues. When attempting to report problems, patients are immediately blamed and told everything is working fine for others, only responding effectively when threatened with escalation. Incompetent reception staff and a fundamentally mismanaged clinic - steer clear at all costs. I'm thrilled to be leaving this practice due to their appalling, discourteous treatment of patients. With the exception of Al-Qazi, Kosar, and the excellent blood test technician, the majority of staff desperately need training in basic customer service and compassionate patient care.

Great service from a helpful booking assistant

Davinder promptly scheduled my physiotherapy consultation without delay. I had been waiting for this appointment for over half a year, and until now, no one had taken the initiative to set it up. My sincere appreciation goes to Davinder.

Terrible healthcare experience with incompetent staff

Absolutely terrible medical practice with incompetent front desk staff who consistently fail to schedule proper doctor appointments. Instead, you're always pawned off to clinicians who seem completely lost and unable to provide competent care. Without a doubt, the most frustrating and ineffective healthcare experience I've encountered.

Exceptional care from a dedicated clinical pharmacist

I was truly appreciative of the Clinical pharmacist Mr Samir, who expertly suggested all the essential diagnostic tests. Moreover, he proactively reached out with a phone call once the results were available. A heartfelt thank you for your exceptional care and support.