Oakwood Surgery

Fantastic local health service with caring staff

They have significantly enhanced their service during challenging periods. They've expanded their staff, and most of the personnel I've interacted with over the past couple of years have been delightful. Instead of attempting to schedule an appointment by phone, I now wait outside at 8:30 after dropping the kids at school and can typically secure a same-day consultation. This represents a substantial improvement since they assumed management of my Bull farm medical practice, which previously had virtually no doctors available on most days. You do need to rely on the Woodhouse practice quite extensively. However, I'm not bothered by this since I can drive, and they are considerably superior to my previous general practitioners.

Fantastic service with helpful knowledgeable staff

Exceptional service with top-notch guidance and support

Exceptional care and support from friendly practice

I've been handling medical matters for my mother recently, and I must say, my interactions with this practice have been nothing short of exceptional. The phone lines are incredibly efficient, with minimal wait times, and the reception staff are consistently warm and accommodating. Scheduling appointments is a breeze, and the overall level of support is truly commendable. I couldn't be more satisfied with the quality of care and service provided. A truly outstanding GP experience that deserves recognition.

Nightmare phone system destroys patient healthcare access

The phone system is absolutely atrocious. Securing an appointment feels like battling for rare concert tickets. Most attempts result in no dial tone, and when you miraculously reach a live person, they restrict you to an absurdly narrow window between 8:30 and 9:00, creating a massive bottleneck for patients. Then they have the audacity to demand personal medical details from someone who isn't even a doctor. This dysfunctional approach undoubtedly deters countless patients, with the likely consequence that numerous critical symptoms are being dismissed and neglected simply because people can't successfully contact their general practitioner.

Compassionate care at oakwood surgery through challenging times

We often overlook the valuable services right in front of us. Admittedly, there have been challenges in communication, but considering the unprecedented pandemic, it's understandable that people have felt frustrated. From my perspective, the medical receptionists have been consistently courteous. I acknowledge that in the past, some staff may not have been as friendly or welcoming, but it's crucial to recognize the difficulty of their role, enduring daily verbal abuse and discourteous interactions. Recently, I consulted Dr. Petkova, and she was truly exceptional. Her assistance was deeply appreciated; she took the time to listen carefully and provided an insightful assessment of my condition, which ultimately proved to be remarkably accurate. Having been a patient at Oakwood Surgery for 19 years now, I can confidently say I've consistently received excellent care from outstanding medical professionals.

Compassionate care for my elderly mother's needs

I have absolutely no complaints about this medical practice and how they've supported my elderly mother recently. Whenever I've requested a doctor's consultation about her discomfort, they've been incredibly prompt in their response. Dr Sidaway even made a house call on the very day I reached out, providing her with a cortisone injection. My sincere appreciation goes to them.

Caring professionals who truly make a difference

Truly outstanding personnel who demonstrate remarkable professionalism, effectiveness, and genuine care - they absolutely merit greater recognition for their exceptional work and dedication.

Challenging but reliable medical support through the years

Despite the challenges in accessing support, the surgery has consistently been a reliable healthcare provider throughout my life, stepping in during critical moments. I've consistently succeeded in securing appointments or receiving callbacks from doctors to address my medical concerns and prescription needs. The staff have been exceptionally friendly, and in my personal experience, the doctors are truly excellent. I'm grateful for their assistance in helping me recover this week when I was most vulnerable.

Quick and efficient medical care today

I've been registered with this medical practice for a couple of years, but today was the first time I needed their help. I called at 8:35 in the morning and was offered an appointment by 9:50. Once I arrived, I spent just 10 minutes in the waiting area before being called in. The young physician was extremely competent, quickly identifying my condition and prescribing three different medications that were ready for me at the adjacent pharmacy. I'm thoroughly satisfied with the entire experience.

Terrible customer service with endless phone frustration

I made repeated attempts to contact the service this morning, only to be repeatedly transferred to an operator who then abruptly disconnects the call. This is completely unacceptable, especially when I'm trying to schedule an urgent appointment for my daughter following advice from the accident and emergency department.

Loyal patient praises caring doctors through challenging times

I've been a patient at this medical practice for over a decade, and despite occasional challenges in scheduling appointments, I've always managed to secure one. The general practitioners here have been incredibly supportive of my family, offering referrals when necessary. Obtaining my medications has never been problematic, and I've consistently received warm and helpful treatment from the start. Although some have suggested I switch to another surgery, I remain thoroughly satisfied with the service provided. I want to express my gratitude to all staff who have cared for my family throughout the years and continue to do so. Dr. De Silva and Dr. Butt have been particularly exceptional in treating our family, though other healthcare professionals have also been noteworthy. Considering the negative comments about this practice, I hope people understand the immense pressure these doctors and staff are experiencing, especially with increased local housing development and no corresponding new medical facilities. The COVID-19 pandemic has undoubtedly added to their challenges. My advice to fellow patients is simple: when contacting your GP surgery, approach the staff with kindness and patience, recognizing that they are genuinely doing their best under difficult circumstances.

