Ordsall Health Surgery

Frustrating healthcare with dismissive and unhelpful doctor

Getting an appointment is a lengthy process, and their communication lacks reliability. My experiences with this GP have been twice marked by extreme discomfort and stress. The physician displays zero empathy, immediately suggesting my condition is purely psychological. He remains obstinate in providing unclear explanations and consistently dismisses my concerns. Despite presenting a genuine health issue, he rigidly adheres to standard protocols, offering no practical guidance beyond attributing my symptoms to anxiety. While clinical guidelines are important, the human aspect of patient care seems completely absent. His approach totally fails to provide any sense of reassurance, leaving me feeling unheard and compelled to explore alternative healthcare options. The doctor's complete lack of compassionate understanding is truly disappointing.

Smooth service with friendly and helpful staff

Highly streamlined service. Effortless to connect with and receive assistance. The front desk staff are also exceptional.

Responsive and caring health team saves the day

I extend my heartfelt gratitude to the team at Ordsall Health Surgery for their prompt and efficient handling of my medical needs. When I informed them about my urgent prescription situation, they swiftly assisted me. They not only facilitated a blood test but also ensured I received my prescription within a remarkably short two-day timeframe, allowing me to maintain my medication regionally. I truly appreciate their exceptional support and responsiveness.

They don't care.

They simply don't care, I've been numerous times over the same existing issue and they continue to just throw Lansoprazole at me and say "we don't know what else". Literally useless, I feel completely uncared for, they can't wait to rush you out of the room.

Terrible healthcare experience avoid this medical practice

If you're considering becoming a patient here, steer clear. This medical facility is terrible, scheduling an appointment is incredibly challenging, and they consistently attempt to remove you from their patient roster each month.

Compassionate care at its best in ordsall

Excellent medical practice located in Ordsall. The team is consistently friendly and compassionate, and they've always been prompt in scheduling appointments, showing flexibility during urgent situations. The physicians are highly skilled, professional, and approachable, creating a comfortable environment for patients. There is some room for improvement in their communication regarding sample drop-offs and expected processing times.

Great primary care with caring professionals

A well-maintained general practice with an excellent team and welcoming nursing staff.

Frustrating booking process mars quality healthcare

I recently tried to schedule a consultation at Ordsall Health Surgery and was directed to book online. Although I was given a web link to the NHS platform, I experienced substantial difficulties accessing the booking portal, as the provided links were non-functional. Moreover, I was disheartened by the reception team's minimal support. Their demeanor suggested that my problems were not genuinely acknowledged, which intensified my overall frustration. It's particularly disappointing, especially given that Dr. Saxby is a highly competent and skilled physician. I genuinely appreciate her medical expertise, but the challenges in arranging an appointment are remarkably disheartening. I sincerely hope the practice can resolve these administrative obstacles to enhance the patient experience.

Exceptional healthcare that truly makes a difference

I can genuinely say this is the most exceptional general practitioner practice I've encountered. Having experienced several other medical practices, Ordsall Health Surgery completely surpasses them all. Their entire team - from the welcoming reception staff to the compassionate doctors - provides an outstanding level of care that makes me feel truly valued. Living in Ordsall is so much better because of this incredible healthcare facility. I want to express my heartfelt gratitude for their consistently outstanding support and professional service - they are truly remarkable!

Friendly receptionists who truly care about patients

The most outstanding front desk staff imaginable! Typically, medical practice receptionists have a reputation for being difficult, and I've personally encountered some truly terrible interactions in the past. However, the team at Ordsall Health completely breaks that mold. They consistently greet you with warm smiles, are exceptionally pleasant during phone conversations, go above and beyond to assist, and have made every interaction a truly fantastic experience. Congratulations to the entire team, and please continue delivering such exceptional service!

