Patient Experience Summary

Mixed reviews ranging from extremely positive experiences with exceptional staff and care to highly critical perspectives about medical practice inefficiencies. Majority of reviews highlight supportive, compassionate staff and professional medical team.

Appointment

70.00 %
Great

Reception

85.00 %
Excellent

Cleanliness

80.00 %
Great

Care

92.14 %
Excellent

Respect

90.71 %
Excellent

Seen on time

75.00 %
Great

Filter

ND

Nicole D. Google 10 months ago

Rating

Bad!

Worst medical experience of my entire life

Utterly disgraceful general practitioner who completely failed to comprehend my medical concern, stubbornly clinging to her uninformed perspective and summarily disregarding my legitimate complaint. Without doubt the most incompetent GP I've encountered in half a century. This experience perfectly illustrates why I seldom seek medical attention - the National Health Service is riddled with apathetic, substandard doctors (precisely like her) who merely occupy community clinics, collect their paycheck, and demonstrate absolute indifference to patient welfare!

More Info
PP

Paula P. Google 11 months ago

Rating

Excellent!

Exceptional service from a wonderful young employee

The staff here are consistently supportive, and particularly the young lady is just delightful. She's undoubtedly the most courteous and charming individual I've encountered. Her empathy and understanding are remarkable, and I truly believe she isn't appreciated enough for her exceptional work and attitude.

More Info
NM

Neil M. Google one year ago

Rating

Excellent!

Friendly team makes customer experience truly delightful

Exceptional customer care with consistently courteous and accommodating staff who go above and beyond to assist.

More Info
PL

Peter L. Google one year ago

Rating

Excellent!

Exceptional healthcare with friendly staff and convenient service

The reception here is consistently friendly. Although standard consultations might have a bit of a wait, urgent appointments can typically be arranged quickly. Medication ordering and collection is convenient. The medical staff, including doctors and nurses, are compassionate and understanding. The front desk team is equally hospitable. I consider this to be among the top medical practices I've encountered. The sole minor irritation is the nearby school, with parents occasionally using the parking area. While this only happens briefly, it can become somewhat annoying.

More Info
JS

Jo S. Google 2 years ago

Rating

Excellent!

Compassionate care that truly makes a difference

We have been loyal patients of this surgical practice for nearly a decade. The medical professionals here are truly outstanding. Recently, when we required more extensive assistance than ever before, we can genuinely affirm that their compassionate support for my spouse and myself has far surpassed our expectations, particularly during these challenging circumstances. We are profoundly thankful to every single member of their remarkable team.

More Info
DD

Deezle1989 D. Google 2 years ago

Rating

Bad!

Worst healthcare experience ever terrible service

What a truly dreadful medical practice, utterly undeserving of the salary they collect from the National Health Service. It takes three weeks just to secure a consultation, with zero provision for urgent cases, and patients are simply redirected to call 111. It's no surprise that emergency departments are overwhelmed when primary care is collapsing so comprehensively. As for the front desk staff, the receptionist was completely ineffective and unhelpful.

More Info
GW

Graham W. Google 2 years ago

Rating

Excellent!

Amazing care from start to finish

Absolutely incredible experience with the entire medical team! From the surgeon to the nurses, practice manager, and front desk staff, I couldn't have asked for better care and professionalism. Highly recommended and truly exceptional service!

More Info
LD

Lorraine D. Google 4 years ago

Rating

Excellent!

Exceptional healthcare with compassionate and caring staff

The pinnacle of healthcare! Incredibly warm and welcoming personnel, with Dr. Harry being simply exceptional. There's absolutely nothing to criticize. If every medical practice operated at this outstanding level, it would be truly remarkable. My deepest gratitude for the incredible care you've provided to me and my loved ones.

More Info
OW

Ozwoz24 W. Google 5 years ago

Rating

Excellent!

Exceptional medical care with compassionate team

What a delightful medical procedure experience. Exceptional attention and consistently supportive staff. The physicians are outstanding! Jackie, the nurse, is truly remarkable. You consistently ensure patients feel completely comfortable and cared for. Appreciation expressed.

More Info

For practice staff

Respond to patient reviews

Monitor satisfaction trends

Generate CQC evidence reports

Claim & Manage Profile
Trusted by GP practices across the UK
Practice Response Rate
0.00%

Shows how often this practice responds to patient reviews and feedback.

About the GP

  • Accepts all feedback, both positive and negative.

Contact Information

  • 01580 712476
  • The Old School Surgery Rectory Fields Cranbrook Kent TN17 3JB

Patient Experience Summary

Mixed reviews ranging from extremely positive experiences with exceptional staff and care to highly critical perspectives about medical practice inefficiencies. Majority of reviews highlight supportive, compassionate staff and professional medical team.

Appointment

70.00 %
Great

Reception

85.00 %
Excellent

Cleanliness

80.00 %
Great

Care

92.14 %
Excellent

Respect

90.71 %
Excellent

Seen on time

75.00 %
Great
Filter

Order By

Rating