Orchard Surgery

Terrible service and zero patient care

Complete disappointment of a medical clinic! I've thrown in the towel and am now just hoping for a miracle

Friendly care at medical center

Friendly medical team and skilled physicians

Friendly staff saved the day despite challenges

Enjoyed my recent experience, staff were incredibly supportive and resolved my concerns effectively. The employees aren't at fault; the real problem lies with the ineffective governmental policies causing service disruptions.

Friendly staff make healthcare experience smooth

Dr. Green and the front desk team at this medical practice are truly outstanding. The surgical services and Lloyds pharmacy associated with this clinic are also top-notch.

Great service with a smile

The employees were welcoming and went out of their way to assist me.

Terrible doctor practice that fails patients completely

Absolute worst general practitioner in the area - AVOID AT ALL COSTS. It's impossible to secure a timely consultation when you're unwell. They simply redirect you to call 111 or visit the walk-in clinic in Norwich. Entirely ineffective and unhelpful.

Terrible customer service wastes precious time

Spent more than 60 minutes waiting in line, only to be informed I need to call back the next day... they should simply disable their phone lines when they're overwhelmed and spare customers from pointlessly squandering their time.

Mediocre product with good intentions

Performs adequately within its limitations

Lifelong care with compassion and quality service

Every interaction I've had here has been top-notch. I've been a patient since childhood. The staff consistently demonstrates professionalism and courtesy. Sure, scheduling can be challenging at times, but name me a medical practice where that isn't the case.

Disappointing medical practice with poor patient care

Regret switching medical practices. Staff seem friendly, but the overall management appears questionable. The poor CQC assessment speaks volumes. When I called about a health concern, I was denied a doctor's consultation. Instead, I was offered a physiotherapy slot three weeks down the line. Completely unacceptable. STEER CLEAR.

Worst medical experience of my life

A completely unacceptable medical practice with shockingly poor standards of care and professionalism. The entire experience was frustrating and deeply disappointing from start to finish.

Worst medical experience ever terrible service

Complete chaos at this medical practice. Spent over sixty minutes on hold trying to reach the front desk during what should have been a relatively calm period on a Thursday morning, according to online information.

Terrible service from a useless customer support team

After enduring a frustrating 40-minute phone queue, you're abruptly dismissed with a curt directive to use the website instead. Following their online process, you receive an absurd automated 'diagnosis' via email. And then they simply abandon you, offering nothing more than a dismissive farewell, despite your years of loyal tax contributions and national insurance payments.

Frustrating phone race to book a gp appointment

Ok, medical practices are undeniably swamped, which I understand. That's precisely why I proactively obtained my flu and Covid vaccinations elsewhere to minimize their workload. However, their appointment scheduling mechanism feels like a competitive sport where patients must frantically dial at a precise moment to secure a slot. Missing that window means enduring an interminable phone queue, politely informed of your position and perpetually told someone will "be right with you". Eventually, when contact is made, you're curtly informed all appointments are exhausted, necessitating a repeat performance the following day! I propose a straightforward improvement benefiting everyone: when appointments are depleted, update the message to transparently state "despite your prolonged wait, all available slots have been claimed" - eliminating needless conversation and preventing futile call attempts that waste both patient and staff time. Effective process management could generate efficiency and potentially create resources for expanded services. I genuinely sympathize with the call handlers, who undoubtedly absorb significant frustration from disappointed callers - a situation entirely resolvable through thoughtful system redesign. Full disclosure: I've never actually consulted a physician at this practice, so cannot comment on clinical quality. My three-star rating reflects a balanced perspective acknowledging the inherent challenges of managing a medical practice while acknowledging the booking system's significant limitations. If this phone-based allocation method doesn't suit you, I recommend exploring alternative providers.

Terrible healthcare service leaves mother frustrated

Forced to allocate a star just to provide feedback, this queuing system is absurd. A desperate mother with an 8-month-old infant seeking medical attention for a rash is left stranded. Redirected to a pharmacy, she receives a prescription inappropriate for children under one year. She remains in a seemingly endless queue, with over 18 calls ahead of her. The entire situation is completely unacceptable and frustrating.

Friendly staff made my day better

The front desk staff was incredibly kind and welcoming - I truly appreciate their wonderful service.

Smooth and speedy flu vaccine experience

My partner recently received his influenza immunization at Orchard surgery, and he was thoroughly impressed by the seamless process and excellent operational efficiency. The entire experience was incredibly smooth and rapid, with the staff deserving significant praise for their professional approach.

Terrible service from a once-reliable medical practice

I've been a patient at this medical practice for three decades, and regrettably, the quality of service has significantly declined. Nowadays, I'm forced to endure over 60 minutes on hold just to reach a receptionist, and even then, there's no assurance of securing an appointment. It's incredibly frustrating that booking a consultation is so challenging, particularly for working individuals who can't easily take time off. Obtaining a doctor's appointment has become so difficult that I'm increasingly inclined to simply avoid seeking medical attention and hope my health remains stable!

Orchard surgery struggles with modern healthcare mess

Not sure what's become of this medical practice. The staff turnover seems as unpredictable as the weather. Doctors' details posted on the entrance are no longer accurate. What's happened to their website? They previously had an excellent, comprehensive site with photographs and staff information, but it's now been replaced by a generic NHS template with confusing details. No surgery picture. No practitioner information. Ironically, their Facebook page appears more current (though I don't even use FB), but it's still not particularly helpful. The Google photo isn't even of the surgery - it's a side view of Lloyd's Pharmacy! I recognize I'm getting older (and more critical!) but I fondly recall when visiting the surgery meant a warm welcome and personal greeting. Now it's all impersonal touchscreens and self-check-in. I'm half-expecting a drive-thru medical service soon! Window 1 for consultation, window 2 for blood tests, window 3 for prescriptions - and if you're unlucky, window 4 might be for selecting your coffin! My frustration continues with staff seemingly unaware of patients' purposes. During my last appointment, when I mentioned something wasn't in my notes, they sighed and said the notes were more like "code" than actual documentation. Shocking! To be fair, the staff remain kind and considerate. I've never struggled to get appointments, though others have complained. I'm perpetually puzzled by their claims of being overwhelmingly busy. My visits always show waiting areas with merely a handful of patients, yet wait times remain lengthy. Seeing an actual doctor nowadays seems increasingly rare. Healthcare Professionals, Nurse Practitioners, and even receptionists appear eager to diagnose. I'm uncomfortable explaining intimate medical details to a desk clerk! They've apparently outsourced services like ear irrigation, and anything beyond minor ailments seems to get redirected to A&E. Orchard Surgery: Please restore your original website. Make information straightforward, current, and accessible. Surely updating staff rosters takes minimal effort! (TL:DR - It's a medical practice, but not quite what it used to be...)

Booking appointments here is pure nightmare fuel

Scheduling an appointment here is an absolute nightmare! The booking process is incredibly frustrating - you're forced to call precisely at 8 am, and I've repeatedly experienced being informed I'm 17th in line. After waiting around for half an hour, finally getting through, you're then told that all appointments are gone and you must try calling back later in the day. It's been ages since I've actually consulted with a proper doctor; I'm perpetually stuck seeing nurse practitioners instead. The situation seems destined to deteriorate even further!