Orchard Surgery

Skilled surgeons with exceptional patient care

Exceptional medical procedure with consistently warm and supportive staff

Exceptional customer service that truly goes above and beyond

The staff consistently demonstrate warmth and attentiveness, providing an exceptionally supportive and compassionate professional experience. My sincere appreciation goes out to them.

Terrible gp practice with zero communication skills

Unable to secure a GP appointment for an entire year - absolutely the most ineffective medical practice imaginable! 1. I reached out regarding a medical condition, hoping to discuss ongoing treatment with a doctor. After speaking with the receptionist, they responded via text with a chat link. I comprehensively shared my details, including photographic evidence, yet received zero response. 2. My wife experienced serious postpartum menstrual complications, causing significant worry. Their solution? A GP appointment scheduled three weeks out! 3. Having relocated from abroad, we ensured our daughter's vaccinations were completed and presented her official documentation when requested. Inexplicably, two weeks later we received a notice claiming she was unvaccinated and demanding we appear at the GP. We repeatedly demonstrated her full vaccination record, they copied it, yet continue sending missed vaccination warnings. 4. When seeking triage services, they immediately redirected us to a walk-in clinic. 5. During the past fortnight, phone contact has been impossible - despite being "first in queue" and waiting fifteen minutes. Based on these experiences, I cannot recommend this practice to anyone. Throughout the past year, they've been completely useless when medical assistance was critically needed...

Impressive healthcare service for elderly parents

Despite my older parents' initial hesitation about digital access, I've successfully navigated the system for both of them recently. They've each received immediate, in-person consultations with a doctor, and both physicians have scheduled subsequent check-ups. My 86 and 88-year-old parents are thoroughly delighted with the care they've experienced 😀

Fantastic local surgery with caring and responsive staff

I must express that I've been a patient at the Orchard surgery for approximately 6 years, and my experiences have consistently been excellent. The staff are incredibly accommodating, consistently prompt in their communication, and in nearly all cases, they've managed to schedule me an appointment without delay. Since having my child, they've been particularly supportive, always finding space for us when necessary. I genuinely cannot find a single criticism about this medical practice.

Friendly and supportive customer service team

Every single employee demonstrates exceptional customer service and a willingness to assist

Excellent surgical experience with compassionate care

A significant improvement compared to the procedure my mother underwent previously. Grateful for the enhanced medical care.

Smooth sailing at my friendly local clinic

Medical practice exhibits an interesting blend of calm and bustling activity. Typically, scheduling appointments results in minimal waiting time.

Friendly service with quick postal help

Quickly stopped by to pick up a letter, and while this was a brief visit, the service is typically excellent.

Quick and hassle-free service rocks

Quick and smooth service, got what I needed without any hassle.

Exceptional medical care with friendly and attentive staff

I'm thoroughly impressed with this medical practice. The personnel are exceptional and consistently eager to assist. The physicians are attentive and take the time to truly hear your concerns without feeling hurried. Their online electronic consultation platform is incredibly efficient and user-friendly. My sincere appreciation goes out to the entire team.

Compassionate care amid challenging patient volume

The medical professionals at this facility are top-notch. However, their phone system and patient intake process are frustratingly overcrowded. It seems the high demand is simply overwhelming their current capacity to manage patient calls efficiently.

Amazing healthcare with caring and professional staff

I recently switched from Eastham Group Practise due to their extremely poor service and constant difficulty scheduling appointments. The care I've experienced at the Orchard has been outstanding, with incredibly professional and courteous receptionists and doctors. I've enthusiastically recommended this medical practice to numerous people in my circle.

Compassionate care from a wonderful medical team

Hi, I want to express my heartfelt gratitude to the entire team at the Orchard Surgery for their incredible support and compassion during these past few months. Every doctor I've encountered has been remarkably kind and empathetic towards me. Warm regards, Mrs C M Hughes

Terrible pharmacy service with constant prescription errors

The prescription handling at this pharmacy is riddled with inaccuracies and problems. Their staff consistently deflects responsibility for errors, preferring to point fingers at doctors rather than acknowledging their own administrative mistakes. When pharmacy requests are submitted, they are routinely rejected without any substantive explanation. Their excuse typically revolves around limited staffing, claiming employees only work part-time or that temporary workers are handling prescription requests. It appears there are absolutely no structured protocols to guarantee accurate and efficient task completion. What's most infuriating is the complete lack of genuine accountability - they merely promise to resolve issues without providing any concrete timeline for resolution. Their operational standards are completely unacceptable. They desperately need to implement proper staff accountability and thoroughly review their procedures to dramatically reduce the frequency of these ongoing errors.

Awesome service with a smile

The employees are incredibly welcoming and go out of their way to assist customers.