Orchard Surgery

Exceptional service that goes above and beyond

Consistently reliable, quick to respond, and always there when I need them!

Compassionate doctor who truly cares about patients

Dr. Kimberley, my primary care physician, deserves recognition for her exceptional dedication to patient care. She consistently goes above and beyond in monitoring my health, ensuring I receive optimal treatment and maintain a positive outlook. Regardless of medical test outcomes, she provides unwavering support and motivation, not just for me but for all her patients, demonstrating remarkable compassion and commitment to our well-being.

Exceptional healthcare team makes all the difference

Orchard Surgery truly stands out as an exceptional medical practice. The physicians demonstrate remarkable initiative and compassion, while the administrative team consistently provides outstanding support. Throughout my lengthy journey with intricate health issues spanning nearly a decade, I have developed complete confidence in the expertise and dedication of this remarkable medical team. My deepest gratitude goes out to everyone at the practice.

Dangerous practice with terrible communication and care

Orchard medical practice in Horsham is an absolute disaster, with a team of ineffective physicians shielded by unhelpful front desk staff. The level of disorganization is staggering, with each department seemingly working to deliberately conceal information from the others. The situation would be comically absurd if it weren't so dangerous, potentially compromising the health and safety of patients and their families.

Compassionate nurses exceeded my medical care expectations

During my recent treatment for a leg injury requiring regular bandaging, I interacted with two exceptional nurses, Nicky and Laura. Although I anticipated my final appointment would be with Nicky, she was unable to attend due to illness. Remarkably, even while unwell, Nicky had communicated my details to Laura. Their level of professional dedication was truly outstanding! Both nurses demonstrated exceptional compassion and skill throughout my care. I also want to express my sincere appreciation to the front desk staff, who were consistently warm and helpful.

Compassionate care for my leg troubles

A heartfelt thanks to Lisa and Sam for their exceptional support and expertise in addressing my leg issues. Your help means the world to me.

Compassionate care from amazing medical professionals

Every medical professional I encountered demonstrated compassion, genuine helpfulness, and remarkable empathy. The front desk staff were equally supportive and accommodating.

Friendly staff and spotless medical facility

The front desk staff and physicians are extremely friendly. Moreover, the facility consistently maintains excellent cleanliness.

Frustrating product with poor communication features

I need to see your email address! This is crucial for communication and verification purposes. Without an email, I can't proceed further or complete the necessary steps. Please provide your email address immediately.

Compassionate care and quick scheduling every time

Absolutely top-notch service! Scheduling is consistently convenient The entire team demonstrates remarkable compassion

Friendly julie made my day at the office

Julie at the front desk was incredibly courteous and accommodating, assisting me with all my needs!!! Exceptional customer service!!!

Great local surgery with occasional frustrating moments

I might seem critical for withholding a star, but it's due to staffing issues, prolonged wait times, and occasional prescription discrepancies. Despite these minor drawbacks, this is predominantly an exceptional medical practice. My mother currently receives care here, and my late father was also a patient. The continuity and familiarity are truly heartwarming, with several physicians having known my family and me for an extended period. If you're uncertain, I wholeheartedly recommend giving them a chance. I'm certain you'll find their service satisfactory.

Daniela saved the day with her amazing service

I'd like to express my sincere appreciation for Daniela, who appears to be a recent hire in the reception area and is truly an outstanding new team member!! Daniela was incredibly patient and dedicated in assisting me. Her demeanor is consistently warm and engaging, and she demonstrates exceptional professionalism whenever she handles phone calls. She consistently goes above and beyond, showing remarkable persistence in securing an appointment for me, even after multiple challenging attempts. The medical staff are equally impressive - all the doctors are compassionate, diligent, and incredibly supportive.

Affordable parking with fair pricing for all

The charge of £5 for parking is entirely fair and appropriate for all visitors 🍋🍋🍋

Quick and efficient medical service today

Arrived promptly the following day, and upon arrival, there was no delay in being seen.

Terrible customer service ruins potential call support

Ignore calls when staff are available, showing clear laziness. Completely unsatisfactory. The level of customer service is genuinely disappointing.

Amazing healthcare experience with caring professionals

Throughout my two-decade-long relationship with this medical practice, I have absolutely nothing negative to report. Every staff member demonstrates professionalism, warmth, and genuine compassion. When urgent health concerns arise, I'm consistently accommodated promptly—often securing same-day or next-day appointments. The quality of care I receive is exceptional, and I always feel genuinely heard and respected during consultations, never feeling hurried or dismissed. The sole minor drawback is occasionally experiencing extended wait times when calling, though I recognize this is fairly standard in today's healthcare landscape. I'm so satisfied with their service that I sincerely hope I never need to seek care elsewhere, as I doubt I could find a medical practice that matches their outstanding standard of service.

Unexpected gem with friendly and efficient staff

I approached the experience with low expectations based on prior feedback, but I was genuinely impressed. Admittedly, I did spend about 20 minutes waiting in line to speak with the front desk staff, yet the receptionist was incredibly friendly and accommodating. To my delight, I was able to secure a same-day appointment. Exceptional customer service. Much appreciation.

Frustrating communication from healthcare service provider

Got a text notification regarding influenza vaccinations. It's utterly futile to respond to the message, and incredibly, their website lacks any contact email address. Since I'm not equipped with carrier pigeons for communication, I'll be compelled to make a special trip just to provide a response in person. I'm skeptical anyone will actually read this, though I suspect that's an overly optimistic expectation...

Frustrating receptionist gatekeeping ruins healthcare experience

Since when did receptionists become medical experts!? Every time you ring, these staff now have the audacity to inquire, "What symptoms are you experiencing?" I phoned to communicate directly with a Doctor, not an unqualified individual - please stop obstructing patient care! The General Practitioners are equally culpable - rather than engaging with patients directly, they're choosing to remain sequestered behind closed doors, resulting in straightforward patient concerns being redirected to A&E (as in my case) because receptionists are arbitrarily determining these issues as "non-urgent"...! To compound the frustration, they attempt to deflect by suggesting you download the 'Libby' app to consult an 'online GP' - this is transparently moving towards NHS privatization... What exactly are our tax contributions funding...!? I'm seriously considering changing healthcare providers. ******LATEST UPDATE****** I telephoned and endured a 1hr 25minute wait before connecting with someone. Upon joining the "queue" I was 8th in line; that's more than 10 minutes per patient, clearly you need additional telephone staff? Let me be crystal clear, I have zero interest in your 'Libby App' services, I pay my taxes to consult a Doctor at the surgery, not engage with a third-party app and an anonymous representative.