Compassionate doctors who saved my mental health

Throughout the past twelve months, I've encountered numerous medical consultations, primarily addressing my mental health challenges. While I also contend with some significant physical health issues, I'm fortunate to have private healthcare that allows me to collaborate with a specialist. Whenever urgent medical attention has been necessary, particularly concerning my mental well-being, the two specific general practitioners I've most frequently consulted have been remarkably supportive and compassionate. Navigating medication has been complex for me, but these doctors have consistently gone above and beyond to find suitable solutions tailored to my needs. On many occasions, I've arrived in distress, sometimes experiencing panic attacks, and their extraordinary patience and empathy during these vulnerable moments have been truly remarkable. I am profoundly grateful for their ongoing support, and I genuinely believe that without their care, I might not be here today.

Terrible healthcare experience with unhelpful medical staff

Absolutely terrible service. As the child of a cardiac patient, I tried to schedule an appointment but was repeatedly redirected. After completing their required form, they suggested going to the emergency room. I repeatedly emphasized my mother's cardiac condition and ongoing medication regimens, and her desire to consult with her primary care physician and obtain a referral to a heart specialist. However, the staff seemed more interested in lounging around, drinking beverages, and pushing all patients towards hospital emergency services instead of providing actual medical care or consultation.

Quick and compassionate care for my bite

I arrived at the clinic with a severely infected bug bite that was causing me significant distress. The on-site physician promptly examined me and swiftly prescribed an antibiotic treatment. Exceptional care from the entire team Much appreciation

Fantastic quick care for my worried daughter

Securing a GP consultation for my daughter on the same day was straightforward. The physician we consulted was highly skilled and compassionate, providing us with reassurance and delivering exceptional care with genuine warmth and professionalism.

Worst medical experience ever terrible service

Inefficient clinic with an excessively long scheduling delay, unprofessional staff, and zero value. Steer clear of this disappointing healthcare provider.

Terrible service from ordsall practice medical centre

I am penning this review on behalf of my sister Julie Burke. The Ordsall Practice was once outstanding but has significantly declined. Securing an urgent appointment feels like an impossible feat. Approximately two months ago, Julie arrived at the surgery when it opened, explaining her suspicion of a kidney infection, a condition she's experienced previously. She was instructed to complete an online form, but Julie clarified she lacked internet access on her phone. The Receptionist completed the form and informed Julie she would need to await a call from a Hub Doctor, with no specified timeframe. Julie waited from 8:10 am until late afternoon. The Hub Doctor requested she travel to their location near Salford Precinct. Julie explained her inability to locate the Hub and her work commitments at Manchester University, which would make attendance challenging. Julie must work to support herself, as she lives alone and receives no sick pay. Her day begins at 6 am and ends at 5 pm, relying on unreliable buses while managing mobility issues from gout and arthritis. It's utterly unacceptable that she was present at the surgery early morning but received a call only in mid-afternoon. Julie should have been examined on-site when doctors were available. Instructing her to wait for a call is completely unacceptable. Whoever designed this current system has created significant barriers, particularly for working individuals. I've reluctantly awarded one star because the rating system wouldn't allow zero. Julie insists even one star is undeserved!

Worst healthcare experience ever dangerous and unprofessional

This GP is absolutely dreadful! 1) Constant errors are their trademark 2) Staff provide conflicting information, even when asked the identical question 3) Prescriptions are perpetually incorrect, either wrong medication or incorrect dosage - absolutely, positively never right. Zero accuracy. Just consider the potential fatal consequences if you accidentally consume the incorrect medication without careful verification. You'll waste countless hours trying to obtain a proper prescription, making it impossible for anyone with a standard work schedule. Anyone with daytime work commitments should absolutely AVOID this medical practice.

Unacceptable healthcare service leaving patients without medicine

The practice left me completely stranded without any means to obtain my ongoing prescription or access my essential medications. They provided zero help or support. During a discussion about relocating, they inexplicably removed me from their patient system, cutting off my ability to get a repeat prescription. I'm only partway through my treatment course, which feels extremely risky. Their dismissive response was simply that I must now register with another healthcare provider to get my medicine. I feel utterly abandoned and betrayed by their callous approach.

Terrible service and unfair dental practice

Shady dental practice that seemingly billed me for an appointment they never actually provided, and then flatly refused to return my money when I sought a refund.

Exceptional care and friendly staff always deliver

Throughout my time here, I've consistently enjoyed exceptional interactions with both the administrative team and the healthcare professionals.