Orchard Court Surgery

Patient Experience Summary

Feedback across the file reflects a predominantly positive experience with the practice, particularly regarding reception experience and clinical care. Patients consistently describe courteous and welcoming reception staff who handle telephone enquiries promptly and with personalised attention. The clinical team is frequently praised for their professional, caring, and compassionate approach, with many patients noting they feel heard and reassured during appointments. Several patients highlight improved experiences compared to previous practices, and some mention continuity of care over many years with consistently high standards.

However, appointment availability emerges as a significant concern across multiple reviews. Patients report difficulty securing appointments and lengthy waiting times, with some noting that expedited assessment options are unavailable despite serious health concerns. Mental health support is specifically identified as insufficient in at least one review. A small number of patients express concerns about care quality, with one noting that clinical assessments fell short of expectations.

Overall, the practice demonstrates strengths in reception courtesy, clinical professionalism, and patient communication, though challenges around appointment access and certain service areas require attention.