Ordsall Health Surgery

Kelsie-Mae saves the day with incredible service

I called the surgery regarding my mum's medication that hadn't been delivered from the Pharmacy by 5:50pm on a Friday, and Kelsie-Mae was incredibly supportive and resolved everything, enabling me to collect the prescription from any pharmacy. Her approach was fantastic, and she went above and beyond to assist us, making the entire process effortless. Her exceptional service was truly remarkable, and I'm incredibly thankful for how swiftly she handled our urgent matter. A massive THANK YOU xx

Terrible healthcare system fails patients completely

Those who lack English skills or internet proficiency are essentially condemned, with all standard medical consultation routes now blocked. Whenever you visit the general practitioner, they offer zero practical assistance. Their sole task of patient intake now consists of simply instructing you to go online and schedule an appointment. These 6 staff members are essentially collecting salaries just to redirect patients to digital booking systems. These regulations are completely senseless and designed exclusively to benefit the clinic's staff convenience. The situation is utterly deplorable.

Unreliable prescription service disappoints and delays medication

Repeated Prescription Issue. They sent a message claiming my medication would be delivered via my local pharmacy. Upon follow-up, they apologized, admitting they had overlooked my request.

Great service from awesome team

Welcoming and supportive team members who go out of their way to assist customers.

Compassionate care with brilliant medical professionals

Friendly personnel. The reception team and physicians are impressively knowledgeable. Though I wasn't particularly talkative, I genuinely appreciate all their help and support. 🍀🍀🍀🍀🍀🫶

Terrible service and unhelpful medical professionals

My encounter with this general practitioner has been consistently disappointing. When I needed a medical letter for my university due to being bedridden for nearly two weeks, they were incredibly reluctant to support me. They initially proposed an exemption for just a single day, as if I were making an unreasonable request. After paying £15 for the documentation, I had to wait a staggering six weeks before receiving the letter, and even then, they were unwilling to include the specific dates I required. Their attitude seems deliberately obstructive, and I cannot comprehend why they appear so antagonistic towards their patients. Furthermore, we have been waiting an unacceptable four months for an appointment, while my partner suffers from severe, debilitating pain. Despite the urgency, they have been unable to arrange a critical scan. I am now extremely hesitant to seek any medical assistance from this surgery, given their consistently poor and unhelpful approach to patient care.

Terrible customer service from disrespectful reception staff

Some reception staff members, particularly the older, shorter, and heavier-set women, display an incredibly discourteous attitude. It seems their colleagues are well aware of their problematic demeanor. They consistently demonstrate a lack of helpfulness, failing to listen attentively and showing minimal respect towards elderly international visitors. When confronted with their mistakes or errors in scheduling, they resort to raising their voices defensively. I sincerely hope these disrespectful employees will soon depart from the practice.

Fantastic healthcare with caring and efficient team

Hands down, this is the most exceptional medical practice I've encountered. Their phone lines are incredibly accessible, with zero frustrating delays. The staff consistently display warmth and professionalism, which I truly appreciate given the challenges of their work. They're incredibly accommodating, always managing to schedule me when I need care. My prescription management is seamless, and my doctor, Dr Adams, is absolutely outstanding!

Amazing healthcare with compassionate and caring staff

I've been a loyal customer since 2015, and my interactions have consistently been excellent. The front desk team is consistently welcoming and helpful. I want to express my special appreciation for Dr Coulson, who has been outstanding. Her warmth, interpersonal skills, and ability to communicate complex information with clarity are truly remarkable.

Compassionate doctor makes medical visit truly memorable

On this particular Thursday, my mother had a scheduled consultation at 2:15 PM with an exceptional young physician. I might have misspelled his name as Niverh, but he is undoubtedly an outstanding medical professional who demonstrates remarkable attentiveness to his patients and unwavering dedication to his medical practice. My mother sincerely wishes him continued success and happiness in his life and career.

Painful toe problem solved by expert podiatrists

Fantastic solution for my problematic nail condition. Suzy and the lead foot specialist were exceptional. Fingers crossed this is the final time I'll require this procedure 😂

Exceptional healthcare with compassionate nhs professionals

I was given exceptional care at an outstanding medical center. Every healthcare professional played a crucial role in supporting my recovery. The reception team was delightful, and the physicians and general practitioners were truly remarkable. Sincere appreciation goes out to the NHS for their incredible service.

Worst dental experience ever wasted my time

Scheduled an urgent dental consultation well in advance, drove 40 minutes out of my way, only to be dismissively informed by an indifferent receptionist that no dentist was available that day. The level of unprofessionalism and disregard for patient needs was absolutely appalling.

Life-changing surgery with an amazing doctor

Dr. Farnendaz is absolutely phenomenal. She's an incredible human being who I adore completely. Her compassion knows no bounds, and she's always ready to assist. This surgical procedure has been nothing short of a miracle for me.

Terrible medical care for my sick child

Absolute nightmare of a medical practice. Spent two months trying to get help for my son's sinus infection, only to be dismissed with a diagnosis of rhinitis and no antibiotics. Taking matters into my own hands, I arranged for a sample to be sent off. With my son's temperature reaching 40.2 and his condition worsening on a Saturday, I was forced to rely on the 111 service. Come Monday, I'll be filing a complaint with their management and switching to a surgery that actually listens to concerned parents who understand infections better than their medical staff. The initial sample revealed a bug, and they finally prescribed a week's worth of antibiotics. However, my son didn't improve and became extremely ill again. His mother took him back, explaining the situation, but they still refused antibiotics. Knowing the infection persisted, we demanded another sample. After waiting five more days, the laboratory results confirmed an infection - this time with three different bugs. This surgery clearly has no understanding of parental concerns or medical expertise. I've proven them wrong on two separate occasions, demonstrating that my son did indeed have infections when multiple doctors claimed otherwise. Their delays in first and second treatments are unacceptable. If anything happens to my child, they will be held responsible.

Decent product but nothing special to write home about

Mediocre overall encounter.

Amazing care with one tiny reception hiccup

The team here is wonderful, with the exception of Debbie at the front desk. The physicians are incredibly skilled, approachable, compassionate, and well-informed. I'm truly delighted with this medical practice and deeply appreciative of their exceptional care. My heartfelt thanks to the entire team.

Reliable service with expert team and friendly attitude

Excellent training experience, I've been a client for 24 months. The team consists of competent professionals who approach tasks with a direct and efficient mindset. Throughout my interactions, they've been consistently welcoming, whether communicating face-to-face or via telephone. While scheduling can involve some waiting periods, this is understandable given the current pandemic circumstances.

Terrible customer service ruins entire experience

Completely abandoned and consistently dismissed, I've been redirected elsewhere without any assistance. This experience has left me feeling deeply discouraged and disheartened by the lack of support and care I've encountered.

Confusing and frustrating medical appointment nightmare

Went for my scheduled implant procedure today and was shockingly informed I couldn't proceed, despite having a letter confirming the July 2nd appointment. I had previously spoken with four separate staff members who assured me the appointment would happen, yet when I arrived, I was suddenly told otherwise. The inconsistent communication and contradictory information from the medical facility is frustrating, and their letters appear unreliable. Be cautious and don't blindly trust the documentation they send.