Worst medical practice ever horrible service

I'm compelled to award just one star, though even that feels too generous. This medical practice is utterly deplorable. In an entire year, I've only attempted to contact them twice, both times for my young daughter, and I deliberately avoid them whenever possible. During both instances, despite their supposed commitment to prioritizing pediatric care, they refused to see my 7 and 8-year-old child. Instead, they repeatedly advised me to call 111, which would inevitably lead to a lengthy and unnecessary A&E visit. The second time, I simply needed antibiotics, but their system is completely dysfunctional. The receptionist instructed me to call back the next morning, and I'm certain I'd still be unable to secure an appointment - apparently, one must physically queue outside before the clinic opens to have any chance of seeing a doctor. It's absolutely outrageous! People constantly praise the NHS and its supposedly free healthcare, but I strongly disagree. After all, it's hardly "free" when working citizens pay taxes and prescription costs. This experience has been nothing short of infuriating.

Worst surgical experience ever in nottinghamshire

Would assign zero stars if feasible - absolutely the most atrocious medical procedure in all of Nottinghamshire!!

Frustrating communication with my local medical practice

I've been a patient at this medical facility since I was born, but I'm perplexed by how much more approachable and accessible the front desk staff are at other clinics in the Ashield and Mansfield areas. This communication barrier has persisted for an extended period, and I'm genuinely seeking an explanation for why my current practice seems to struggle with basic receptionist interactions. Can someone shed light on this ongoing issue?

Friendly service and quick appointment at oakwood

I recently switched from my long-standing medical practice to Oakwood Medical Centre due to its proximity to my current residence and challenges in scheduling appointments at my previous surgery. The reception staff at Oakwood were incredibly friendly and supportive during my registration process. I completed my registration on Friday and was delighted to secure a morning appointment by Monday. The general practitioner was attentive, genuinely listened to my concerns, and provided me with suitable medical care. My initial encounter as a patient at Oakwood was thoroughly positive and reassuring.

Grateful for the exceptional oakwood staff support

I want to express my gratitude to the entire team at Oakwood for their incredible effort and dedication.

Heartless staff crushed my spirit during cancer treatment

Appalling conduct by the front desk personnel....after mistakenly emailing my presentation to incorrect medical professionals, the staff attempted to dismiss me and send me home without my document! I was extremely weakened following chemotherapy and feeling utterly exhausted. I sincerely wish no one experiences such a distressing situation......Celebrate international women's day!!!

Dangerous healthcare and frustrating appointment system

Absolutely dreadful service. Waited a staggering fortnight just to secure an appointment. Spent two consecutive days battling an automated phone system, constantly being told all lines were occupied and to try again later. Their inability to allow advance bookings is completely impractical for someone in my profession. When I finally saw the physician about my persistent cough, they merely prescribed allergy medication. Shockingly, I was hospitalized the very next day with a serious chest infection.

Frustrating healthcare communication nightmare with zero help

I contacted 111 because my appointment confirmation was delayed. The service claimed the medical practice would reach out within half a day. An unidentified caller briefly connected and immediately disconnected. Subsequently, I received an automated message suggesting I call back if urgent. Upon redialing, I found no accessible options unless it was a critical situation. What's my next move? Call 111 again? I'm completely baffled by how challenging it is to simply communicate with a healthcare provider annually... Absolutely ineffective system. 😢

Impossible access to gp service leads to suffering

I've been struggling to secure a medical appointment daily, ultimately forcing me to seek emergency care at A&E for treatment that should have been provided by my GP. This delay has significantly worsened my health condition. I communicated with the practice team, emphasizing the urgency of my medical issue and requesting an immediate GP consultation. However, I was simply instructed to "make an appointment" despite their policy of only offering same-day slots, which are consistently fully booked. An urgent and comprehensive review of their service is absolutely critical. I'm aware of multiple elderly and immobile patients who are being denied essential medical treatments and screenings due to Oakwood's virtually impenetrable access barriers. The GPs themselves are competent... when you can actually manage to see them. I intend to file a complaint with the CQC, though I'm skeptical about any meaningful change resulting from it.