Omnia Practice

Kind doctor put me at ease

The physician was exceptional, providing clear explanations and offering excellent support throughout the consultation. I was thoroughly impressed with the level of care and communication 👏

Quick and solid service

Quite excellent

Fifty years with my trusted doctors

I am truly delighted with the exceptional treatment I've received from the physicians and nursing staff at Omnia Practice. Their consistently warm and compassionate approach has been remarkable. Having been a patient here for half a century, I am completely committed to continuing my care with this practice. My sincere appreciation goes out to them for their outstanding dedication and effort.

Friendly team made my day

Incredibly supportive and friendly employees who went out of their way to make me feel comfortable and assisted

Worst medical practice with terrible 8 am calls

Completely unacceptable service with zero concern for patient care. Their standard response is always a dismissive "call at 8" regardless of the situation. Incredibly unprofessional and apathetic. Despite being an established practice for two decades, every single interaction has been discouraging and frustrating. I strongly urge anyone to steer clear of this healthcare provider!

Friendly staff made my morning better

Excellent customer support - definitely maintaining a high standard of service!

Friendly staff made my checkup easy

The medical professionals here are truly exceptional. From the moment I arrived, I was impressed by their expertise, compassion, and attentiveness. Each doctor took the time to listen carefully, explain things thoroughly, and make me feel genuinely cared for. Their knowledge and skill are matched only by their warm and supportive approach. I couldn't have asked for a better healthcare experience.

Quick and clean blood draw

Incredible device for drawing blood - completely hassle-free and leaves zero residue or marks on your arm. Super clean and efficient collection method.

Caring nurse put me at ease today

I'm thoroughly delighted with the nurse's exceptional care today, just as I've experienced in the past. She was incredibly supportive and made me feel completely comfortable during my visit. Her professional yet warm approach was truly reassuring, and I'm grateful for her outstanding service. Many thanks. Adrian

Helpful doctor made everything clear

On my recent visit to Omnia Medical Practice in Birmingham on July 25, Dr. M. Suttclife demonstrated exceptional professionalism, expertise, and a welcoming demeanor. He comprehensively addressed all my medical inquiries, breaking down complex terminology into easily understandable explanations. The consultation felt unhurried and thorough. I can confidently recommend Dr. Suttclife and the entire team of clinicians at this outstanding NHS-approved medical facility. I extend my sincere thanks to the Omnia management, frontline, and support staff for consistently providing such high-quality healthcare services throughout the year. My deepest appreciation, Ahmed

Quick and caring morning checkup

Visited the facility today and experienced a seamless, professional environment. The staff and medical team were exceptionally courteous and attentive during my examination. I have absolutely no complaints about the service or treatment I received.

Friendly doctors helped me feel better

The visit was enjoyable and satisfactory. The physicians demonstrate extensive expertise and maintain a high level of professionalism.

Quick morning help with serious concerns

I experienced significant adverse reactions to medication I was using, so I reached out to the Omnia clinic early in the morning. They managed to schedule me with a physician by 9:30am, which truly impressed me with their responsive care. Additionally, I was pleasantly surprised by how quickly my initial phone call was handled without lengthy waiting times.

Friendly staff helped me out quickly

Satisfactory assistance provided

A Disgrace

I have recently experienced wait times of 1hr and 28min at this GP Practice. I sent the Practice Manager and the Head GP evidence of these calls as I needed to also complain about a number of other issues. The Practice Manager didn't like that I had emailed him directly and you would have thought I had committed crime of the century in the way he reacted to this. He telephoned me and thought I was going to listen and allow him to speak to me like I was something on the bottom of his shoe. He wanted to dictate to me and try to make me feel as though I was the problem when it was not me at all - it is the practice, he is supposed to be responsible for. So, imagine when you have someone on the phone who thinks they can just speak to you the way they want to, they then don't like it when you stop them. The call was only going to fail because of the response and attitude of the Practice Manager. It was all his fault. He will say I was rude but we react the way others treat us. I then wrote a long complaint letter and was told by a GP at the Practice, all complaints must go to the Complaint Manager - (someone I had also complained about because she has an attitude and was unwilling to help me). I thought how ridiculous, the people you are complaining about are the people then going to investigate and respond to your complaint. Totally unprofessional on every level. After handing my complaint into reception, I received a letter from the Practice Manager again advising me there had been a break down in communication and I was being removed from the surgery. I then spoke to the Head GP by phone where after I explained everything to him and how rude the Practice Manager was he agreed for me to remain as a patient. Then I received another letter by post from the Practice Manager advising I must remove my google review and he suggested I write to the Complaint Manager to apologise for calling her incompetent because she does not wish to speak to me. I thought she was totally incompetent and so no I won't be apologising to her and how unprofessional you and she are. At the Omnia Practice - you can't walk in and ask to see a Doctor - that's not allowed. They want everyone to use their website and will force you to use it even though it doesn't always work. Reception do not takes messages for the Doctors. No Patient Choice Anymore. You only have to read the majority of the reviews for this GP Surgery to realise patients have been experiencing many problems for a long time. The responses back from the Practice Manager tells you all you need to know. It's always the fault of NHS England or all GP Surgeries are under immense pressure. This surgery didn't get chance to remove me again because after carrying out my own research I registered with a lovely GP Surgery nearer to where I live. I have heard such excellent reviews from patients directly. I know I'm going to be very happy there and receive excellent medical care. So Happy Now!