Old Fire Station Surgery

Terrible experience with old fire station medical practice

Upon initially signing up with the old fire station medical practice, I believed they were cordial and welcoming. However, my experience quickly deteriorated, proving to be even more disappointing than St Peter's surgery. They failed to properly register both myself and my spouse, repeatedly providing false assurances during my follow-up calls that everything was in order. Most recently, when I contacted them again, I was informed that I am not within their service area. The level of service is utterly unacceptable, characterized by poor communication and complete lack of professionalism. I cannot in good conscience recommend this practice to anyone seeking medical care.

Life-changing healthcare at its absolute finest

I am immensely grateful to this medical practice for the exceptional care they've delivered since I became their patient twelve months back. I'm truly delighted that my previous healthcare provider removed me from their roster due to geographical restrictions, as it led me to this outstanding surgery.

Exceptional healthcare with compassion and professionalism

I consistently find this medical practice to be remarkably streamlined and well-organized. Despite the current pressures facing the NHS, they have consistently demonstrated tremendous support, compassion, and assistance. The front desk staff are warm and inviting. The nursing team is highly competent and empathetic, and my physician has always been supportive, empathetic, understanding, and extremely knowledgeable. It's an exceptional team here, from the efficient administrative staff who keep patients well-informed, right through to the general practitioners. While these are undoubtedly challenging times for everyone in the NHS, this surgery remains deeply committed to patient care.

Nightmare booking system leaves patients in desperate limbo

I dialed this clinic 123 times this morning. After an excruciating hour of trying, I discovered all appointment slots were completely booked. Unless you're experiencing a life-threatening emergency like a cardiac event, securing medical attention seems utterly impossible. The whole situation is so demoralizing. Who's responsible for this healthcare breakdown? My suspicion falls on bureaucratic mismanagement. One feels totally powerless and frustrated. I can't help but worry about how many individuals might be experiencing deteriorating health conditions simply because they cannot access basic medical care.

Parking improved but healthcare quality went downhill

I've completely abandoned any attempt to utilize the medical practice and am now simply praying I don't fall sick. I will admit, however, that the parking situation previously was absolutely dreadful, but now that all the doctors and appointments have been eliminated, finding a parking spot has become significantly more convenient.

Navigating healthcare during a challenging pandemic time

Scheduling medical consultations can be challenging in the current pandemic landscape, yet I generally manage to secure an appointment when my health condition requires attention from a healthcare professional.

Great medical care with compassionate staff

The administrative team consistently goes above and beyond when scheduling urgent appointments, showing genuine effort and providing excellent service. The healthcare professionals are committed, with each patient assigned a specific physician. While you might not always see your designated doctor, this is acceptable for pressing medical needs. Having been a patient here since 1969, I've likely interacted with every medical staff member at least once. I can sincerely state that no consultation has ever left me dissatisfied, regardless of which team member I saw. My heartfelt thanks go to everyone at OFSS for delivering the highest quality care possible. The practice's current approach in 2024 is entirely commendable. Continue maintaining these high standards; your hard work is truly valued and recognized.

Worst medical experience ever in southampton

Absolutely terrible experience. For the past fortnight, I've been battling a high fever, and I've attempted to contact the medical practice daily, yet never managed to advance beyond second in the queue. In my weakened state, I physically went to the clinic, only to discover an empty waiting area with a receptionist idly sitting, not engaged in any communication. Unlike other healthcare facilities in Southampton, this surgery offers no online e-consultation or appointment booking options. I remain without a medical consultation.

Surprisingly helpful doctor after previous frustrating visits

After initially sharing less-than-stellar reviews about this medical practice, I'm pleasantly surprised by my recent experience. When I reached out to schedule an appointment for my daughter, she was seen the same day and received a diagnosis. I also inquired about my own appointment, and the receptionist advised me to call back the next day, which I did successfully. Importantly, I didn't feel dismissed or overlooked. Instead, I was genuinely heard and treated with compassion. The staff even provided a hospital referral to ensure comprehensive care. I now genuinely believe these healthcare professionals are committed to enhancing their service and are actively listening to patient feedback. They deserve recognition for the significant improvements I've witnessed. While I'm not quite ready to award a perfect rating—as there's always potential for further refinement—I'm impressed by the substantial positive changes that have occurred.

Unprofessional healthcare leaves patients in desperate need

The level of service here is completely unacceptable. My daughter-in-law is experiencing severe anxiety and panic attacks, yet she's been informed she must wait 12 weeks for a medical consultation. Similarly, when my granddaughter was seriously ill, the practice initially denied her an appointment until the 111 service intervened and reminded them of their professional obligation. This medical practice urgently requires comprehensive retraining in patient care and compassionate communication.

