Ordsall Health Surgery

Terrible service left me completely frustrated

Utterly powerless, just like always.

Excellent local pharmacy with caring team

Welcoming personnel, immaculate and well-maintained pharmacy with excellent COVID-19 safety protocols in place

Terrible product that never meets expectations

Completely worthless, just like every other time

Quick and efficient healthcare service

Absolutely delighted with the service, I signed up online on Sunday and was promptly added to their system by Monday, quickly securing a telephone consultation with a doctor. The experience was exceptionally positive, with Dr Fernandez providing excellent communication and scheduling an in-person appointment for me. Although I can't remember the specific GP I saw, he was thoroughly professional, listened attentively to my concerns, and left me thoroughly satisfied. Compared to my previous healthcare provider, this first appointment was significantly superior.

Fantastic local healthcare with caring professionals

I consistently receive top-notch assistance and care from Ordsall Health Surgery. Whenever medical attention is required, scheduling an appointment has been straightforward with minimal waiting periods. Throughout the pandemic, the practice has maintained a reassuring environment, and the quality of healthcare hasn't been compromised despite the immense pressure on the NHS. I wholeheartedly endorse this medical facility and am deeply grateful for the dedicated efforts of both the medical professionals and administrative staff who ensure its smooth operation.

Friendly staff made my medical visit awesome

Stacy and Vicky at the front desk are absolute champions 🏆, demonstrating exceptional support, empathy, and expertise when handling telephone communications. Nurse Maria is equally impressive 🥇.

Unhelpful staff dismissed my valid residence permit

Attempted to sign up and presented my official residence documentation from the administrative office, but the front desk staff dismissed me, claiming unfamiliarity with the document. This experience left me feeling like an outsider, completely invalidated.

Great service and quick medical care

Stopped by this medical facility for my initial visit, and I was truly delighted. Came in early and was attended to almost instantly. The physician was warm and engaging. Overall, a highly satisfactory encounter.

Compassionate care from an amazing doctor

I had an exceptional encounter with this general practitioner while addressing my mental health concerns. Dr Coulson stands out as arguably the most approachable and compassionate physician I've ever consulted. During our appointment, I genuinely felt heard and understood. She was thorough in assessing my well-being and took care to clarify any points that might have been unclear. I wholeheartedly endorse her practice!

Incompetent doctor with dangerous medical advice

Dr. Disha Sinha failed to provide evidence-based medical care, instead opting for herbal treatments when scientific approaches were expected. Unsurprisingly, after these alternative remedies proved ineffective, she then recommended a medication that has been removed from the market. As a result, my wife's condition remains unchanged, and she continues to endure her symptoms. This entire medical encounter has been completely unproductive and frustrating.

Professional service that exceeded all expectations

The staff here are incredibly professional, and I cannot recommend them highly enough. The overall environment is exceptional and welcoming. A perfect score of 10 out of 10.

Terrible service at a healthcare nightmare

Personnel display poor attitudes, inadequate roadside directions, and shockingly unsanitary conditions. The National Health Service has deteriorated to an embarrassing level, leaving me thoroughly outraged and deeply dismayed.

Terrible service and rude staff at medical practice

The reception staff at this medical practice are a significant weak point, with some employees displaying an appalling attitude towards patients. While the doctors and nurses are pleasant, the front desk personnel consistently undermine the quality of service. On one frustrating occasion, I received a letter about my daughter's vaccinations, only to waste an hour waiting before being abruptly informed the invitation was sent erroneously. Another time, I waited over an hour to see my doctor, who claimed reception hadn't even notified her of my arrival. In a separate incident, I was summoned to collect medical documents, but upon arrival, was told the office was closed for staff training and my documents would not be released. When I attempted to lodge a complaint about these repeated issues, the receptionist's response was shockingly unprofessional. To make matters worse, I overheard her disparaging me in the back office, which was utterly unacceptable. The lack of basic courtesy and communication from certain staff members is deeply concerning and significantly detracts from the overall patient experience.

Amazing service with caring and helpful team

Exceptional team members who consistently demonstrate a genuine commitment to providing assistance

Terrible service and zero customer care

Been stuck here for over 60 minutes staff at the front desk couldn't care less...absolutely despise this clinic.

Pharmacy heroes solve all my prescription problems

The team here is exceptional. I've experienced some complications with my medication recently (entirely my own doing), and each time I've reached out, they've been incredibly helpful and worked diligently to resolve everything. Their commitment to customer support is outstanding. An absolutely wonderful medical practice.

Terrible healthcare experience for disabled patient

Terrible experience. Living with a chronic disability, I've encountered repeated discriminatory treatment from this medical practice. Their conduct is so poor that a single star rating feels too generous. I am absolutely determined to find a new general practitioner.

Compassionate doctor transformed my medical experience

I cannot emphasize enough how much I endorse this surgical procedure! Dr. Ali saw me and immediately calmed my nerves, which was remarkable given my usual anxiety around medical professionals. Her bedside manner was exceptional, and I wholeheartedly recommend her as an outstanding physician!

Fantastic surgery with caring staff and smooth service

The medical team is incredibly supportive, and scheduling consultations and managing prescription requests is straightforward. The adjacent pharmacy is extremely convenient. When I reached out today seeking urgent medical attention, the front desk staff member was phenomenal. She helped me remain calm and was exceptionally compassionate. She truly represents the highest standard of professionalism for the practice!

Dangerous prescription endangers innocent newborn baby

Prescribed medication for a one-week-old infant that's typically recommended from the fourth month - this is absolutely real. The incompetent physician should be completely disqualified from practicing medicine. I will definitely never return to this medical practice!