Okehampton Medical Centre
Average! (68 reviews)
Average! (68 reviews)
Feedback reflects a mixed patient experience with significant challenges in appointment access and communication alongside positive recognition of clinical care quality. Patients consistently report lengthy waits to secure appointments, with several weeks commonly required, alongside extended phone hold times and difficulty reaching the practice by telephone. Reception experience emerges as a recurring concern, with some patients describing dismissive or unhelpful interactions during initial contact, though others praise courteous and supportive staff. When appointments are accessed, clinical care receives considerable praise, with patients noting compassionate professionals, knowledgeable healthcare staff, and prompt treatment delivery. The practice environment and facilities are described positively by those who comment on them.
Communication barriers present a notable challenge, particularly regarding callbacks, online service functionality, and accessibility for patients with specific communication needs. Some patients report excellent responsiveness through online appointment systems and same-day responses to health concerns, whilst others describe frustration with unresponsive online services and delayed or missed callbacks. Continuity of care is mentioned as inconsistent, with patients seeing different clinicians across visits. A minority of reviews raise concerns about clinical assessment quality and the appropriateness of non-clinical staff involvement in initial telephone triage.
The practice appears under considerable operational pressure, with resource constraints acknowledged by several patients. Despite these challenges, many express gratitude for the care received during urgent situations and appreciate the team's efforts under demanding circumstances. The feedback suggests the practice delivers good clinical outcomes but faces significant challenges in appointment availability, communication responsiveness, and consistency of care experience across different patient interactions.
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Feedback reflects a mixed patient experience with significant challenges in appointment access and communication alongside positive recognition of clinical care quality. Patients consistently report lengthy waits to secure appointments, with several weeks commonly required, alongside extended phone hold times and difficulty reaching the practice by telephone. Reception experience emerges as a recurring concern, with some patients describing dismissive or unhelpful interactions during initial contact, though others praise courteous and supportive staff. When appointments are accessed, clinical care receives considerable praise, with patients noting compassionate professionals, knowledgeable healthcare staff, and prompt treatment delivery. The practice environment and facilities are described positively by those who comment on them.
Communication barriers present a notable challenge, particularly regarding callbacks, online service functionality, and accessibility for patients with specific communication needs. Some patients report excellent responsiveness through online appointment systems and same-day responses to health concerns, whilst others describe frustration with unresponsive online services and delayed or missed callbacks. Continuity of care is mentioned as inconsistent, with patients seeing different clinicians across visits. A minority of reviews raise concerns about clinical assessment quality and the appropriateness of non-clinical staff involvement in initial telephone triage.
The practice appears under considerable operational pressure, with resource constraints acknowledged by several patients. Despite these challenges, many express gratitude for the care received during urgent situations and appreciate the team's efforts under demanding circumstances. The feedback suggests the practice delivers good clinical outcomes but faces significant challenges in appointment availability, communication responsiveness, and consistency of care experience across different patient interactions.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Ravinder G.
6 years ago
Great!
Helpful staff but booking appointments is tricky
The practice staff were considerate and supportive, though I found it challenging to secure an appointment slot.
Niki R.
6 years ago
Excellent!
Long waits but staff really do care
Yes, there is often a lengthy wait to secure an appointment and sometimes the consultation doesn't begin at the scheduled time, but this appears to be due to the practice being stretched with limited resources. The clinical and support staff are excellent. This is a wonderful health centre. The facilities are immaculate and well maintained. My swift referral to the hospital ensured that timely intervention and necessary procedures were carried out. I've never experienced difficulty obtaining an urgent appointment when needed.
Jennie C.
6 years ago
Excellent!
Treated with empathy and real efficiency
We have consistently experienced compassionate and prompt care at this practice :-)
Michael B.
7 years ago
Bad!
Couldn't get through on the phone line
I experienced a lengthy wait time when attempting to reach the practice by telephone and decided not to continue holding.
Lesley B.
8 years ago
Bad!
Long phone queues and slow appointment availability
Extended time spent waiting on the phone to reach someone, followed by a lengthy delay of approximately two weeks before securing an appointment. The overall experience with the health service felt disappointing.
Shannon T.
8 years ago
Bad!
Long waits despite quiet reception area
The waiting times are longer than expected even during quieter periods, and appointment availability is limited with several weeks typically needed to be seen, which is frustrating. The facility appears to lack adequate resources and staffing, creating an overall atmosphere that feels unwelcoming and strained.
Kim M.
8 years ago
Bad!
Long wait for urgent post-hospital follow-up care
After not visiting a medical professional for an extended period, I was taken to accident and emergency due to a serious incident. Now that I have returned to my local area, I am facing a considerable wait of several weeks before I can be seen by a doctor to discuss the ongoing effects from my hospital stay. A receptionist without clinical qualifications appears to be making decisions about which patients should be prioritised based on their medical needs. I have concerns that this approach may not be appropriate.
Tristan R.
9 years ago
Bad!
Long waits both booking and in-person
The appointment booking process took considerable time, and once an appointment was secured, there were further delays. Most visits involved waiting periods of around 50-60 minutes, which felt frustrating and inefficient.