Omnia Practice

Very bad service

I am writing to make a formal complaint about the ongoing difficulty I have experienced when trying to book a GP appointment for my child, who was unwell. On multiple occasions, including 15 December and 19 December, I attempted to make an appointment between 08:00 and 08:11. Despite calling within this time frame and trying on different days, I was unable to secure an appointment. More concerning is the behaviour of the receptionist. Her attitude was unprofessional, dismissive, and rude. Instead of offering help or guidance, she spoke to me in a very unpleasant manner, which made an already stressful situation even worse. As a parent trying to seek medical care for a sick child, this treatment is unacceptable. Because of these repeated issues, it has become extremely difficult to access medical care at this practice. I am now seriously considering changing my GP due to the lack of support and the poor standard of service provided at the reception. I hope this matter will be taken seriously and addressed promptly, as patients—especially children—should not be prevented from receiving timely medical care due to administrative barriers or inappropriate staff behaviour. Yours faithfully, Osman

Smooth flight on early morning route

Satisfactory

Quick and friendly afternoon visit

My interaction was excellent, with quick attention and a thoroughly pleasant discussion.

Receptionists ruined my hospital visit

Everything works fine until you get past reception, where the staff are extremely unhelpful and dismissive. They don't allow you to ask questions and simply shut you down. However, the doctors and nurses are absolutely excellent.

Kind doctor checked on my son

I consulted Dr. Yasmeen Mussafer regarding my son, and I found her to be exceptionally caring and competent. She provided me with great comfort during our consultation and went above and beyond by following up a few days later to check on my son's progress. Her attentive approach and genuine concern were truly appreciated. Her dedication made me feel confident in the care my child received. Heartfelt thanks for her outstanding service :) Yasmin

Friendly staff helped me out quickly

The service was exceptional, and I would gladly suggest it to my loved ones. I appreciate all the effort you put into making my experience so positive.

Punctual doctor put me at ease

I showed up precisely at my scheduled time of 9:45, and the doctor called me in right at the appointed hour without any delay. The physician was incredibly friendly and competent, which helped me feel completely comfortable and relaxed during the consultation.

Caring doctor solved my health issue

The doctor was punctual for our scheduled consultation. They attentively heard out my concerns and took the time to fully understand my issue without making me feel hurried. I received valuable guidance and a practical resolution to my problem. I appreciate their professional and caring approach.

Fast check-in at busy airport

Extremely rapid service with absolutely zero issues

Friendly nurse made my checkup better

Highly competent healthcare staff with a warm and welcoming demeanor. The nurse was particularly friendly, and her pleasant attitude made the experience enjoyable.

Helpful chat with dr sangria about my issue

Speaking with Dr. Sangria helped me address my review and associated concerns. Although the underlying issue persists, they were able to pinpoint the problem and provide guidance towards a solution that is currently assisting me. Much appreciation.

Helpful care with online booking options

The medical professionals at Omnia, including doctors, physician assistants, and physiotherapists, are exceptional and comprehensive. To ensure GPS can effectively assist you, it's crucial to do your homework and understand how Omnia can best support your needs before forming opinions. Utilizing online forms and digital services is the most efficient way to manage appointments and medication prescriptions, helping you avoid frustrating phone wait times. If you prefer telephone communication, try calling during specific hours: 10-12 and 3:30-5 for general inquiries. Appointments are well-organized, and patients are handled promptly and considerately. Omnia's collaboration with mental health and modality services further enhances their patient-centered approach, offering a wide range of high-quality care options.

Doctor really listened to my concerns

Exceptional interaction, particularly with the physician I consulted during my visit.

Nurse helped me through blood draw

I was truly amazed by the nurse's professionalism. She thoroughly explained the procedure and was incredibly gentle while attempting to locate a suitable vein in my left arm. She successfully drew blood, providing detailed information about the purpose of the tests and the expected timeframe for receiving the results.

Miss smallwood made learning simple

Ms. Smallwood provides excellent, clear guidance and was incredibly accommodating, patiently addressing every query in a way that made perfect sense to me.

Quick wait at urgent care clinic

Waited around 8 minutes after checking in before being called back, which was acceptable.

Quick and friendly morning help

Satisfactory customer assistance.

Compassionate care during tough checkup

Exceptional medical professionals, incredibly meticulous and attentive to detail.

Dr Raghu's caring and detailed checkup

Exceptional consultation with Dr. Raghu - consistently comprehensive, compassionate, and attentive. He meticulously reviews patient history and medical records both prior to and during the appointment, demonstrating a commitment to thorough and personalized care.

First try blood draw success

The healthcare professional was incredibly skilled and compassionate, successfully drawing my blood on the initial attempt without any difficulty.