Orchard Surgery

Incompetent service no access to GP

No joined up care with a named Dr. It seems they phone round for staff each morning. Only get to see a nurse not a Dr. Having problems getting blood pressure medication due to incompetence in clinical pharmacology dept. My wife of 82 is just dismissed and told to apply cream to her foot which has worrying discolouration. I can imagine the place is run by some faceless management team with a flowchart to get clients out of the door as quickly as possible

Terrible healthcare experience with dangerous medication delays

Utterly unacceptable treatment. For a fortnight, they've completely disrupted my medication routine. They arbitrarily reduced my prescription to a mere 4-day supply instead of a full week's worth. I've been calling daily to resolve this issue with zero progress. They're demanding a blood test, but how can I comply when they haven't provided the medication my hospital prescribed? I'm still waiting on my crucial Diabetes injection pen. The staff have been extremely unhelpful and dismissive.

Unhelpful staff ignored my serious health concerns

They showed complete indifference to my critical respiratory issue and simply directed me to the emergency room without any assistance!!!

Dangerous medical care nearly cost me my life

I am completely dissatisfied with Orchard Surgery, which has seriously deteriorated along with their medical staff! Back in October, I was misdiagnosed in a way that nearly killed me, as they refused to see me in person despite knowing my critical situation and persistently misdiagnosed me over the phone. I had to visit A+E three times before a compassionate doctor finally did his job and provided an accurate diagnosis, warning me that any further delay could have been fatal!!! Orchard continues to demonstrate medical negligence and extreme incompetence, not only risking my life but also failing to document my emergency transfer to Addenbrooke's Hospital for two critical operations related to a lifelong condition requiring a lumbar shunt in my spinal column to drain excess fluid and relieve brain pressure. When I requested my medical records, they had no documentation of these significant events!!! Patients should be extremely cautious with this practice, as they were previously investigated for medical neglect, with health and safety authorities examining their failure to properly care for and diagnose patients, potentially saving lives!!!

Decent medical care with minor communication hiccups

I've visited this medical practice numerous times, and while it's not without its flaws, I've been reasonably satisfied with the care provided. Just be prepared to follow up on things yourself! There were some past uncertainties regarding my specific care pathway, though I don't believe this was due to any deliberate mismanagement by the practice. I consistently use their digital booking platform and have experienced no difficulties scheduling appointments. For non-urgent consultations, do anticipate some waiting time before connecting with a physician.

Quick and reliable service during holidays

Top-notch, competent assistance. Required a consultation during the holiday period. Arrived promptly, received service exactly when scheduled, and everything was resolved quickly and efficiently.

Smooth sailing with this awesome product

Everything went smoothly

Terrible service and zero customer support

Terrible customer service, unresponsive employees who failed to provide any meaningful assistance.

Great healthcare with caring professionals

Throughout my long-standing relationship with Orchard Surgery, I've noticed a significant improvement in their service quality recently. The reception team consistently demonstrates professionalism and friendliness, while the doctors and nurses provide care that is both empathetic and comprehensive. Kudos to the entire team 👏🏻

Dangerous misdiagnosis putting my kids health at risk

On two separate occasions, the healthcare providers failed to correctly identify my children's skin conditions, relying solely on photo consultations. The first time, they misdiagnosed a rash as heat rash, which was later confirmed as scarlet fever when we took our daughter to the walk-in centre in Norwich. Similarly, in a second incident, they claimed it was chickenpox, but it turned out to be hand, foot, and mouth disease. Previously, they were excellent with our children, but now it seems they either want to brush us off or simply redirect us to A&E or a walk-in centre without proper examination.

Terrible healthcare experience at local practice

Terrible general practice in Dereham - impossible to secure a consultation and they're completely ineffective at managing chronic health conditions

Disappointing medical service with poor communication

Thought the facility had improved, they promised a callback regarding my blood tests and I trusted their word. But no follow-up ever came, though fortunately I can access my test results online and research them independently. I'm definitely not returning to this place, and they seem oblivious to why the emergency department is constantly overwhelmed with minor complaints. Their veteran's support claims are completely hollow.

Worst customer service ever, total waste of time

The customer service department is an absolute nightmare, where you're condemned to waste half an hour just to reach a front desk representative

Amazing customer support every single time

Another fantastic experience with top-notch service - much appreciated.

Smooth and professional dental care experience

Smooth and prompt scheduling process.

Terrible service blocking patients from getting medical help

Getting a medical appointment here is a nightmare! The front desk staff seem more focused on blocking access to care than actually assisting patients. As a type one diabetic with a critical health issue, I'm incredibly frustrated by their complete lack of support and compassion.

Terrible healthcare experience with frustrating medical service

Appalling medical experience. Scheduling an appointment with the physician seems unattainable, especially for a pediatric patient. Their digital booking platform is completely dysfunctional and ineffective. I wasted 40 minutes on hold during a phone call, only to be redirected back to the pharmacy, which is equally unhelpful and unable to provide proper medical guidance.

Unprofessional medical practice with toxic workplace culture

Extremely problematic medical practice with significant staff misconduct issues. The workplace environment appears to be characterized by persistent bullying, and there's a clear lack of adequate professional development and training protocols.

Terrible service and unhelpful customer support nightmare

A truly disappointing encounter that lasted months! Scheduling an initial appointment seems impossible. When attempting to book, you encounter zero assistance, and the problems only multiply from there. Any requests for help are met with dismissive and discourteous replies. Completely unhelpful. The level of service is absolutely abysmal.

Compassionate support through our challenging journey

The team has been incredibly supportive for my spouse and me throughout these past twelve months. We're deeply grateful to all who have helped us during this time.