Oakwood Surgery

Unprofessional staff putting patients at serious risk

The quality of service continues to decline... During my recent visit, I was shocked to see a mere child manning the reception desk, utterly unqualified to assist an elderly woman with a basic inquiry. Moreover, one of the staff members, an Asian woman, displayed an alarmingly harsh demeanor towards patients. It's truly disgraceful how these individuals seem to carelessly handle matters that directly impact patients' well-being and safety.

Worst medical experience ever unprofessional doctor

Completely useless medical professionals, I struggled to secure an appointment after waiting two months with a new physician. He appeared unprofessional and lacking proper medical demeanor. The doctor became inexplicably hostile towards me without any justification. When I confronted him about his inappropriate conduct, he rudely suggested I never schedule another consultation with him. His treatment left me deeply distressed and frustrated with the entire experience.

Terrible service puts vulnerable patients at risk

Terrible medical procedure, and if I were closer, I'd definitely seek an alternative for my mother. I've wasted nearly an hour on hold, trying to explain to an incompetent employee that my elderly mother lacks the technological skills to navigate an online booking platform, rendering it completely useless for her. This is the inevitable result of hiring poorly compensated staff who seem more interested in chatting and browsing the internet than actually addressing customer concerns.

Terrible healthcare experience worst doctors ever

absolute worst service imaginable the staff and management seem completely indifferent to patient care scheduling is a joke with appointments running perpetually behind and the medical professionals appear disinterested in actually diagnosing or addressing health concerns their only solution is to recommend painkillers i'm thrilled to be leaving this incompetent medical practice what a total waste of everyone's time

Worst medical experience ever terrible healthcare service

Completely useless medical staff and front desk personnel. They're all incredibly discourteous and unprofessional. They consistently fail to respond, and when they do, you're lucky to get an appointment scheduled within a week. Dr. al qazi is notorious for asking patients what medication they want instead of professionally recommending appropriate treatment. They'll readily prescribe methadone simply because a patient requests it.

Terrible service and impossible to get appointments

Scheduling an appointment here is incredibly frustrating. Despite multiple attempts through their online booking system, we've received zero callback responses. Any communication attempts are redirected to a pharmacist or healthcare center. The reception staff are consistently dismissive and impolite. Securing an in-person consultation seems completely impossible.

Amazing customer service beyond expectations

I extend my heartfelt appreciation to Najmi and Maryam (Receptionist) for delivering top-tier professional assistance, consistently demonstrating exceptional dedication in supporting myself and my loved ones. Wishing them continued success and hoping they maintain their outstanding level of service.

Unprofessional doctor who misunderstood my health needs

Attempted to remove me from my long-standing prescription and falsely claimed I struggled with alcohol abuse, which is completely untrue. Their conduct was absolutely appalling.