Oakwood Surgery
Bad! (90 reviews)
Bad! (90 reviews)
Feedback reveals a practice with significant operational challenges that substantially impact patient access to care. Appointment booking remains the most pressing concern, with patients reporting difficulty reaching the practice by phone, inability to secure advance appointments, and same-day slots filling within minutes of opening. Phone system failures, including disconnections and prolonged waiting times, are consistently cited across reviews. Reception experience is mixed, with some patients describing courteous and accommodating staff, whilst others report discourteous interactions and unhelpfulness when attempting to book or communicate.
When patients successfully access care, clinical outcomes are generally positive, with doctors described as competent and responsive. However, access barriers create significant frustration and have reportedly led some patients to seek emergency care unnecessarily. Several reviews highlight concerns about communication breakdowns, insufficient staffing, and poor organisation affecting service delivery. The practice appears to struggle with managing demand relative to available capacity, creating a bottleneck that prevents many patients from obtaining timely appointments.
Positive feedback acknowledges the efforts of supportive staff members and the quality of medical care provided once accessed. However, the overwhelming pattern across reviews indicates that appointment availability and booking experience remain critical barriers to service, overshadowing positive aspects of clinical care and limiting the practice's ability to meet patient needs effectively.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
Respond to patient reviews
Monitor satisfaction trends
Generate CQC evidence reports
Claim & Manage ProfileShows how often this practice responds to patient reviews and feedback.
Feedback reveals a practice with significant operational challenges that substantially impact patient access to care. Appointment booking remains the most pressing concern, with patients reporting difficulty reaching the practice by phone, inability to secure advance appointments, and same-day slots filling within minutes of opening. Phone system failures, including disconnections and prolonged waiting times, are consistently cited across reviews. Reception experience is mixed, with some patients describing courteous and accommodating staff, whilst others report discourteous interactions and unhelpfulness when attempting to book or communicate.
When patients successfully access care, clinical outcomes are generally positive, with doctors described as competent and responsive. However, access barriers create significant frustration and have reportedly led some patients to seek emergency care unnecessarily. Several reviews highlight concerns about communication breakdowns, insufficient staffing, and poor organisation affecting service delivery. The practice appears to struggle with managing demand relative to available capacity, creating a bottleneck that prevents many patients from obtaining timely appointments.
Positive feedback acknowledges the efforts of supportive staff members and the quality of medical care provided once accessed. However, the overwhelming pattern across reviews indicates that appointment availability and booking experience remain critical barriers to service, overshadowing positive aspects of clinical care and limiting the practice's ability to meet patient needs effectively.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Martin D.
5 years ago
Bad!
Frustrating appointment booking system wastes my time
Attempting to schedule an appointment was an absolute nightmare. I started calling right when they opened at 8:30, and after persistently trying, I finally reached a receptionist around 10:30, only to be informed that all slots for the day were already taken. Not only could they not book me for today, but I was told I'd have to go through the entire frustrating process again tomorrow just to potentially secure an appointment. Completely inefficient and incredibly aggravating.
Nicholas C.
5 years ago
Bad!
Terrible healthcare service with multiple critical failures
This service is completely ineffective. Interaction breaks down entirely, and they appear to continually compound errors. Extremely inadequate leadership and oversight. An utterly frustrating encounter for patients.
Liz H.
5 years ago
Excellent!
Compassionate care and swift professional medical support
I consistently experience the reception staff as accommodating. The GPS have been responsive when I've reached out, and I've been thoroughly pleased with the results. Specifically, when I recently required a particular treatment, it was promptly provided. I extend my gratitude to the entire team, with special recognition to Dr Sidaway. Truly exceptional service. My sincere appreciation.
Dave B.
5 years ago
Bad!
Worst healthcare experience ever avoid at all costs
Barely deserving of a single star, this service is abysmal. Attempting to book an appointment or communicate with anyone is an exercise in futility. The quality has plummeted since these fraudulent operators took control of what was previously a reliable local practice. Their takeover has been nothing short of disastrous, completely undermining the previously excellent standard of care.
Mark C.
5 years ago
Bad!
Terrible customer service with endless phone wait times
Attempting to reach customer service via telephone is an utterly futile endeavor.
Julie S.
5 years ago
Bad!
Frustrating phone experience with prescription service
I've spent the entire day attempting to contact the pharmacy. Every time I try calling for a prescription refill, both phone lines remain perpetually engaged.
Paul M.
5 years ago
Excellent!
Reliable service through decades of neighborhood change
Throughout my five-and-a-half decades of experience with this establishment, I've encountered absolutely zero issues, even during its previous location at Barnaby House directly opposite its current site.
Susan W.
5 years ago
Bad!
Disappointing healthcare with unhelpful front desk staff
Duty of care is substandard. Untrained reception staff are making medical triage decisions about GP consultations. The overall quality of care falls significantly short of acceptable standards.
Janet J.
5 years ago
Excellent!
Friendly service with some limitations
The employees make an effort to assist you when possible
Nick H.
5 years ago
Bad!
Worst experience ever with terrible customer support
Absolutely terrible customer support!