Oakwood Surgery

Terrible customer service wastes my precious time

You call their number at 8:30, spend 20 minutes on the line, only to be informed that no appointments are available today.

Rude staff, but dr claudio saves the day

The absolute worst general practice we've encountered. The reception staff are incredibly discourteous (in my view, they're completely unsuitable for their roles). I attempted to schedule an appointment today, but they simply disappeared. They suggest calling at 8:30, and when you do, they immediately inform you that everything is fully booked (how could this possibly happen in mere seconds?!) No one picks up the telephone. I will definitely file an official complaint with the NHS and will not let this matter rest. Shame on you, staff! Brief update. We recently saw Dr. Claudio, and for the first time, I was genuinely satisfied with the visit. He is undoubtedly the most exceptional physician we've ever had at this practice.

Amazing local service that never disappoints

This location truly stands out as the top choice in the neighborhood.

Worst medical service ever experienced in my life

Absolute mockery, not medical care. They claim to start answering phones at 8:30, yet when I called at 8:31, their voicemail already declared no appointments available. I've been unwell for four days, struggling to reach them while caring for a sick child and feeling terrible myself, and they still refuse to assist, even with a doctor's referral. What's the point of paying insurance in this country if they provide absolutely no support?

Terrible service with zero customer communication

Attempting to schedule a booking is impossible - they never pick up! I've been attempting to reach them for two whole hours without success.

Friendly staff make shopping at shirebrook awesome

The store at Shirebrook is fantastic, and the employees are incredibly friendly and welcoming.

Heartbreaking failure of compassion in healthcare system

My spouse is receiving end-of-life care, and a district nurse visited. When she contacted the medical practice seeking guidance, the physicians claimed they couldn't spare time to assist someone nearing death - a consultation that would have only required two minutes. Upon calling the emergency medical helpline (111), they were equally shocked and dismayed by the healthcare professionals' handling of our situation, describing the doctor's approach as thoroughly unprofessional.

Fantastic pharmacy with friendly staff and great prices

I always rely on this pharmacy for my personal care essentials, prescription needs, and health consultations. Their staff goes above and beyond with exceptional service, demonstrating deep expertise and an incredibly warm, welcoming demeanor. What truly sets them apart is their incredibly competitive pricing—I've actually had to double-check their price tags for items like shampoo and wet wipes, they're so surprisingly affordable. The pharmacy is so outstanding that I'd willingly travel a considerable distance to continue using their services. Fortunately, it's conveniently located right near me, which makes this an absolute perfect situation. I highly recommend you give them a try and experience their fantastic service for yourself.

Unhelpful doctor dismisses serious health concerns

I visited the clinic today and encountered a deeply unsatisfactory interaction with Dr Moffet. When I shared my medical symptoms and worries, he was notably dismissive and verged on being discourteous. The symptoms I described clearly align with serious health concerns outlined on the NHS website, yet he claimed that I do not meet the NHS's "strict referral criteria". Upon independently reviewing these criteria after leaving the appointment, I discovered that I actually qualify for an urgent referral. When I challenged him and requested specific details about the referral requirements, he refused to provide clarity, instead suggesting I consult another physician or seek private medical care. His response was utterly unacceptable and unprofessional.

Compassionate staff help but system fails patients

Attempting to schedule a follow-up appointment at Bullfarm surgery has been challenging due to online system access difficulties, compounded by my hearing impairment and autism. Lorna has been incredibly supportive in helping me navigate these challenges via email, and I'm immensely grateful for her assistance in alleviating my anxiety during this process. Unfortunately, it seems Lorna is currently unavailable, leaving me uncertain about how to proceed. After sending an email requesting help, I received a response that disregarded my specific needs, simply instructing me to either visit in person or book online. The email from the "prescription email team" at Oakwood surgery appeared to overlook my individual circumstances, with information that was not clearly presented on their website. This experience has been thoroughly disheartening.

Reliable and welcoming medical service every time

Always able to schedule quickly with super welcoming staff

Terrible communication and scheduling at this clinic

I had scheduled an appointment for my child on December 12th. A friendly receptionist contacted me to reschedule for December 13th due to nurse unavailability. Upon arriving for the rescheduled appointment on the 13th, I discovered it had been unilaterally postponed to January 9th without any notification or communication. To add insult to injury, I received a survey text message today (15/12) that was addressed to another patient, not even my own name.

Frustrating appointment booking system ruins my day

Been attempting to book since September 22nd, and by 8:50am each morning, all slots are already gone? Absolutely absurd. There should be regulations against booking every single appointment immediately. Whatever happened to the traditional method of calling later in the day to secure a slot? This is genuinely terrible service - I've never encountered such difficulty getting an appointment anywhere else before.

Amazing doctors who truly care about patients

I visited Oakwood surgery today, and they were incredibly supportive following the challenges with Riverbank's closure. The staff, particularly a wonderful staff member named Kelly, were exceptional and deserve recognition. I consulted with Dr. Kia, who I believe is the most outstanding physician I've encountered in a very long time. He is truly an exemplary medical professional. If all doctors demonstrated the same level of compassion, empathy, and consideration as him, patients would feel completely at ease. I am genuinely grateful to him for helping me feel relaxed and comfortable, which is quite different from my usual anxious medical experiences. My sincere thanks to everyone involved.

Relief from spinal stenosis after great medical care

My spinal stenosis condition has been expertly handled and controlled. The sole challenge I'm experiencing is scheduling and securing a consultation.

Urgent communication needed with store manager

Could Lorna English, the Manager, kindly give me a call?

Terrible service leaving patients without critical medication

Utterly frustrated! I've been attempting to contact them DAILY! For a fortnight, I ring at 8:30 and get told they're 'not accepting appointments', so I retry, only to encounter busy lines and constant redirects. I've been without my medication for two weeks, and when I finally secured a phone consultation, the doctor was incredibly discourteous, refusing to renew my standard prescriptions and abruptly terminating our conversation. This is my inaugural experience with Oakwood, and it's been nothing short of a complete disaster. When I eventually get through, there are zero available appointments? Completely unacceptable.

Great service despite long queue

Once more, the employees were accommodating and welcoming. Despite being 24th in line earlier today, my wait wasn't extensive, and the receptionist was delightful. I consistently find no issues with their service, so thank you once again xx

Understaffed clinic fails parents and babies

Absolutely dreadful medical experience. The staffing situation is perpetually inadequate. I understand the NHS is under immense pressure, but it's unacceptable to have just a single nurse handling infant vaccinations, with no backup when staff are unwell. Securing time away from work is incredibly challenging, and it feels unreasonable to be expected to transport my child to childcare immediately after receiving his shots. They desperately need to expand weekend appointment availability for working parents who find weekday scheduling impossible!

Compassionate care despite long wait times

In an era where medical scheduling can be challenging, I surprisingly haven't experienced any difficulties, despite needing frequent visits. While the morning phone wait can be lengthy, the staff genuinely work hard to assist you promptly. All things considered, we're fortunate to have such a responsive healthcare service.