Old Fire Station Surgery

Frustrating healthcare experience with terrible service

Absolutely abysmal medical service that defies logic. My physician demanded an urgent blood test, yet scheduling feels impossible - they can't accommodate me until October?! Getting a doctor's appointment takes forever, and now they've arbitrarily switched prescription refill procedures to online-only, despite my long-standing phone method. The receptionists behave like gatekeepers, rigidly blocking access and claiming sudden system changes. Their definition of "urgent" is laughable - they seemingly want to push everything online to minimize actual work. Most attempts to contact the office result in endless ringing or perpetual busy signals. They haven't even invested in a basic phone queue system, making communication practically impossible. It's a frustrating, backwards approach that completely disregards patient needs.

Fantastic service with helpful and attentive staff

During my six-year relationship with this service, they've consistently been supportive and attentive to both myself and my partner. Whenever necessary, they've provided helpful guidance and referrals. To get the most out of their assistance, it's crucial to articulate your concerns clearly and precisely.

Exceptional service with compassionate and attentive staff

I recently had a phone conversation with a staff member about multiple inquiries and scheduling appointments. It was hands-down one of the most pleasant and supportive interactions I've experienced. She was attentive, comprehended my needs perfectly, and took immediate action without causing me any anxiety. If possible, I would rate her service even higher than five stars. Throughout my period of shielding, which has prevented me from visiting in person, I've communicated with various professionals from this practice - doctors, nurses, and reception staff - and each interaction has been consistently excellent and incredibly supportive.

Dismissive doctor failed to listen to my concerns

I felt dismissed when discussing my children's health issues with the physician, who seemed to disregard my observations. The guidance provided was inadequate, and despite my strong understanding of their condition, the doctor suggested an entirely different diagnosis that appeared unconnected to the symptoms my children were experiencing.

Great dental care with minimal waiting time

Pristine and well-organized, with minimal waiting time for scheduling consultations

Terrible service and impossible to book appointments

Attempting to secure an appointment is a nightmare. The phone line is perpetually busy, with no queuing system, forcing you to repeatedly redial. The online booking platform consistently displays "no availability," blocking any booking attempts. Even if you miraculously manage to schedule an appointment, you'll endure extensive waiting room time, only to receive a hasty two-minute consultation where the doctor swiftly ushers you out. While I recognize they're likely behind schedule, their complete disregard for patients who've waited hours—not to mention the 3-5 week wait for the initial appointment—makes you feel entirely undervalued and unimportant. Currently, I'm desperately trying to obtain an emergency appointment for a condition another physician deemed urgent, yet I'm unable to make any headway. This GP practice is absolutely deplorable, and I'm definitively planning to seek medical care elsewhere.

Worst medical experience ever terrible healthcare service

Scheduling an appointment takes an absurd two months! The front desk staff, particularly those handling bookings, are incredibly disrespectful. Medical concerns remain unaddressed, and you never actually consult your primary physician. Patients' worries are completely dismissed! This practice deserves to be closed down entirely! There's absolutely no concern for patient well-being! After 18 years as a patient, it's miraculous I'm still alive! And they better not dare remove this feedback!

Decades of compassionate care at my local surgery

I've been a patient at this medical practice since 1973 and have consistently been satisfied with the care provided. Dr. Gorrod was my physician for nearly four decades, guiding me through numerous health challenges, and his retirement was truly heartbreaking. Fortunately, Dr. Malone, my new doctor, is equally compassionate and supportive. Despite having COPD, I can always count on receiving prompt attention during urgent situations. While it's true that non-urgent appointments now require more waiting time, emergency care remains as efficient as ever. I'm completely content with this surgery and would wholeheartedly endorse it to others.

Exceptional doctor who truly cares about patients

Dr. Fairfax earns top marks for her exceptional care, sharp focus, and genuine commitment to providing the best possible service.

Frustrating communication failure with medical service

Over the past week and a half, I've reached out to the medical practice multiple times across five separate days, attempting to clarify the dosage and duration of my newly prescribed medication. Although the prescription was issued by a doctor at this clinic following a consultation, no specific instructions were provided. Each day, the reception staff assured me they would contact me once a doctor reviewed the details, but not a single callback materialized. Frustrated by their lack of communication, I've decided to self-determine my medication schedule, taking it three times daily. I'm hoping for the best outcome...

Great medical team with decades of experience

The medical team here is incredibly compassionate, and I've been a loyal patient of this practice for three decades.