Oakwood Surgery

Exceptional care and support from start to finish

Exceptional customer support with attentive assistance and valuable guidance

Endless wait for a simple doctor's appointment

I brought my child to her scheduled visit, and we've been sitting here for over 60 minutes past the designated time. The pace is incredibly sluggish, and the overall experience has been nothing short of frustrating.

Frustrating medical care with zero personal attention

Over the past five years, despite anticipating a surgical procedure, I've never actually encountered the surgeon face-to-face. My interactions have been limited to phone consultations where I'm expected to verbally explain my symptoms, without ever receiving an in-person physical assessment. When the pain became unbearable, I was compelled to contact the 111 service and visit an out-of-hours medical facility, which subsequently emailed Oakwood recommending urgent medical intervention. However, no follow-up materialized. Additionally, prescriptions prescribed via telephone have consistently failed to be processed at the pharmacy. The entire medical journey has been thoroughly unsatisfactory and frustratingly inadequate.

Exceptional care and support from incredible staff

I deeply appreciate the exceptional help and guidance I received from the dedicated staff members who played a crucial role in addressing my medical inquiry and facilitating the required treatment arrangements. Sincere gratitude goes out to the clinical pharmacist, receptionist, and manager for their outstanding support. A heartfelt thank you.

Fantastic healthcare service with caring staff

Throughout my entire life, I've been a patient at this medical practice, and I can confidently say the front desk staff have consistently been exceptional. The nursing and medical professionals have always demonstrated genuine kindness and support. The appointment scheduling application is a fantastic feature, and I've consistently experienced minimal wait times or received prompt triage consultations. My sincere appreciation goes out to Geraldine and the entire team.

Terrible service and racist attitude at clinic

The receptionist and management display an absolutely revolting and shameful demeanor, consistently treating patients with rudeness and disrespect as if they were subhuman. It's unacceptable that they believe they can mistreat people without consequences. I'm certain the government doesn't fund healthcare professionals to demean patients or treat them like garbage. While they may have gotten away with this behavior in the past, that ends now. I've submitted a comprehensive and serious complaint to the Department of Health & Social Care, requesting a thorough investigation into this matter. I am prepared to provide detailed statements documenting the staff's appalling attitude and will ensure every aspect of this unprofessional conduct is examined. We are fed up with these disgraceful, potentially racist staff members who seem to think they can protect each other. When I escalate this issue to the proper authorities, significant changes will occur. The doctors must take immediate action to address and resolve this unacceptable situation.

Exceptional yemeni healthcare professional saves the day

A top-tier physician from Yemen, truly among the most exceptional medical professionals globally

Worst medical experience ever at oakwood surgery

I've undergone numerous medical procedures, but the experience at Oakwood surgery was by far the most frustrating. Their staff, particularly the receptionist, demonstrated an unprecedented level of unprofessionalism. Despite instructing patients to book through an online link, they consistently fail to provide actual appointments, and when they do, it's typically with a pharmacist. The entire process is completely absurd and unacceptable.

Worst pediatric care ever avoid at all costs

If you have children, steer clear of this medical practice. Their service is absolutely dreadful and completely unacceptable.

Terrible breach of medical privacy concerns

Zero privacy for patients

Terrible medical practice with zero customer service

This surgical practice is absolutely terrible Scheduling appointments is impossible and they're never responsive Even when you manage to reach them, they hang up abruptly The staff communication is completely inconsistent It's absolutely absurd I'm convinced a elementary school student would handle customer service more professionally And manage booking appointments more effectively

Lifelong care with compassionate and professional staff

I've been a patient at this medical practice since my earliest days, so they've been my healthcare providers for decades. Today, I brought my son in for an appointment. The receptionist, Davindar Gaher, was exceptionally courteous and efficient during our visit. I want to express my sincere appreciation for her outstanding service.

Terrible service and unprofessional medical staff

The receptionist's behavior was utterly appalling and shameful, consistently displaying a disrespectful and degrading attitude towards patients. They seem to believe they can mistreat people without consequences, treating individuals like worthless objects. It's unacceptable that they appear to think the government pays them to demean patients and act unprofessionally. Despite their history of getting away with such conduct, this time they will be held accountable. This is the United Kingdom, where such treatment is unacceptable, and we have formally reported these serious issues to the Department of Health & Social Care. These staff members are well-compensated yet seem to view their job as an opportunity to toy with people's lives, mistakenly believing patients will remain silent. We are committed to pursuing this matter to its fullest extent, ensuring they are replaced with compassionate and respectful personnel.

Terrible experience with unprofessional medical staff

Absolutely terrible surgical experience. The front desk staff displays an incredibly unpleasant attitude. Their policies seem to be constantly shifting and inconsistent.

Terrible service destroys hope for elderly care

I was utterly frustrated when my elderly father couldn't secure a medical appointment 🙄 The disrespectful handling of senior patients was so appalling that I was forced to involve PALS. The receptionists displayed an arrogant attitude, seemingly oblivious to their own potential future vulnerability. Their callous and heartless behavior suggests they believe they'll never experience aging or illness - though I hope their own karma comes swiftly given their cruel treatment. This GP surgery is fundamentally broken and deserves complete shutdown. The entire experience was an absolute waste of time, characterized by reprehensible management and a total lack of compassion towards vulnerable patients, especially the elderly.

Friendly nurse makes flu shot a breeze

I received my seasonal influenza vaccination at the Oakwood medical center today, and the personnel were exceptional. Anusha, in particular, stood out for her compassionate and professional approach. She meticulously reviewed every detail during the procedure, demonstrating remarkable care. I am truly grateful for her attentive service.

Inconsistent care and frustrating medical office experience

The surgical practice is a complete disaster. The front desk staff constantly change their protocols on a whim, creating endless confusion. What the nurses communicate contradicts what the receptionists enforce. Case in point: I couldn't complete a blood test because a nurse was absent, and then I was instructed to use an online booking method, which differed from my previous telephone scheduling. Despite being told by medical professionals that telephone appointments are permissible, the receptionists consistently block these requests. I've been a patient here for a quarter-century, and the quality has dramatically deteriorated since the pandemic, transforming into an utterly frustrating experience.

Worst healthcare experience ever terrible service

The service is absolutely abysmal. The reception staff are incredibly pompous and unhelpful, making it impossible to schedule appointments, even in urgent situations. After being a long-time client due to family connections, I'm desperately seeking to switch providers. I strongly advise steering clear of this place, particularly their newly implemented appointment booking app, which is completely nonsensical and frustrating.

Terrible service at oakwood surgery for muslims

Avoid visiting Oakwood Surgery as their staff demonstrates a clear lack of professional competence and appears to display discriminatory attitudes towards Muslim patients.

Horrible healthcare experience with discriminatory staff

The staff here are completely unprofessional, with management and front desk personnel displaying discriminatory attitudes. The reception area is hostile, and patients are treated with utter disregard and contempt. Their lack of basic human respect is shocking and unacceptable.