Omnia Practice

Endless hold times and disconnected calls

I rang at 8am, positioned 9th in line, and after 10 minutes of waiting while at work, the call dropped. Upon redialing, I found myself 18th in the queue. Again, the line disconnected after 10 minutes, and this pattern continued until I finally got through at 9:20pm. When I described my frustrating experience of being on hold and disconnected for over an hour, including during work hours, the receptionist seemed completely indifferent. She simply proceeded with her scripted questions about my appointment, entirely dismissing my complaint. I told her directly that her approach was extremely unsympathetic and appeared as though she couldn't care less. I made sure to note her name - Syam - and expressed my complete dissatisfaction. From conversations with others, it seems Omnia is rapidly declining in service quality and customer care.

Quick morning coffee stop

Completely pleased and happy with the product or service.

Decent practice but phone lines frustrate

Practice is beneficial, but I'm deducting one star because the phone support consistently has long wait times or is unavailable when needed.

Quick help when I needed it

Fantastic customer care - the physician returned my call almost instantly, and I've never encountered any problems whatsoever.

Yasmin helped me right on time

Always exceptional service, with prompt callbacks and welcoming medical professionals. From the moment you enter, the reception staff treats you with dignity. I had an appointment today and was seen precisely on schedule. My doctor, YASMIN, was absolutely fantastic - I cannot express enough gratitude. SHE WAS INCREDIBLY SUPPORTIVE, FOLLOWING UP DILIGENTLY AND KEEPING ME INFORMED VIA TEXT

Quick and painless morning draw

The phlebotomist performed the blood draw skillfully and professionally.

Quick and pleasant trip

This product met my expectations and was satisfactory.

Skilled surgeons, but frustrating front desk

I'm quite satisfied with the surgical procedure, though the administrative team consistently makes errors. The medical professionals themselves are excellent.

Quick and punctual flight

Arrived precisely when expected, highly satisfactory delivery

Caring doctor who truly listens

Dr. Sutcliffe truly deserves top marks for being an exceptional healthcare professional who genuinely attends to patient concerns without dismissing or minimizing them. His compassionate approach has been transformative, and we are incredibly grateful for the positive impact he has had on our lives.

Quick care at the clinic today

I secured an immediate consultation and received a thorough medical evaluation for my condition, with a subsequent follow-up appointment scheduled promptly.

Hard to reach but hannah helped me

Hello, Securing an urgent consultation on short notice proves quite challenging when trying to schedule via phone. When requesting a female healthcare provider, I was accommodated by physician associate Hannah, who effectively communicates and collaborates with the general practitioner to verify medical assessments.

Helpful staff made my day

Solid performance Kudos to the entire team

Quick and efficient morning visit

Timely scheduling, immediate service. Extremely accommodating staff.

Quick response from Dr Mike

Submitted my details via the website, and as promised, Dr. Mike contacted me the next day. He promptly scheduled an appointment and saw me within 60 minutes. Exceptional responsiveness and efficiency.

Disappointed with their mediocre service

Room for improvement definitely exists here. Not terrible, but certainly not meeting full potential either.

Nurse who truly listened and helped me

The nursing professional I encountered both last Friday and today has been incredibly supportive to me... and each time I've interacted with her, she stands out as the sole healthcare provider who has genuinely listened to my concerns and provided substantial assistance...

Smooth delivery with friendly driver

Excellent responsiveness, punctual service, and highly competent performance

Quick and friendly afternoon stop

Pleasant

Not worth the hype

Outstanding