Terrible healthcare service leaves patient frustrated and hopeless

I've been informed that the waiting period to consult a physician about my persistent health issue is expected to be 3 months or potentially even longer. Additionally, I was suggested to utilize the e-consult platform on their website, but it consistently remains inaccessible regardless of when I attempt to use it! What's the point of advertising this service if patients are unable to actually access it? The ongoing excuse of Covid-related 'staff shortages/sickness' continues to persist, and I would have anticipated that after several years, this issue would have been addressed, yet it remains unresolved. Having been a long-standing patient at this medical practice since childhood, I am thoroughly disheartened and will be seeking alternative healthcare providers at the earliest opportunity.

Exceptional customer service from chris at reception

Chris at the front desk was truly exceptional, providing outstanding assistance during our registration process. Top-tier service that couldn't be better.

Incredible healthcare team with compassionate patient care

I've been a loyal patient of TOTFS for quite some time, and I genuinely believe their service is top-notch. Throughout my numerous interactions, I've encountered just one slight hiccup in the past, which was swiftly addressed. I only wish I could recall the names of all the wonderful doctors I've consulted - Dr Harding, in particular, is currently exceptional. The practice consistently refines its procedures, demonstrating a genuine commitment to patient care. Considering the challenges they face, such as limited resources, NHS constraints, and occasionally difficult patients, the team truly deserves more recognition than their current rating suggests. I've witnessed firsthand the complexities they navigate, and I'm truly impressed. My heartfelt appreciation goes out to them :)

Mixed experience with caring doctor and frustrating appointments

I've experienced exceptional care from this medical practice, particularly from Dr. Purcell, who has been incredibly supportive during my challenging surgical procedures. The only downside is the frustrating appointment booking process. While I recognize the strain on general practitioners, returning to a system where patients can only register with a local GP based on their residential area would likely streamline appointment scheduling. A receptionist even shared that patients who have moved away remain registered, further complicating the availability of appointments.

Exceptional healthcare with a warm and caring touch

The nursing team at The Old Fire Station Surgery in Woolston truly merit exceptional recognition for their incredibly warm, supportive, helpful, and competent approach. They consistently make patients feel comfortable and relaxed, and you typically leave the practice feeling uplifted and positive. If I could award them more than the standard rating, I absolutely would - and I'll add that the physicians are excellent too!

Amazing care and support at old fire station

Whenever I've reached out, either by phone or in person, I've consistently encountered courteous and supportive administrative staff. Dr Blunden has been particularly outstanding, providing me with comprehensive, efficient, and attentive care regarding my specific health issues. In contrast to my previous medical practice, which dismissed my condition due to my perceived age, the GPs at Old Fire Station have diligently pursued investigations and necessary referrals to help manage my health. Booking appointments has never been a challenge, and I find the Econsult system incredibly useful for both my own and my daughter's medical needs. Considering the current challenges facing healthcare practices and the NHS, I feel genuinely fortunate to be a patient at this surgery.

Friendly staff made my medical visit pleasant

I recently went to the medical facility and I'm pleased to report it was a genuinely pleasant visit. Noticeable improvements were evident, particularly in the warm and welcoming demeanor of both the reception staff and nursing team. 😊

Terrible service left me desperate and ignored

Utterly disastrous service. After an interminable wait with no response on their phone line while feeling terrible, I dragged myself to the clinic and nearly passed out. They offered a mere glass of water and halfheartedly suggested they might schedule an appointment that day, but advised me to call back the next day (Saturday) - absolutely ridiculous! No actual medical attention was provided despite my obvious distress. The practice manager is completely incompetent, and I've already initiated a formal complaint!

Exceptional healthcare through decades of compassionate service

I've been a patient at this medical practice since the mid-1980s and have witnessed numerous transformations in staff, doctors, and facilities. All four of my now-adult children have been patients here since birth. Recently, due to health challenges affecting both myself and my youngest son, we've needed numerous medical consultations and examinations. I want to emphasize how consistently approachable and responsive the entire staff has been to our requests. The level of care, professional guidance, and medical expertise provided has been truly exceptional, particularly from the nurse practitioner (who will know who they are) and my specific general practitioner. Their support has been nothing short of miraculous. Given the complex healthcare landscape in the post-COVID era, I can confidently and wholeheartedly recommend this medical practice to anyone seeking a reliable healthcare provider.

Exceptional care from a dedicated medical team

I'm sharing a positive experience, as I'm typically quick to criticize healthcare services. Over the past few weeks, this medical practice has been exceptional. The front desk team has been incredibly supportive, and Dr. Harding, whom I consulted, was meticulous and highly competent. It was truly uplifting to be treated with genuine respect and personal attention, rather than feeling like just another patient. He promptly arranged a referral to a specialist, and I secured an appointment within a fortnight. I'm genuinely impressed by the professionalism, effectiveness, and warmth demonstrated by every staff member I interacted with.