Orchard Medical Practice

Terrible gp practice that needs serious improvement

Absolutely the most disappointing general practitioner's practice I've encountered - steer clear at all costs!

Amazing healthcare team with top-notch service

Fantastic general practice with outstanding personnel across the board. The reception team is superb, and the nurses are truly remarkable - both courteous and informative about every aspect of patient care. I met with Georgina on 4/5/25, and I must say that you and Nicola are absolute gems who reflect the very best of this medical center and the National Health Service. My sincere appreciation to the entire team.

Exceptional care that goes above and beyond

I've been receiving medical care at this practice for nearly a decade. Previously, their patient service was standard for a medical clinic. Now, it's truly exceptional. They proactively reach out to me, checking on my well-being unprompted. The staff is never hurried or impatient. Today, despite our phone call being interrupted twice, they still made sure to follow up with me. This level of commitment is unprecedented in my experience. I'm deeply grateful to the entire team for making me feel genuinely valued and supported.

Exceptional service from amazing front desk team

The front desk staff here are incredibly welcoming, with Hannah and Julie standing out as particularly exceptional. They're not just friendly, but also remarkably competent and quick to assist!

Terrible service and endless waiting at clinic

I've been stuck in the waiting room for an entire hour. Despite arriving precisely at my scheduled time, there's been zero acknowledgment from either the receptionist or the doctor. Supposedly, the physician is significantly delayed. If you can't accommodate patients, then stop booking appointments altogether. We have responsibilities and limited time to waste sitting around in a medical office! This general practice is completely unacceptable and shows absolutely no respect for patients' schedules!

Speedy and professional medical care every time

What an outstanding healthcare facility. I scheduled a consultation with the doctor through their digital app with ease. The booking process was swift, and upon arrival, my wait time was minimal. They promptly arranged an x-ray on the same day, which was equally efficient - I completed the imaging in just a quarter of an hour. The medical team communicated my test results the very next day and promptly scheduled physiotherapy for the subsequent working day. The entire experience was seamless and impressively rapid. Since joining this practice several years ago, I've consistently received exceptional care without a single complaint. Heartfelt thanks to the wonderful staff for their professionalism and dedication. Truly a top-tier medical service.

Terrible service at this understaffed store

Is anybody actually staffing this place?

Terrible customer service and communication nightmare

Missed two phone call appointments without any contact, which left me frustrated and reduced my rating to two stars.

Terrible service that left my child waiting sick

Spent the entire day attempting to schedule a medical consultation for my sick toddler, but not a single call was picked up. Truly, if this represents the pinnacle of NHS service, I'm seriously considering switching to private healthcare. The level of responsiveness is completely unacceptable, especially given the monthly contributions we're required to make!!

Exceptional support that goes above and beyond

Exceptional customer support that truly stands out - absolutely no complaints. The team consistently demonstrates a helpful and accommodating attitude. Highly recommended! 👍

Worst product ever, total waste of money

Absolutely terrible. Completely unsatisfactory.

Exceptional service from a caring receptionist

I want to express my sincere appreciation to the exceptional receptionist who demonstrated remarkable service and truly went the extra mile to assist me.

Fantastic medical service with speedy appointments

We consider ourselves truly fortunate with this medical practice. Many of our acquaintances struggle to even reach their healthcare providers by phone and face extensive delays when scheduling doctor consultations. In contrast, our experience has been remarkably smooth, with highly responsive receptionists and prompt GP appointment availability.

Terrible service leaves patient frustrated and unheard

Battling a persistent sore throat for several days, I exhausted all available pharmacy treatments and resorted to an online consultation request. The website promised a response within 1-2 hours, yet four hours passed with no communication. The practice had already closed for half a day. While I understand the current healthcare challenges through my NHS work, there's absolutely no justification for disregarding patients who have proactively sought help to reduce medical system strain. I'm thoroughly disappointed. It's clear why general practitioners are receiving negative media coverage. Having been registered with this practice since its inception, this isn't the first instance my family has encountered problematic interactions with dismissive staff and unresponsive doctors. Although alternative local practices aren't significantly better, I'm reluctantly resigned to staying with this familiar, albeit frustrating, healthcare provider.

Orchard medical practice delivers exceptional healthcare

I've been a patient at Orchard Medical Practice since the mid-1990's, after experiencing serious medical issues with my previous doctor. What a transformative change! The staff here consistently strive to create a warm and welcoming environment. While I recognize that not every patient might feel the same due to their health circumstances, the team undeniably performs their duties exceptionally well. The reception staff, nurses, and doctors are consistently professional and compassionate. I genuinely feel valued as an individual, not just another patient going through a routine process. Though they haven't been perfect - and who is? - they demonstrate genuine integrity by acknowledging mistakes and learning from them. Booking and managing appointments couldn't be easier, with convenient online options like Patient Access and the 'My GP' mobile app. Appointments are readily available, and urgent cases can often secure same-day slots by calling after 8.00 am. Prescription management is seamless, with medications efficiently processed and typically ready for collection at the pharmacy within 48 hours. I'm consistently impressed by the healthcare professionals' commitment to patient care. They genuinely prioritize our health and well-being. My family and I feel incredibly fortunate to be part of this practice. Without hesitation, I consider this a top-tier medical surgery. Sincere thanks, Howard.

Great product worth every penny

Everything is satisfactory.

Terrible service from a mediocre medical centre

I've been with this Medical centre for a decade, and frankly, their service barely meets basic expectations. If you have any alternative healthcare options available, I strongly recommend exploring them instead.